The Paper Office, Third Edition: Forms, Guidelines, and Resources to Make Your Practice Work Ethically, Legally, and Profitably

Book Description

This popular manual provides the clinical, financial, and legal record-keeping tools that every psychotherapy practice needs. It is ideal for new practitioners who want to hit the ground running and for seasoned pros who want to overhaul their paperwork and risk-reduction procedures. Provided are methods for documenting informed consent, treatment planning, and progress; advice on fee structures, billing, and marketing; tips on joining managed care panels and communicating with MCO reviewers; recommended online resources; and much more. Special features include 60+ forms and handouts/m-/in a ready-to-use, large-size format/m-/which may be duplicated directly from the book or from the accompanying CD-ROM.

Customer Reviews:

most forms not customizable.......2007-09-27

I got this to upgrade the earlier edition I had bought during grad school. Now I am starting my private practice and wanted updated versions of the forms. I now find out most of the forms (some of the most important ones) in this new edition cannot be customized, they only give PDF versions in the CD, so they are basically unusable! I cannot insert my own header as the form recommends I do and at the bottom it says it is taken from Paper Office. This is infuriating. I feel cheated. I am sure the info in the book is good, but why would they do this with the forms? This seems to me like a step back from previous edition I had and it is a misrepresentation of what the book has to offer. SO beware not all the forms are customizable therefore useless, unless you want to copy the content onto word and reformat it.

The Paper Office.......2007-08-23

This book is proving to be very helpful for my practice. It arrived in excellent condition. I am very pleased.

Book not received .......2007-05-13

I would love to review this book, if Amazon had sent it to me. I have spent fruitless hours trying to reach Amazon to tell them that the book has not arived but their voice mail system has been down and their web site has no place for consumer complaints. I guess Amazon thinks they are perfect.

Jo Nanson

Very handy book for students and early career psychologists.......2007-01-11

This book has come in handy several times. It is especially useful for writing informed consents, and for creating many of the documents you don't realize you need until it is too late!

Get this while studying for licensure! .......2006-01-28

I purchased this book while studying for my national and state licensing exams. As many other reviewers have noted, this is an excellent resource. Reading this book in between session provided me with a healthy break from the rigours of studying, while orienting me to thinking about the procedures and forms I needed to be developing for my practice once licensed. There is a wealth of information that could be a bit overwhelming as you are glowing over your new shiny license number and wondering what you need to do to get your clients into your practice. Using the strategy of tackling a form a day was also very helpful for me. This book will go a long way to helping you create a sound set of ethical and effective business practices that was probably not covered at all in your graduate training.

Average customer rating:

Worthy of a review, let alone a read.
Knowledge Management - Here, Now and Here's How
Outstanding review of KM and all of its related components.

Knowledge Management Handbook

Manufacturer: CRC
ProductGroup: Book
Binding: Hardcover

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ASIN: 0849302382

Book Description

Many organizations are now realizing that their competitive edge lies mostly in the brainpower-the intellectual capital-of their employees and management. To stay ahead of the pack, companies must leverage their knowledge, internally and externally. But it is not enough to develop lessons-learned databases. Experts now believe the current savior of organizations is knowledge management-the conceptualization, review, consolidation, and action phases of creating, securing, combining, coordinating, and retrieving knowledge-in short, the process of creating value from an organization's intangible assets. Jay Liebowitz, one of the leading knowledge management and expert systems authorities in the world, brings together over thirty articles contributed by the top researchers and practitioners to produce what seems destined to become the key reference for this emerging field. With it you will find: · How to create a knowledge-sharing environment · How senior executives can show tangible benefits using methods that value the intellectual capital-especially the "human capital" within the organization · How knowledge management is not the same as information management · How senior management commitment and involvement are essential to the success of a knowledge management system

Customer Reviews:

Worthy of a review, let alone a read........2004-08-27

First of all this a REAL book on knowledge management. This is not a touchy feely book about how employees are afraid of KM because they will lose their jobs although there is a section that contains common org problems. This is however a book for individuals who practice KM or implement KM programs. Basically, without the context of having been through a KM project this book will be useless to most people. This is not the place to start. Try Idiots Guide to KM, which btw is an excellent place to start - I recommend it to my customers all the time, Working Knowledge, or the KM Toolkit all of which will serve as far better primers on the subject. Having led 40 KM projects in the last 3 years I can say this book has been a treasured resource since getting it a few months ago.

