Training to See: A Value Stream Mapping Workshop: A Value Stream Mapping Workshop (Lean Enterprise Institute)
Average customer rating: Not rated
    Training to See: A Value Stream Mapping Workshop: A Value Stream Mapping Workshop (Lean Enterprise Institute)
    Mike Rother , and John Shook
    Manufacturer: Lean Enterprise Institute
    ProductGroup: Book
    Binding: Loose Leaf

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    1. Learning to See Version 1.3 Learning to See Version 1.3
    2. VSM: Value Stream Mapping VSM: Value Stream Mapping
    3. Lean Thinking : Banish Waste and Create Wealth in Your Corporation, Revised and Updated Lean Thinking : Banish Waste and Create Wealth in Your Corporation, Revised and Updated
    4. Becoming Lean: Inside Stories of U.S. Manufacturers Becoming Lean: Inside Stories of U.S. Manufacturers
    5. The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes

    ASIN: 0966784324

    Book Description

    P When Mike Rother and John Shook first realized the power of value stream mapping in the mid-1990s they began to offer workshops on this invaluable technique. /p

    Management (with InfoTrac )
    Average customer rating: 3.5 out of 5 stars
    • Easy access to the world of Management
    • One of the best in its field
    • rate the book I bought from amazon
    Management (with InfoTrac )
    Richard L. Daft
    Manufacturer: South-Western College Pub
    ProductGroup: Book
    Binding: Hardcover

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    1. Operations Management: Processes and Value Chains, 8th edition Operations Management: Processes and Value Chains, 8th edition
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    4. Business Law Today, Standard Edition: Text and Summarized Cases--E-Commerce, Legal, Ethical and International Environment (with Online Research Guide) Business Law Today, Standard Edition: Text and Summarized Cases--E-Commerce, Legal, Ethical and International Environment (with Online Research Guide)
    5. Thomson Advantage Books: Marketing Principles and Best Practices (with InfoTrac ) (Advantage Series) Thomson Advantage Books: Marketing Principles and Best Practices (with InfoTrac ) (Advantage Series)

    ASIN: 0324317980

    Book Description

    The Seventh Edition of this market leading text continues to raise the standard through its cutting-edge presentation of managerial thought, carefully developed applications, and innovative technology components. Richard Daft seamlessly integrates the topic of this edition, managing in turbulent times, with traditional management concepts to show what influences and guides managerial action in today's organizations. To illustrate the conceptual material and engage the learner, Daft includes diverse examples, exercises, and applications in every chapter. Through each edition, Management has continued to build an outstanding reputation with instructors for its quality, topic selection, applications, and authorship. The number one text on the market, it is renowned for its strong content, the quality of its examples, its readability and its numerous applications that reinforce concepts and involve users. Some hallmark features include Management in Practice exercises, Concept Connection photo essays, and Manager's Shoptalk boxes.

    Customer Reviews:

    5 out of 5 stars Easy access to the world of Management.......2006-03-08

    This book serves as a good introductory text to the interesting and vastly complex field of management. As with anything comprehensive, a single book cannot cover (in depth) all that needs to be covered and thus, some one who aims for detailed information on ERPs, supply-chain management, Porter's 5 Forces, Fredrick Taylor's early thoughts on scientific management, or Maslow's hierarchy of needs... will need to read the respective books to satisfy demand.

    However, if you are looking for a general overview of the subject of management, Richard L. Daft's book is a great way to acquire that knowledge. Written in an entertaining and colourful manner, the book introduces most of the essential ideas of modern management & organizational theory playfully and with ease, providing a sound foundation on which further studies can be based and which will ultimately facilitate access to more complex materials.

    In my eyes an excellent book for its intended target group: A recommended read for those new to the discipline of management.

    5 out of 5 stars One of the best in its field.......2006-01-17

    In my opinion this is one of the best text books on management I read. I am using it extensively with undergraduate students for whom the English is a foreign language, and still they do not encounter any difficulties, either in understanding the text or the cases.
    Arie Aviram Ph.D.

