Administrative Assistant's and Secretary's Handbook

Book Description

Being a professional administrative assistant requires an astonishing and varied range of skills involving interpersonal communication, written presentations, and organizational ability. Between coordinating meetings, making travel arrangements, and running the phone lines, administrative professionals are involved in nearly every aspect of the office.

Written in a down-to-earth style, Administrative Assistant's and Secretary's Handbook provides readers with information on subjects including record keeping, telephone usage, office machines, mail, business letters, and computer software skills. Now in its second edition, the book has been completely revised with over 10 new chapters covering topics such as Internet security, netiquette, office ergonomics, and mobile and wireless devices, as well as an enhanced grammar and language section.

Comprehensive and completely up-to-date, this is the book every administrative professional should own.

Customer Reviews:

books from Amazon will improve your knowledge.......2007-10-23

The book is a perfect solution for administrative assistants mainly.
Do not hesitate to buy this product

Good Reminder Handbook.......2007-10-19

This book was a good reminder of some things I learned, and it's good for those who want to learn more about administrative duties.

Administrative Assistant's and Secretary's Handbook (Second Edition).......2007-06-24

This book is spectacular. It is up to date on everything. It defined exactly what my role will be in a job, the methods of being a savvy assistant and the explanations of duties is detailed and easy to follow. I have vowed to have this book in my desk at every assignment I work at.

It's like the Administrative Assistant's Bible!

Administrative Assistant & Secretary Handbook.......2007-05-28

Overall not bad. I ordered the book because I discovered general clerical tasks such as envelope & letter formats, answering phones, taking messages were not common knowledge to highschool graduates. This book gave our receptionist who had no office/clerical training good guidlines to follow. The computer section is outdated.

Administrative Assistant's and Secretary's Handbook.......2007-01-09

We (group of secretary's)work in a school and let me tell you that this book has helped us to understand the importance of an assistant. How we are the leading role of our bosses, we need to be well informed about everything around us and our bosses so that business can run smoothly and not look bad when someone ask something and not have the correct answer. The book has become our inseparable partner, it helps us in everything we do.

Average customer rating:

Administrative Medical Assisting
Marilyn T. Fordney , Linda L. French , and Joan J. Follis
Manufacturer: Cengage Delmar Learning
ProductGroup: Book
Binding: Paperback

Workplace | Organizational Behavior | Business & Investing | Subjects | Books

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Public Health | Administration & Policy | Medicine | Subjects | Books

Medical Assistants | Allied Health Professions | Medicine | Subjects | Books

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Accessories:

Workbook to Accompany Administrative Medical Assisting 5E

ASIN: 076686250X

Book Description

Administrative Medical Assisting, 5th edition, is the most comprehensive, hands-on text and workbook learning package available for medical office administration students and professionals. The text features a new chapter on office managerial responsibilities, compliance topics integrated throughout the text, and content on computer use in the medical office integrated within the chapters. The text emphasizes a customer-service approach to the provision of health care. Guidelines leading to an improved health care consumer/provider relationship are included in each chapter. Icons identify content on legal issues, patient education, computer applications, related workbook exercises, and resources. Job skills are provided in a step-by-step format.

Certified Professional Secretary Examination and Certified Administrative Professional Examination Review for Management, Fifth Edition (Office Administration)

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Certified Professional Secretary Examination and Certified Administrative Professional Examination Review for Management, Fifth Edition (Office Administration)
Betty L. Schroeder , and Diane Routhier Graf
Manufacturer: Prentice Hall
ProductGroup: Book
Binding: Paperback

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ASIN: 0131145517

Technology & Procedures for Administrative Professionals

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Technology & Procedures for Administrative Professionals
Patsy Fulton-Calkins
Manufacturer: South-Western Educational Pub
ProductGroup: Book
Binding: Spiral-bound

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ASIN: 0538725907

Book Description

Technology and Procedures for Administrative Professionals, 12E, maintains its objective of preparing users for the constant technological changes in today's workplace environment. Written with a strong theory approach, users will attain the knowledge and skills necessary to succeed on the job. Covering topics such as communication, human relations, time management, and self-management, what sets this book apart from other office professional handbooks, is its primary focus on administrative personnel.