Knowledge Management - Here, Now and Here's How.......2000-03-28

This book is truly a great resource regarding Knowledge Management. It is a compendium of information concerning knowledge and the management thereof. This Handbook is divided into five sections of high level information: Strategy, People and Measures, Elements, Knowledge Technologies, and Applications. Within each section real world experts provide sound foundations of the methodologies, techniques, and practices in this field. Many concepts discussed throughout this handbook are presented in an bulletized manner for easy assimilation. I found the numerous figures and diagrams in this text-like book complex but full of valuable information as to the relationship of Knowledge Management definitions, concepts and issues.

Knowledge Management is about the "brainware' or "human capital" that exists in a corporation. Today a corporation must invest in their human capital through certification programs, training and education courses, forums and knowledge sharing sessions to maintain and keep their competitive edge. Some believe that 70 to 80% of what's learned is through informal means versus formal methods like reading books, brochures and documents. None the less, all knowledge must be captured and managed effectively and efficiently.

Outstanding review of KM and all of its related components........1999-09-19

I am currently using this book as a reference for completion of my dissertation in the area of knowledge management. The book takes a no nonsense and factual look at this new and exciting area. Organizations who do not understand these concepts will soon loose their competitive edge. This book will provide all of the necessary insight to begin a knowledge management program within your organization.

Average customer rating:

Required reading if you want to stand out among your peers
Another winner from Ms. Czegel - this focuses on people
Concise Reference for Support Staff

Help Desk Practitioner's Handbook
Barbara Czegel
Manufacturer: Wiley
ProductGroup: Book
Binding: Paperback

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ASIN: 0471319929

Book Description

Your complete guide to surviving and thriving as a Help Desk practitioner
Help Desk Practitioner's Handbook
The only book to address the unique concerns of the huge and growing number of Help Desk analysts, this is your complete guide to becoming a more effective communicator and problem-solver and deriving greater satisfaction from your job. Barbara Czegel, North America's most well-known expert on Help Desk support services and training, uses dozens of fascinating scenarios and real-world examples to illustrate the right (and wrong) ways to handle virtually every situation you can encounter. She arms you with an arsenal of proven tools of the trade, including:
* Eleven effective listening habits that improve your ability to solve problems
* Techniques for increasing the speed and accuracy of problem resolution
* Early warning systems and layered strategies for problem control
* Tools for reducing calls and eliminating problems before they occur
* A simple, step-by-step process for doing cost justifications
* Methods for turning Help Desk interactions into marketing opportunities
Visit our Web site at www.wiley.com/compbooks/

Customer Reviews:

Required reading if you want to stand out among your peers.......2003-03-05

This book is packed with useful information that will make you a more well-rounded support person. Help desk and technical support in general is so much more than just technical know-how. The non-technical aspects are just as important and this book will help you in those areas. Has information on standard methodologies of technical support, full of tips. Has gotten me higher job ratings and a nice raise in the past year. You need this to compete in today's tough job environment. I think this should be required reading by all help desk/technical support staff. Great book.

Another winner from Ms. Czegel - this focuses on people.......2001-04-11

This is the second book I have read by Ms. Czegel (the first was Running an Effective Help Desk). Where the first book leads you through the help desk planning, implementation and operations process, this one focuses on the people issues. My experience has shown that the best help desk technologies you can buy, and problem management processes you can develop and implement are worthless if you don't take care of the people part of the equation.