    1 out of 5 stars rate the book I bought from amazon.......2005-10-04

    The buyer made the purchase so complex! I am very anger about that.
    Understanding Today's Electricity Business
    Average customer rating: 4.5 out of 5 stars
    • Very good introduction, but not deep enough
    • Dense but Good
    • Understanding Today's Electricity Business
    Understanding Today's Electricity Business
    Bob Shively , and John Ferrare
    Manufacturer: Enerdynamics LLC
    ProductGroup: Book
    Binding: Paperback

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    2. From Edison to Enron: The Business of Power and What It Means for the Future of Electricity From Edison to Enron: The Business of Power and What It Means for the Future of Electricity
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    4. Electric Power Industry in Nontechnical Language Electric Power Industry in Nontechnical Language
    5. Trading Natural Gas: A Nontechnical Guide Trading Natural Gas: A Nontechnical Guide

    ASIN: 0974174416

    Book Description

    Understanding Today's Electricity Business presents a comprehensive 216-page overview of the U.S. electric industry. As with its gas industry companion, this book presents a straightforward and easy-to-understand look at how the industry operates - from who are the major players, to the various deregulation models, to the physical electric system, to how industry players make money and manage risk. The perfect resource book for anyone who needs to understand the "big picture" of the electric business. Like no other book on the market today!

    Customer Reviews:

    4 out of 5 stars Very good introduction, but not deep enough.......2006-12-15

    I found that the book gives very good introduction to subject - I should have bought it a year ago, when I just started working for a utility. However, I expected it to be more dense and deep, especially when dealing with rate design issues. Anyway, I would recommend the book to anyone who begins to work in the industry, since it covers a very broad range of themes and therefore helps to level field for "electricity illiterate" person (well, I certainly was!).

    4 out of 5 stars Dense but Good.......2006-02-14

    Shively writes a good overview of the electric power industry, which is critical to our economy and environment. The book is dense, not for the general reader (who would much prefer "From Edison to Enron"), but it offers solid background for insiders wanting to understand the scope and changes associated with the power industry.

    5 out of 5 stars Understanding Today's Electricity Business.......2005-10-21

    I work for a utility billing and CIS provider and needed a reference book to enhance my knowledge of our focus industry. This book was great, it covers all relevent topics in good depth from generation to how utilities make money under different business and regulatory models. It is surprisingly easy to read given the dryness of the topic. I highly recommend it.
    Time-Saver Standards for Landscape Architecture
    Average customer rating: 3.5 out of 5 stars
    • Old and busted
    • Usefulness
    • buy the book, forget the CD-ROM version
    • This book is a must!!!!
    • ABD EL MOHSEN SOLIMAN
    Time-Saver Standards for Landscape Architecture
    Charles W. Harris , and Nicholas T. Dines
    Manufacturer: McGraw-Hill Professional
    ProductGroup: Book
    Binding: Hardcover

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    1. Time-Saver Standards Site Construction Details Manual Time-Saver Standards Site Construction Details Manual
    2. Site Engineering for Landscape Architects Site Engineering for Landscape Architects
    3. Sustainable Landscape Construction: A Guide to Green Building Outdoors, Second Edition Sustainable Landscape Construction: A Guide to Green Building Outdoors, Second Edition
    4. Graphic Guide to Site Construction: Over 325 Details for Builders and Designers Graphic Guide to Site Construction: Over 325 Details for Builders and Designers
    5. Landscape Architectural Graphic Standards Landscape Architectural Graphic Standards

    ASIN: 0070170274

    Book Description

    Newly designed and containing a full 40 percent completely new content, Time-Saver Standards for Landscape Architecture, Second Edition, continues to be the most complete source of site design and construction standards and data. It is fully metric, to meet Federal and International requirements. It features increased coverage of: Site storm water "best management" practices · New urban tree planting and xeriscape concepts · Earth retaining structures and pavement design · Land reclamation, including soil and vegetation restoration · Metric site layout practices, including recreation facilities · Energy and resource conservation · Natural processes and site construction procedures · New expanded construction details · Simplified construction materials data. Over 50 sections provide concise tables, checklists, "Key Point" text summaries, and illustrations to provide an invaluable information resource for offices and classrooms throughout the world.