Administrative Office Management, Complete Course

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Administrative Office Management, Complete Course
Pattie Gibson-Odgers
Manufacturer: South-Western Educational Pub
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Binding: Paperback

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ASIN: 0538438576

Book Description

Administrative Office Management continues to provide students with the most up-to-date information reflecting contemporary management thinking, issues, and trends that every office employee needs to know. The text provides a strong management-based background while utilizing a humanistic approach for managing and supervising staff in an office environment.

Contemporary Medical Office Procedures, 3e

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Contemporary Medical Office Procedures, 3e
Doris Humphrey
Manufacturer: Cengage Delmar Learning
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Contemporary Medical Office Procedures Workbook

ASIN: 1401863450

Book Description

Contemporary Medical Office Procedures, Third Edition, is designed to provide learners with the knowledge and skills necessary for career success in administrative medical assisting. Entry-level administrative and general competency areas outlined in the Medical Assistant Role Delineation Chart of the AAMA are addressed. The book is divided into five parts: "Today's Medical Environment," "Patient Relations," "Computers and Information Processing in the Medical Office," "Automating Medical Office Financial Management," and "Becoming a Career Medical Assistant." Each part focuses on a major area that influences an administrative medical assistant's responsibilities.

Delmar's Administrative Medical Assisting

Average customer rating:

Delmar's Administrative Medical Assisting
Wilburta Lindh
Manufacturer: Thomson Delmar Learning
ProductGroup: Book
Binding: Hardcover

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Workbook to Accompany Delmar's Administrative Medical Assisting

ASIN: 0766824233

Book Description

Delmar's complete learning system prepares students to become multiskilled medical assistants for the 21st century! This revised full-color administrative medical assisting textbook is part of a dynamic learning system that includes a free administrative skills CD-ROM bound in the text; a separate workbook; and instructor support materials. Together, these learning tools integrate essential and advanced competencies set forth by the AAMA's Role Delineation Study, emphasizing interpersonal communications and changes in the health care setting. The entire learning system is complemented by real-life characters and scenarios from the field of medical assisting?a feature not found in any other text! New to the Second Edition All procedures grouped at the end of chapters for easier accessibility Increased number of case studies for critical thinking skills Web activities at the end of each chapter Psychological tip box in each chapter reflecting CAAHEP mandates Skills CD-ROM provides varied activities in all front office functions Other Outstanding Features Full-color illustrations and photographs throughout reinforce chapter content and provide visual emphasis "How to Use This Book" and "How to Use the Skills CD-ROM" sections help you understand the structure of the learning system All appropriate chapters include key terms, chapter outlines, objectives, role delineation components, real-life scenarios, patient teaching tips, step-by-step procedures, case studies, and review questions Icons highlight important topics such as computers, managed care, safety, cultural issues, and infection control

The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes

Average customer rating:

Lean Administration
Good introduction to VSM for office operation
Process mapping with a new label
Office Value Stream Maps
A LOGICAL EXTENSION OF LEAN PRINCIPLES

The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes
Beau Keyte
Manufacturer: Productivity Press
ProductGroup: Book
Binding: Paperback

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ASIN: 1563273012

Book Description

THE COMPLETE LEAN ENTERPRISE: Value Stream Mapping for Administrative and Office Processes Beau Keyte and Drew Locher This new book provides a step-by-step approach to applying lean initiatives to the office environment. This title is a must read for those looking to improve their production support activities by identifying waste, establishing performance metrics, speeding up administrative workflow, and improving office efficiency.

Customer Reviews:

Lean Administration.......2007-08-31

This is an excellent resource for office staff wanting to value stream map their work. Its written in a clear no nonsense style with ideas you can put into practice immediately.

I like the insider 'Lean Note' every so often providing hits and ideas you would only get from an experienced lean leader, these tips are designed to stop you going down a blind ally.

If you are thinking of running a Kaizen event in your administrative area you would benefit from everyone on your team having this resource to hand.

The approach is particularly useful for manufacturing companies who have already gone lean on the production floor and are waiting for their office support and administration functions to catch up.

Highly recommended..