Ms. Czegel jumps right in with roles. She systematically goes through the various roles a help desk analyst must assume. The ability to switch from one character or personality type to another that is the hallmark of a truly great analyst gives you some keen insights into why there is an epidemic of burnout and high turnover among support professionals. Aside from this insight, it also shows you what to look for in candidates and gives you a good foundation for coaching and training. It also gives you some ammunition for getting their pay and bonus structure aligned to the high stress the job casues.

As in her other book Ms. Czegel never loses sight of the business side and part two of this book gives an intelligent description of help desk stakeholders and their unique needs based on their level in the organization and how their functions intersect with the help desk mission and objectives. The next two sections cover issue management processes and procedures and help desk technology. Some of the material is close to what is in her other book, but is not identical.

The remainder of the book duplicates a lot of the material in Running an Effective Help Desk, but is excellent if you only buy one of Ms. Czegel's books. A reason to buy both, however, is the different focus of each and some expansion of topics in each book.

Overall, I like this book a lot and gained much from it. I came away with an appreciation for and empathy with those thick-skinned folks who staff help desks. I also came away with some good ideas about how to motivate and train help desk analysts and design processes that make their life easier. I highly recommend this book and give it 5 stars.

Concise Reference for Support Staff.......2000-01-21

I found this to be a concise reference manual that will benefit any Help Desk Analyst.

It provides information on Help Desk operation aimed specifically at the analysts who staff your Help Desk.

Its full of tips, examples, and case studies, while teaching skills in effective listening and problem solving that every analysts needs.

Product Description

"Information Commons" often refers to the theoretical production, sharing, and democratic discussion of information that is afforded by new technologies. It also refers to the physical manifestation of this concept - new facilities that bring together researchers, instructors, students, teachers, and users into one space and equip them with technology (computers, projectors, Internet) and facilities (workstations, conference and class rooms, print stations) for success. In this comprehensive guidebook, Beagle helps academic, public, and school librarians create new spaces that encourage research, discovery, instruction, and learning and meld the traditional research library with the latest technology. This comprehensive handbook guides librarians through: Space planning, budgeting, and technology set-up; Service modification, staff reallocation, and training; Assessment, improvement, and modification of services and facilities, and Publicity and marketing of the new commons. Descriptions, photographs, and plans from information commons of various types and sizes are included. The companion CD-ROM features model plans from various institutions and working documents from successful information commons projects. Grounded in the theory of information commons, this forward-looking handbook will transform traditional spaces and redefine library service models for the information age.

Customer Reviews:

Excerpts from all five reviews.......2007-08-05

Since its October 2006 release, The Information Commons Handbook has received five reviews in the professional media, and all five have been highly favorable. In a "starred" review in Library Journal (1/15/07), Robert L. Battenfield wrote "There is a great deal of information here from a knowledgeable IC expert...Recommended for all librarians, library directors, library science faculty, and students with a keen interest in this timely issue." In American Libraries (Jan 2007) Mary Ellen Quinn commented "...according to The Information Commons Handbook, the [IC] concept is about more than technology; it is about 'how an organization reshapes itself around people using technology in pursuit of learning.'...this book provides a framework and useful tools for making the process a more proactive one." In the well-regard Canadian journal Partnership, Cees-Jan de Jong states that the IC Handbook "...is much more than a guide to developing a Commons in your library, rather it's a guide that will assist you in positioning your library to take advantage of collaboration, technology, and educational movements...[the book] is well-organized and thoroughly researched...recommended for library administrators, librarians (academic, school, and public), faculty, and teachers interested in realizing a new service model..." And in the July 2007 issue of portal: Libraries & the Academy, Robert A. Seal notes that: "...Beagle is a pioneer in the development of the concept and is perhaps the best-known name in the field." The book, he adds, is "...one of the most thorough and thoughtful analyses of its type in the literature...a thoroughly researched and thought-provoking volume that will be of use to practitioners and administrators alike."