    Customer Reviews:

    2 out of 5 stars Old and busted.......2007-05-05

    I have always found this book to be cumbersome, difficult to navigate, poorly organized, and lacking in sufficient detail. But of course for years it was basically the only game in town, so everyone relied on it. Those days are over. I recently purchased Landscape Architectural Graphic Standards, and it is an outstanding book. If you're trying to decide which one to buy, definitely get Landscape Architectural Graphic Standards instead. And even if you already own Time-Saver Standards, do yourself a huge favor and buy Landscape Architectural Graphic Standards anyway. It covers everything that Time-Saver Standards does plus numerous other topics, all with much better explanations and details. To top things off, it has FAR more graphics and the entire book is better organized an easier to navigate than Time-Saver Standards.

    2 out of 5 stars Usefulness.......2006-07-16

    As a practicing L.A., I have bought several McGraw-Hill Construction Books. I get a similar result each time: They seem on first look to fulfill the promise, but I found they don't well serve the need in real life. I get far better use out of Architectural Graphic Standards, and I'm looking forward to Wiley's Landscape Architectural Graphic Standards.

    1 out of 5 stars buy the book, forget the CD-ROM version.......2005-03-28

    I've got the book and was hoping the CD-ROM would enhance using the book, but it doesn't. The content is very slim compared to the book, and the CAD drawings that are included are also of very limited use. Don't bother with the CD-ROM version of TSSLA.

    5 out of 5 stars This book is a must!!!!.......2004-02-06

    A great book to have. It was a required text for my site technology classes. Kept referring to it. Lots of information. It should be on everyone's bookcase if you're a Landscape Architect student or already in the profession. I highly recommend it.

    5 out of 5 stars ABD EL MOHSEN SOLIMAN.......2000-11-06

    IWANT SEE PART FROM THE BOOK
    1001 Ways to Reward Employees
    Average customer rating: 4 out of 5 stars
    • Reward yourself- buy this book.
    • Management Techniques that work.
    • 1001 Ways to Reward Employees
    • Decent ideas
    • It says "Money isn't everything" - but apparently it is
    1001 Ways to Reward Employees
    Bob Nelson
    Manufacturer: Workman Publishing Company
    ProductGroup: Book
    Binding: Paperback

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    4. Make Their Day! Employee Recognition That Works Make Their Day! Employee Recognition That Works
    5. Love 'Em or Lose 'Em: Getting Good People to Stay (3rd Edition) Love 'Em or Lose 'Em: Getting Good People to Stay (3rd Edition)

    ASIN: 0761136819

    Book Description

    Why is 1001 Ways to Reward Employees, with over 1.4 million copies in print, such an extraordinary bestseller? Because a little over ten years ago Bob Nelson took the seeds of an idea and turned it into something indispensable for business. The idea? That it’s not a raise that motivates an employee, and it’s not a promotion—what really sparks a person to perform are those intangible, unexpected gestures that signify real appreciation for a job well done.

    Now, after having worked with thousands of organizations in the years since 1 1001 Ways to Reward. . . was first published, Bob Nelson presents a second edition packed with hundreds of new ideas and examples of how companies are using rewards and recognitions to boost productivity and keep their valued employees happy. Airplane mechanics are rewarded with balloons and pinwheels. Another manager calls his employees’ mothers and thanks them for raising such industrious children. There are ideas from the offbeat (The Margarita Award) to the company-wide (a quiet room) to the embarrassingly simple (a hand-written thank you note) to the wacky (the Laugh-a-Day challenge) to the formal (a two-week promotion to special assistant to the president). Each section includes no-cost rewards and low-cost rewards, both public and private, making this new edition an indispensable resource for making the person/achievement/reward equation work.

    Customer Reviews:

    5 out of 5 stars Reward yourself- buy this book........2007-09-07

    This book is great and works under the premise that you get the best effort out of people not by lighting a fire under them, but by building a fire within them. In short, its simply a collection of ways to reward employees for doing a good job. Its divided into 6 sections (day to day rewards, intangible rewards, tangible rewards..) so there's definitely a boatload of reward ideas to fit just about any work situation. Examples from companies across the United States make it a fun read as well. Also recommended: The Sixty-Second Motivator to learn the basics of motivating people.