Good introduction to VSM for office operation.......2007-03-10

The value of this book depends strongly on your personal knowledge about VSM and JIT/Lean. I was more used to the approach from Quick-Response-Manufacturing as Tagging&Process Mapping. Anyway, for people searching an introduction to Value-Stream-Mapping and especially the office part, I can recommend this book - the production part of the good example used, is not discussed in details - but this is not the goal of the book anyway. I read many different books to get started with VSM, but this one is one of the simpliest and most consistent books about VSM for office operation. The writters refer to one single example of a company and develop the case in a understandable manner.

Readers interested in VSM for the shoopfloor should read this book as well. As a matter, it is unfortunatelly true, that companies focus there attention to the shopfloor operations, meanwhile the potential of upstream and non-production processes are ignored. This book gives you a good knowledge, how to start your journey.

I bought both books, Complete-Lean-Enterprise (the one I refer to here) as well as Value-Stream-Management-for-the-Lean-Office. Meanwhile the first one gave me a much better overview how to practice VSM, the second one was quite week (bad case example in my oppinion) and I could not get the point how to proceed with the VSM-technique. On the other side, the later book provides more information about important issues as pitch, heijunka, work balancing etc., but already using VSM for the shopfloor and having knowledge about JIT/Lean, this will not provide new insights to you anyway. Conclusion, I would recommend this book here to get started and definetly not the book Value-Stream-Mgmnt.-for-the-Lean-office!

Best Regards,
Oliver

Process mapping with a new label.......2006-11-11

I always look for new ideas and this book was weak. The material seemed to be a rehash of process mapping and not an adaptation of value stream mapping to administrative areas.

I already know how to process map and I know how to value stream map.

I agree that administrative areas are more about process mapping, but based upon the title of the book, I wanted some ideas on what others are doing to merge the two concepts.

Office Value Stream Maps.......2006-03-09

Best reference and how to on adminstrative functions for value sream mapping.

A LOGICAL EXTENSION OF LEAN PRINCIPLES.......2005-10-01

This book is a good tutorial to apply Lean to an office setting, but a basic understanding of the Lean principles is required to take full advantage of the work as many parallels are drawn between manufacturing applications and their office counterparts. Overall very useful, but especially in a manufacturing/production-support office environment more than in a traditional service or other type of office setting.

Thomson Delmar Learning's Comprehensive Medical Assisting: Administrative and Clinical Competencies (Delmar's Comprehensive Medical Assisting)

Average customer rating:

Thomson Delmar Learning's Comprehensive Medical Assisting: Administrative and Clinical Competencies (Delmar's Comprehensive Medical Assisting)
Wilburta Q. Lindh , Marilyn S. Pooler , Carol D. Tamparo , and Barbara M. Dahl
Manufacturer: Cengage Delmar Learning
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Thomson Delmar Learning's Medical Assisting Exam Review: Preparation for the CMA, RMA, and CMAS Exams (Medical Assisting Exam Review: Preparation for the CMA, Rma, & Cmas)

ASIN: 1401881246

Book Description

This third edition is the most comprehensive and dynamic learning package on the market for Medical Assisting. It boasts the most skills and procedures covered and includes key areas either not found or lightly touched on in other books such as: History of Medicine, Professional Procedures, coverage of OSHA and CLIA, and transcription. All ABHES and CAAHEP competencies are covered. The new edition maps to the latest CAAHEP Standards and Guidelines for Medical Assisting Educational programs and the ABHES Program Requirements and Curriculum. Comprehensive Medical Assisting: Administrative and Clinical Competencies provides more opportunity for critical thinking through case studies, critical thinking questions, scenarios, and features tying to both of Thomson Delmar Learning's Medical Assisting DVD series. The book also emphasizes softer skills such as professionalism and practical skills including how to comply with HIPAA regulations and deal with privacy issues on the job.

The Administrative Professional: Technology & Procedures (with CD-ROM)

Average customer rating:

The Administrative Professional: Technology & Procedures (with CD-ROM)
Patsy Fulton-Calkins
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ASIN: 0538729481

Book Description

The administrative professional role today is challenging due to the constant advances in technology, our global economy, and an increasingly diverse workplace. THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES 13E is a complete learning package designed to prepare students for all levels of the office environment including customer satisfaction, technological changes, and time management. With this text, students will gain the knowledge and skills to become an asset to the administrative professional field.

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