The Health Care Manager's Human Resources Handbook

Average customer rating:

The Health Care Manager's Human Resources Handbook
Charles R. McConnell
Manufacturer: Management Concepts Inc
ProductGroup: Book
Binding: Paperback

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ASIN: 0763725978

Book Description

This unique book about HR management is written for health care department managers who must relate to and work with their HR departments and must manage their personnel.

Building Operational Excellence: IT People and Process Best Practices (IT Best Practices series)

Average customer rating:

Good descriptions of goals, little on how to move people
Highly refined approach to attaining IT Ops capability

Building Operational Excellence: IT People and Process Best Practices (IT Best Practices series)
Bruce Allen , and Dale Kutnick
Manufacturer: Intel Press
ProductGroup: Book
Binding: Paperback

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ASIN: 0974364975

Book Description

Running an effective and efficient IT organization goes beyond just having the right technology in place. IT organizations must have effective ways to meet increased workloads, manage staff levels, and to collaborate more effectively with business units. Building Opserational Excellence provides valuable insight for organizing IT people and processes, showing you how to improve end-to-end management of critical resources.

This book guides you through techniques of analysis, assessment, and change management that help create the center of excellence. It also offers techniques for implementing meaningful metrics to drive and demonstrate the business value of IT.

Although you can find many reports and briefs on the topics of infrastructure and operations excellence, this book provides a single source of industry- approved, affordable information.

Customer Reviews:

Good descriptions of goals, little on how to move people.......2003-03-10

The basic premise of the book is that an efficient organization segments their operations into communicating, but largely distinct entities. These entities are then transformed into centers of excellence (COEs), by defining the tasks of the group, acquiring the appropriate skills by either hiring or training, and implementing the appropriate managerial style. Without question, these goals are the correct ones and will improve the efficiency of any company when implemented.
The problems are of course in the difference between stating the appropriate goals and actually implementing them. Inertia due to entrenched practices or a fear of change is a very powerful force that is difficult to overcome. The authors spend very little time on exactly how one should act to overcome these problems. Without a plan to meet and conquer these difficulties, such goals often never progress beyond the realm of the ideal.
Many different types of COEs are described at the end of the book. Each entry contains a short description of the process, a ranking from one to ten of the level that the process can be automated, a ranking from one to ten of the stability of the process, and highlights concerning staffing, automation technology, best practices, metrics, process integration and futures. These explanations are very helpful in describing the parameters to shoot for when constructing a process.
This book is good as a descriptive listing of ways to improve the efficiency of departments that use IT. Unfortunately, reality is often much more complex than simply stating a plan, and there is very little beyond the statements of the goals.

Highly refined approach to attaining IT Ops capability.......2002-06-23

The objectives of this book are to achieve an operational posture that is based on mature processes and an organizational structure that is efficient and delivers value to the business.

The authors take a pragmatic approach by making the distinction between best practices from an industry-wide perspective and selective use of best practices to ensure that only those that make sense in the pursuit of your organization are chosen. The three fundamental steps that are addressed by this approach are (1) determine your current operational posture, (2) define quality goals and (3) examine the gaps between where you are and where you want to be. The book is organized to lead you through these three steps in great detail, starting with a definition of best practices (Chapter 1) and laying the foundation by defining tasks and processes and how to move from task- to process-driven methods (Chapter 2). Gap analysis are process refinement are the topics of Chapter 4, which will provide the level of operational maturity to move to the most efficient model proposed in the book called centers of excellence (COE). The collection of COEs are comprised of groupings of core processes that are found in mature IT organizations. By grouping these processes in COEs you can achieve end-to-end service delivery as well as economy of scale. On paper it looks logical, but in practice it is not easy to achieve. In addition if COEs are not carefully structured there can be gaps of responsibility and accountability, which the authors note and provide advice about how to prevent these gaps. Chapter 5 provides a thorough discussion of metrics, while Chapter 6 ties together the concepts in the previous chapters.