    5 out of 5 stars Management Techniques that work........2007-08-13

    Finding management and team building books in 2007 is easy. The problem is finding what works. Bob Nelson may not be the most prolific writer, but what he does write is usually of high quality, and 1001 Ways is no exception. I learned many new ideas that I was able to use right away. The results were startling. I was so excited that I showed the book to a friend that works in Human Resource at a large company. As it turns out, she had also read the book and agreed. This book will get you results.

    5 out of 5 stars 1001 Ways to Reward Employees.......2007-04-02

    User friendly, Great examples, works well in group discussions. If you want to examine your organization's recognition and rewards program this is an excellent source.

    3 out of 5 stars Decent ideas.......2007-01-04

    This book has a lot of ideas on how to reward employees. Most of them only seem possible at larger companies or with the right type of people. Still worth reading for ideas.

    3 out of 5 stars It says "Money isn't everything" - but apparently it is.......2006-12-24

    I own a charity-focussed website, and have over 300 volunteers who donate their time and effort towards the site's efforts. We deliberately channel all the extra money we can towards charities. I greatly value and appreciate all of the volunteers efforts and try to do my very best to show them my appreciation. I bought this book looking for ways to help those volunteers to feel cared for and respected.

    You get about 225 pages worth of one-paragraph blurbs describing specific ways that companies have recognized their employees. Many of these, despite the book's subtitle of "low cost ideas", are rather expensive. Leo Burnett provides $3,000 in adoption assistance. Kollmorgen Corporation takes its people for ocean cruises. Domino Pizza holds company-wide Olympics, giving away $4,000. I just don't have that kind of budget.

    Still, as with most management books, if you go through the details, you can pick out a few great ideas amongst all of the ones which are entirely unworkable. You can make a hall of fame of outstanding employees. Create awards for individuals who go above and beyond the call of duty. Recognize great contributions immediately, and encourage people to offer up suggestions on how to improve things. Find ways to help your employees become healthier and happier.

    I really did appreciate many of the suggestions, like offering cash prizes, would help companies with spare cash. I think I was disappointed because right at the top of the book it says "money isn't everything" and "low-cost ideas". There were a few inexpensive ideas at the beginning of the book - and then it promptly went into things requiring a fair amount of money or are simply cash bonusses. If I had money to burn, then I could *easily* think up thousands of ways to reward my volunteers without any help at all. That would be easy! The balancing act is that I do *not* have a lot of money - but want those volunteers to know how incredibly valuable they are. That is the challenge, and I had hoped this book would help me with that. The book claimed on its cover that it would ... but that wasn't quite what it offered.

    For those with a fair amount of money, the book will be a great help. However, I think that it should remove the "money isn't everything" title at the top, given how many of its suggestions are either cash awards, or costly items.
    Business Essentials (5th Edition)
    Average customer rating: 4 out of 5 stars
    • Business Essentials
    • A Good text book
    • good text FOR SALE!
    • More of a reference book.
    • An O-K text, with a few gems.
    Business Essentials (5th Edition)
    Ronald J. Ebert , and Ricky W. Griffin
    Manufacturer: Prentice Hall
    ProductGroup: Book
    Binding: Paperback

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    1. Business Communication Today (9th Edition) (Business Communication Today) Business Communication Today (9th Edition) (Business Communication Today)
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    ASIN: 0131441582

    Book Description

    This best-selling book continues to present a brief “no-nonsense ” approach to the fundamentals of business that spans the range of all functional areas— management, marketing, operations, accounting, information systems, finance, and legal studies. Topics comprehensively covered include: the contemporary business environment; the business of managing; principles of marketing; managing information; people in organizations; and financial issues. An excellent reference resource for business managers and executives; also appropriate for entrepreneurs and others involved in business relations.

    Customer Reviews:

    5 out of 5 stars Business Essentials.......2007-04-03

    This book came faster and in way better condition than I thought it would. Was very pleased with the item.