The most valuable parts of this book are Chapter 7, which is a complete catalog of core processes ranging from application optimization to workload monitoring (31 processes in all) and Chapter 8, which gives eight COE catalogs. The processes in Chapter 7 are depicted with two scales ranging from 1 to 10 for automation and stability, with the following 8 characteristics: (1) tasks, (2) skills, (3) staffing, (4) automation technology, (5) best practices, (6) metrics, (7) process integration and (8) futures. The COE catalogs are slightly different and are structured as follows: (1) attributes, (2) processes, (3) skills, (4) automation, (5) best practices, (6) metrics, and (7) futures.

While I think this is a 5-star book that makes an important contribution to IT operational excellence, it isn't without a few flaws. I noticed a few minor problems as the book leads you through a typical process-oriented structure to a COE-based one, such as system administration not being placed in one of the COEs. This is a possible editing error in the book. I also thought that the 1 to 10 scales for automation and stability were defined too ambiguously and the scales are too fine grained given the arbitrary definitions assigned. Many of the illustrations were too busy and misleading. However, the material in this book is so well thought out and supported by compelling value propositions that the flaws are easy to overlook. Overall this book represents a major contribution to the small--but growing--body of knowledge about IT operations management.

Average customer rating:

Solving Workplace Conflicts

Conflict Management for Libraries: Strategies for a Positive, Productive Workplace
Jack G. Montgomery
Manufacturer: American Library Association
ProductGroup: Book
Binding: Paperback

Workplace | Organizational Behavior | Business & Investing | Subjects | Books
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Library Management | Library & Information Science | Social Sciences | Nonfiction | Subjects | Books
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ASIN: 083890890X

Customer Reviews:

Solving Workplace Conflicts.......2006-01-25

"Montgomery and Cook conducted a survey that asked the question, "What are the common causes of workplace conflict in libraries?" From the results of the study, as well as formal and informal observations, they developed 17 scenarios of library workplace conflict and effective ways to manage them. Administrators, directors, managers, and supervisors should find valuable information in these library-specific examples." (summary by South Texas Library System)
I like section three where it gives additional tools including:
*Developing Emotional Intelligence
*Planning For, not Denial of Workplace Conflict
*Examining Your Organizational Culture
*Leadership: So Much more than Management

The E-Policy Handbook: Designing and Implementing Effective E-Mail, Internet and Software Policies

Average customer rating:

Writing Effective E-Policies Is a Team Effort
From workplace piracy to e-theft insurance
Cuts down on time to produce an effective e-policy

The E-Policy Handbook: Designing and Implementing Effective E-Mail, Internet and Software Policies
Nancy Flynn
Manufacturer: AMERICAN MANAGEMENT ASSOCIATION
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Binding: Paperback

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ASIN: 0814470912

Book Description

Regulating company e-mail and Internet usage isn't a "big brother" tactic. These days, it's just smart business.

That's because trillions of e-mails travel each year through corporate networks- -and they're not all work-related. From off-color jokes to pornographic images, from software pirates to eBay addicts, digital abuse has left companies wide open to liability risks, security breaches, and productivity nosedives.

The most effective--and least used--way for a company to protect itself is by developing clear, comprehensive e-policies. And this completely thorough, up-to- date, and readable e-policy survival kit will make it easy.

Packed with step-by-step guidelines, sample policies, and e-disaster stories, THE E-POLICY HANDBOOK helps readers: Realize the magnitude of e-risks * Understand cyberlaws * Gauge the vulnerability of their organization * Purchase protective cyber-insurance * Write and format top-notch e-policies * Train employees about on-line policies * Draft an e-crisis communications plan, and more.