    4 out of 5 stars A Good text book.......2007-02-10

    This book gives a good introduction to a person new to the business field. It has a good ammount of definitions and of business terms and passes the necessary information in a well organized way.

    5 out of 5 stars good text FOR SALE!.......2006-06-20

    i have one for sale,brand new for $35!email heather_ellis84@yahoo.com if interested.

    5 out of 5 stars More of a reference book........2006-02-26

    This book does not have a lot of depth to it - and it is somewhat dated (each year a bit more), but there are some handy examples that make it a worthwhile read... especially for the price.

    3 out of 5 stars An O-K text, with a few gems........2004-12-16

    For your basic introductory business class, this book is good. It offers a lot of vocabulary, and I can see why a lot of people would say the book has no depth since most of the information can be drawn from simply living the real world. (Unless of course you live in a refrigerator.) So why bother grabbing the text if I can get the same exact knowledge from life?

    Well, in the beginning, end and throughout each chapter, tons of real life examples are woven in to illustrate each of the "business essentials." On top of that, real quotes from millionares, successful CEOs and entrepreneurs, and trusted business executives allows the average student a valuable glance into what makes up a smart business mindset.

    What's my point? To study business, you need to study the principles that real professionals swear by. Texts written by "just" business professors who don't actually participate in the business world really just don't cut the chase. They're probably broke anyway. Now textbooks with information from successful people, that's what's going to make a student of business really churn out a beautiful future.

    So while the material is very, very basic. The real life examples are awesome. However, these lessons can be taught by even better books by great people like Stephen R. Covey and Dale Carnegie. But if you do need a book chock full o' business vocabulary and basics, this isn't a terrible pick. And it certainly does spell everything out.
    Team-Building Activities for Every Group
    Average customer rating: 4 out of 5 stars
    • Don't let anyone borrow this!
    • Did not buy this item
    • The best activity book
    • Great for church youth groups and leadership teams!
    • waste of time and money
    Team-Building Activities for Every Group
    Alanna Jones
    Manufacturer: Rec Room Company
    ProductGroup: Book
    Binding: Paperback

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    5. The Big Book of Humorous Training Games (Big Book of Business Games Series) The Big Book of Humorous Training Games (Big Book of Business Games Series)

    ASIN: 0966234162

    Book Description

    107 interactive games and activities can be found in the pages of this easy-to-use book. Each game is fun, experiential, easy to lead, unique, and requires minimal resources. With 65 team challenges and 42 activities that help any team get to know one another, become comfortable with each other, and open up, there is something for every group.

    If you work with youth, corporate groups, therapy groups, church groups, scouts, families, school groups, sports teams, at camp, or with any other group who must work together you will find helpful games and activities in this fun, energetic, and purposeful book!

    Customer Reviews:

    5 out of 5 stars Don't let anyone borrow this!.......2007-05-11

    I've bought this book SEVERAL times and it keeps disappearing!...so be sure you HOLD onto your copy! I've used these activities for workshops, trainings, conferences, meetings...with all sorts of groups....adults and teens, leadership and prevention and alumni....etc. Great resource!

    1 out of 5 stars Did not buy this item.......2007-05-03

    Don't know why this is here as I never purchased this item.

    5 out of 5 stars The best activity book.......2007-01-11

    I'm a peer facilitator, and this is definitely the best group activity book that I've used. I've always gotten the best response from the activities in this book...they seem to be the most fun for the kids to do, while still teaching important lessons. The book is also very easy to read and understand.

    My fellow Peer facilitators and I have about 25 different activity books to choose from, and this is always the one that we each try to grab every week before anyone else gets to it!

    5 out of 5 stars Great for church youth groups and leadership teams!.......2007-01-10

    I use this book all the time at church with my youth group and with the adult leaders. I have found great mixers in the front of the book to help people get to know one another and in the back of the book the chapter called Open Up has good activities to get people to share about themselves more easily. The middle is filled with tons of team-building activities and it is easy to find something that fits my needs, from a short table game challenge for our weekly dinner to more involved teamwork tasks for our weekend retreats. I also find useful activities for leadership meetings to build community among the adult leaders of the youth group as well. This is the most user friendly and comprehensive team-building book I have found!

    1 out of 5 stars waste of time and money.......2006-11-10

    Get Theater Games for the Classroom. It is a great community building system. It is not just about theater, read my review for that book, but again, DO NOT GET THIS BOOK!
    Understanding Management
    Average customer rating: 4 out of 5 stars
    • great resource
    • A+++++
    • Hard to learn when you fall asleep...
    Understanding Management
    Richard L. Daft , and Dorothy Marcic
    Manufacturer: South-Western College Pub
    ProductGroup: Book
    Binding: Paperback

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    4. Marketing: The Core with Online Learning Center Premium Content Card Marketing: The Core with Online Learning Center Premium Content Card
    5. Essentials of Corporate Finance (Mcgraw-Hill/Irwin Series in Finance, Insurance, and Real Estate) Essentials of Corporate Finance (Mcgraw-Hill/Irwin Series in Finance, Insurance, and Real Estate)

    Accessories:
    1. Study Guide for Daft/Marcic's Understanding Management, 5th Study Guide for Daft/Marcic's Understanding Management, 5th

    ASIN: 0324405715

    Book Description

    The primary vision for UNDERSTANDING MANAGEMENT, 5th edition is to provide students with an engaging survey of modern management practice, while providing ample opportunity for enrichment and skill development. UNDERSTANDING MANAGEMENT is unparalleled in its ability to seamlessly weave together classic and contemporary principles into a presentation that is crisp and instantly applicable for students. Examples from small-to-mid sized companies give students insight into the 'local' companies similar to those where many will begin or continue their careers. To further help students apply what they have learned Dorothy Marcic includes skill-building and application exercises in every chapter. UNDERSTANDING MANAGEMENT was also designed with the instructor in mind-its briefer format and impressive ancillary package make it both flexible and highly adaptive to any course, allowing you to do more in class.

    Customer Reviews:

    4 out of 5 stars great resource.......2007-02-13

    This book is a great starter if you want to learn basic terms as well as management techniques.

    5 out of 5 stars A+++++.......2007-01-25

    Book better than the description.I can not even tell if its used.Really fast shipping.Honest seller. Thanks A+++++++

    3 out of 5 stars Hard to learn when you fall asleep..........2001-05-12

    This book, although quite imformative and related to class discussions, was a little boring when I read it. Also, as it usually happens with business textbook it lacked "When good idea goes bad" examples. But, I guess, management never makes any mistakes... that's what you have to understand in it.
    The Data Model Resource Book, Vol. 2: A Library of Data Models for Specific Industries
    Average customer rating: 4.5 out of 5 stars
    • Best choice for advanced data modeling.
    • Is it worth buying a book for only one chapter?
    • A Great Time Saver!
    • Excellent, best practice industry data models!
    • Also buy Volume 2!
    The Data Model Resource Book, Vol. 2: A Library of Data Models for Specific Industries
    Len Silverston
    Manufacturer: Wiley
    ProductGroup: Book
    Binding: Paperback

    MISMIS | Industries & Professions | Business & Investing | Subjects | Books
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    Information SystemsInformation Systems | Software Engineering | Computer Science | Computers & Internet | Subjects | Books
    Modeling & SimulationModeling & Simulation | Computer Science | Computers & Internet | Subjects | Books
    GeneralGeneral | Networks, Protocols & APIs | Networking | Computers & Internet | Subjects | Books
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    Similar Items:
    1. The Data Model Resource Book, Vol. 1: A Library of Universal Data Models for All Enterprises The Data Model Resource Book, Vol. 1: A Library of Universal Data Models for All Enterprises
    2. Data Modeling Essentials, Third Edition Data Modeling Essentials, Third Edition
    3. Data Model Patterns: Conventions of Thought Data Model Patterns: Conventions of Thought
    4. The Data Warehouse Toolkit: The Complete Guide to Dimensional Modeling (Second Edition) The Data Warehouse Toolkit: The Complete Guide to Dimensional Modeling (Second Edition)
    5. Data Modeling Made Simple: A Practical Guide for Business & Information Technology Professionals Data Modeling Made Simple: A Practical Guide for Business & Information Technology Professionals