Download Description

Regulating company e-mail and Internet usage isn't a "big brother" tactic. These days, it's just smart business. That's because trillions of e-mails travel each year through corporate networks -- and they're not all work-related. From off-color jokes to pornographic images, from software pirates to eBay addicts, digital abuse has left companies wide open to liability risks, security breaches, and productivity nosedives. The most effective -- and least used -- way for a company to protect itself is by developing clear, comprehensive e-policies. And this completely thorough, up-to-date, and readable e-policy survival kit will make it easy. Packed with step-by-step guidelines, sample policies, and e-disaster stories, The E-Policy Handbook helps readers: Realize the magnitude of e-risks -- Understand cyberlaws -- Gauge the vulnerability of their organization -- Purchase protective cyber-insurance -- Write and format top-notch e-policies -- Train employees about on-line policies -- Draft an e-crisis communications plan, and more.

Customer Reviews:

Writing Effective E-Policies Is a Team Effort.......2005-07-12

Does your company or organization have a policy that covers writing style in electronic communications? Does your company or organization have cyberinsurance to cover losses attributed to errors or employee misbehavior using your e-mail systems? Does your company or organization offer netiquette training for employees and managers? These are topics that many do not think of but should and that are covered in detail in The ePolicy Handbook: Designing and Implementing Effective E-Mail, Internet and Software Policies by Nancy Flynn (256 pages ; The American Management Association, 2001). Though this book is a few years old, it is worthwhile for Human Resource managers and anyone else involved in the development of ePolicies for their company organization.

The book starts out by covering what every organization should do when deciding what kind of business controls to put in place: the conduct of a risk-assessment. This step is key to putting together a team, conducting a control self-assessment (the author refers to this as an audit, which really is the wrong term from a business controls perspective).

The second part of the book covers the establishment of over all ePolicies to limit liability and exposure. One of the key considerations here is the purchase of appropriate liability insurance. As the reader moves through the book, they will be walked through the steps to craft effective policies for the use of E-Mail. the Internet, and computer software (especially piracy issues). It is after this point where most readers will get perhaps the biggest surprise and guidance. Specifically, the reader will be walked through what steps are needed to truly make any written policies effective. This includes getting buy-in from all line managers, communication of the policies, training and following through. The reader will then be walked through the establishment of eWriting policies for employees, with the main point being that writing e-mail communications should follow the same rules and style of other written communication sent through snail mail. The book finishes up discussing how to respond to an eCrisis.

The book is a very easy read and can be a valuable resource. The only things I did not like about the book is that there are too many points repeated in the book and the fact that the book did not include a CD-ROM of samples from the book was not included. The repeated points may have been for emphasis, but to this reader often seemed to be space filler. The only other caution for potential readers is that the book, while providing good information and examples, seems to be a lead-in as a commercial for the services and her colleagues in and around Columbus, Ohio. I wish that had been a little less blatant than as presented in Appendix E.

The Scorecard: Par on an average Par 4.

From workplace piracy to e-theft insurance.......2001-04-29

This key to designing and implementing email and software policies in a company structure provides business owners and managers with important information on how to produce clear policies which regulate computer use. From workplace piracy to e-theft insurance, Nancy Flynn's The ePolicy Handbook covers a wide range of topics and concerns.

Cuts down on time to produce an effective e-policy.......2001-04-10

This book covers all of the key points and provides some excellent topics to include in a corporate e-policy. The goal of this book is to aid you in developing a policy that will provide clear, enforceable guidelines to your employees in the acceptable use of the Internet and electronic mail, and to protect your company's image.

It starts out with a well developed approach to assessing your current situation with respect to Internet and software usage, and provides a handy list of questions to aid in this task. The key objective is to discover your company's exposures and what abuse of systems or services [if any] need to be immediately addressed by the policy.

In order to fully understand the results of your assessment and how they relate to risks and exposures, the author provides fundamentals of "cyberlaw" and general security concerns that will indicate, roughly, the degree of risk your company faces. These are important considerations for tailoring an e-policy to which your employees can relate. I liked the chapter on cyber insurance products and how they can be used to transfer some of the inherent risks to an underwriter. I didn't even know such policies existed. The author also addresses software piracy, which can be a big issue because the world wide web has many sources for pirated software (commonly called "Warez"). It goes without saying that pirated software can expose your company to legal headaches and expenses, not to mention technical headaches and lost productivity that will occur if that stolen software also comes with a virus attached.