    ASIN: 0471353485

    Book Description

    A quick and reliable way to build proven databases for core business functions
    Industry experts raved about The Data Model Resource Book when it was first published in March 1997 because it provided a simple, cost-effective way to design databases for core business functions. Len Silverston has now revised and updated the hugely successful First Edition, while adding a companion volume to take care of more specific requirements of different businesses. Each volume is accompanied by a CD-ROM, which is sold separately. Each CD-ROM provides powerful design templates discussed in the books in a ready-to-use electronic format, allowing companies and individuals to develop the databases they need at a fraction of the cost and a third of the time it would take to build them from scratch.
    With each business function boasting its own directory, this CD-ROM provides a variety of data models for specific implementations in such areas as financial services, insurance, retail, healthcare, universities, and telecom.

    Customer Reviews:

    5 out of 5 stars Best choice for advanced data modeling........2005-07-20

    If you will got this book, you will got perfect template model.

    5 out of 5 stars Is it worth buying a book for only one chapter?.......2005-02-15

    Yes, it is. Because the other chapters have all sorts of useful content as well. This book covers Manufacturing, Telecommunications, Health Care, Insurance, Financial Services, Professional Services, Travel, and e-Commerce. Most companies, even if they aren't in those sectors, use the services of companies that are (or may do a little bit of them - offer insurance on their products, for example), and if you need to include these areas in your model, in more detail than was covered in volume 1 (the core Universal Data Model book), then this is the place to start. If you are in one of these areas, then the specific chapter has a lot of useful stuff (I have worked in Travel, Telecommunications and Professional Services), but it is well worth checking out the other models for ideas that can be re-used in your area.

    5 out of 5 stars A Great Time Saver!.......2004-08-05

    The industry models defined in volume 2 have greatly accelerated our data warehouse/mart projects. We have used many of the pre-defined industry models for both internal and external projects. Again, a great time saver allowing us to "jump-start" our data projects.

    5 out of 5 stars Excellent, best practice industry data models!.......2004-03-31

    This book provides an extremely comprehensive and useful set of industry data models. They have been a tremendous value to us by allowing us to reference best-practice designs on our projects as well as being able to save a great deal of time by not having to re-invent the wheel for standard data modeling structures. The models are extremely well thought out and offer insight into both effective ways of modeling as well as pitfalls to be careful of. The author shows extensive knowledge and expertise in the various industries that are provided. We have used many of the models from the health care, insurance, professional services and e-commerce models to give us a kick-start on data modeling projects as well as to double check our designs and make sure we didn't overlook anything important and we did end up modifying and improving many of our data models based upon ideas from this book.

    The books offers an optional electronic download of the SQL for each industry for $400 but this is not at all necessary to benefit from the templates offered in the book because the book provides detailed data model constructs showing everything necessary to implement the models including primary and foreign key structures, attributes, relationship and attribute optionality, cardinalities of relationships, full explanations of the rationale behind each model, and even data examples for most of the models and attributes. We licensed the electronic download also and it saved us some time instead of having to manually enter the models from the book, however, the book without the electronic downloads is complete in and of itself, and it is amazing that one can buy an extensive library of industry data models for the cost of this book!

    5 out of 5 stars Also buy Volume 2!.......2004-03-09

    This is an excellent companion to Volume 1 and well worth the cost for not only the book, but also the industry specific CDs. There is a separate CD for each industry specific data model, however it wouldn't take long for a person to buy just the book and end up spending more in man-hours trying to create the data model from the book, which isn't a very good use of your time. Buy the CD also.

    My organization found this book a tremendous help on one of our projects. The time saved on just one project will more than pay for the book and CD.

    This is not a how-to for data modeling, however I believe it should be purchased along with your how-to book if you are interested in learning

    I know there are other universal data models available. However the others I've seen are either very simple, don't have a CD, and don't have near the content as these models, or they are unbelievably expensive.
    The Waiter & Waitress and Wait Staff Training Handbook: A Complete Guide to the Proper Steps in Service for Food & Beverage Employees
    Average customer rating: 5 out of 5 stars
    • Valuable Traing Tool
    • Easy to Use
    • Also in Spanish
    • An excellent guide!
    The Waiter & Waitress and Wait Staff Training Handbook: A Complete Guide to the Proper Steps in Service for Food & Beverage Employees
    Lora Arduser , and Douglas R. Brown
    Manufacturer: Atlantic Publishing Company (FL)
    ProductGroup: Book
    Binding: Paperback

    GeneralGeneral | Business & Investing | Subjects | Books
    Hospitality, Travel & TourismHospitality, Travel & Tourism | Industries & Professions | Business & Investing | Subjects | Books
    Human Resources & Personnel ManagementHuman Resources & Personnel Management | Industries & Professions | Business & Investing | Subjects | Books
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    2. The Encyclopedia Of Restaurant Training: A Complete Ready-to-Use Training Program for All Positions in the Food Service Industry The Encyclopedia Of Restaurant Training: A Complete Ready-to-Use Training Program for All Positions in the Food Service Industry
    3. At Your Service: A Hands-On Guide to the Professional Dining Room At Your Service: A Hands-On Guide to the Professional Dining Room
    4. Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners
    5. The Waiting Game: The Essential Guide for Wait Staff and Managers The Waiting Game: The Essential Guide for Wait Staff and Managers

    ASIN: 0910627479

    Book Description

    This training handbook was designed for use by all food service serving staff members. The guide covers every aspect of restaurant customer service for the positions of host, waiter or waitress, head waiter, captain, and bus person. The detailed performance of each position is described for different types of establishments, and all types of service including French, American, English, Russian, Family-Style and Banquet. It provides step-by-step instructions on:


    • hosting
    • seating guests
    • taking/filling orders
    • loading/unloading trays
    • table side service
    • setting an elegant table
    • folding napkins
    • centerpieces
    • promoting specials
    • promoting side orders
    • handling problems
    • difficult customers
    • managing tips and taxes
    • getting customers to order quickly
    • handling questions
    • handling the check and money

    Plus, learn advanced serving techniques such as flambé and carving meats, fish, and fruits. It also features a chapter devoted exclusively to food safety and sanitation. Whether it's your first day on the job or you are a twenty year veteran you are bound to learn alot. Food service managers will find this book to be an excellent foundation for your organizations training program.

    Customer Reviews:

    5 out of 5 stars Valuable Traing Tool.......2007-07-21

    This book covers all of the details that are so often left out while training waitstaff and associated restaurant employees. We use it extensively for initial training and reference.

    5 out of 5 stars Easy to Use.......2006-06-16

    Opening a dining establishment is complex. There are many different things that need to be taken into consideration from food costs to training of employees. For those who have never had a restaurant before, the training of employees could be a little intimidating, especially when it comes to those who interact with the customers and whose service could make or break the business, the wait staff. This book takes the bewilderment out of hiring and training these very important people.

    The book is comprehensive and follows a logical pattern which eases the reader into the business almost effortlessly. It is an all inclusive book which details different jobs which make up the wait staff from hosting to bussing. Most of the book is centered on service of the tables though. It explains everything from how to set the table to presenting the check at the end of the meal.

    There is a special section on how to deal with the youngest of the customers as well as important issues which the customer does not see such as side work and dealing with customer complaints and the difficult customer. There are even tips on laws that regulate the industry such as alcohol and IRS laws. As with any other job in the restaurant, safety and sanitation is also a very important part. Taking the complexity out of hiring and training of these employees is bound to help everyone out.

    5 out of 5 stars Also in Spanish.......2005-07-14

    Just a note to say this book is also published in Spanish for students and staff members

    5 out of 5 stars An excellent guide!.......2004-10-26

    This is an excellent book. It's very thorough and the section on alcohol service was especially good. Highly recommend!

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    5. After the Washington Consensus: Restarting Growth and Reform in Latin America
    6. America the Broke: How the Reckless Spending of The White House and Congress are Bankrupting Our Country and Destroying Our Children's Future
    7. An Introduction to Third World Theologies (Introduction to Religion)
    8. As the Future Catches You: How Genomics & Other Forces Are Changing Your Life, Work, Health & Wealth
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