The book then shows you how to develop an e-policy that is based on your assessment results, and the issues previously discussed in the book. What is valuable here is that the author provides a list of all elements that need to be included in the policy. Moreover the next chapters provide additional material that will prove to be invaluable in preparing your company for the policy. For example, there is a "Netiquette" primer for employees, on-line writing guidelines, and advice on training your employees. The training aspect of implementing an e-policy is especially important because many employees have home computers and are experienced Internet users. They might consider themselves to be experts and may resent being "constrained" by a policy that dictates how they use the Internet at work. Educating them and getting their "buy-in" is essential, and the author provides some effective ways to get that "buy-in".

I found the sample policies in the appendices to be particularly valuable to use as guidelines for drafting a clearly-worded policy that covers all key elements. The applicable laws cited in the appendices were also valuable because they indicate the many sources of legal risks (and protection) that touch an e-policy.

This book provides an excellent starting point for developing an effective e-policy that can be closely tailored to your company and "sold" to your employees. Its clear writing, completeness and sensible advice earn it 5 stars. I will offer one caveat: any e-policy developed based on this book or any other should not be issued until it has been carefully reviewed by legal counsel. I am not an attorney (I am a computer consultant by profession), however, I do know that such a policy touches so many aspects of privacy and employment law that you may put your company at greater risk by implementing a policy that has not been reviewed by qualified legal counsel than by having no policy at all.

Average customer rating:

Practical Wisdom

A solid introduction to Distance Learning

The McGraw-Hill Handbook of Distance Learning: A ``How to Get Started Guide'' for Trainers and Human Resources Professionals
Alan G. Chute , Melody Thompson , and Burton Hancock
Manufacturer: McGraw-Hill Companies
ProductGroup: Book
Binding: Hardcover

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ASIN: 0070120285

Book Description

Written by the practicing experts in the field, the McGraw-Hill Handbook of Distance Learning offers a comprehensive answer to the question of how to bring distance learning to your company or organization. It gives you all the information you need, from tips on getting buy-in support from all stakeholders to choosing the most appropriate technologies for your training and educational delivery needs, and providing necessary support for your distance learners. By using distance learning systems, trainers and educators are delivering more training to more people on more subjects with higher impact and effectiveness, and in a much more cost-effective way, than ever before. The decision to implement distance learning is a powerful step toward having a sure advantage over your competitors. Countless organizations that have successfully implemented distance learning programs report that distance learning can be a powerful step toward achieving cost benefits and productivity improvements. Now, you can learn from the examples of other successes, and avoid the expensive mistakes some organizations have made. Whether you work in business, higher education, or for the government, whether you are a trainer, human resources professional, or teacher, the McGraw-Hill Handbook of Distance Learning will show you how to increase the impact and productivity of dollars invested in training and education programs.

Customer Reviews:

Practical Wisdom.......2004-02-22

This book offers practical wisdom on how to successfully design and implement a distance learning system. It is written by proven professionals who know what it takes to get a major change initiative completed in the corporate environment. I highly recommend the book!

A solid introduction to Distance Learning.......2000-06-07

This book is for those who want to learn more about distance learning, but don't know where to begin. The title of the book says "An Implementation Guide for Trainers and Human Resources Professionals" but this book would be helpful to any manager involved in distance learning, whether it is developing a program or evaluating the feasibility of implementation. Chapters include basic overviews of audio, video and web-based learning, determining if your company is ready and program design & delivery. The book includes some valuable information about the differences between the different methods of distance learning. This is a no-nonsense approach without a lot of fluff, but offers some sensible, solid content and a good introduction to the topic. Recommended.

Managing Information Services: A Transformational Approach

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Managing Information Services: A Transformational Approach
Jo Bryson
Manufacturer: Ashgate Publishing
ProductGroup: Book
Binding: Paperback

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ASIN: 0754646343

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