Book Description
Interventions create solutions that alleviate or solve workplace problems. They cause change, small or large, due to improved performance and, thus, have an impact on individuals, groups, or organizations. The number of possible interventions is almost infinite, because any number of organizational, environmental, and people factors affect performance. Interventions facilitate change by interrupting poor behaviors, preventing errors, reducing conflict, or providing vision for the future.
Performance Improvement Interventions: Enhancing People, Processes, and Organizations through Performance Technology is a compendium of interventions based on the International Society for Performance Improvement's (ISPI) Human Performance Technology (HPT) model. After analyzing the workplace performance problem and its cause, HPT practitioners should possess sufficient data to select and design solutions, known as interventions. The HPT model is explained in detail in the ISPI companion book, Fundamentals of Performance Technology: A Guide to Improving People, Process, and Performance (2000).
Performance Improvement Interventions: Enhancing People, Processes, and Organizations through Performance Technology is designed as a desk reference of performance improvement opportunities for almost any need and occasion. The book identifies and explains common interventions by providing the definition and scope of each intervention as well as implementation guidelines. In addition, a job aid is provided for every intervention. Each section or cluster of interventions contains a case study to help the reader visualize implementation and its impact on the workplace.
The book also contains an intervention selection tool. Due to the enormity of intervention options, this tool helps HPT practitioners select the right intervention at the right time. The selection process outlines individual and group phases, and instructs practitioners that successful implementation requires consensus among all affected parties.
Performance Improvement Interventions: Enhancing People, Processes, and Organizations through Performance Technology contains useful information for all HPT practitioners—those who are just entering the field of HPT and those who have been implementing performance solutions for years.
Book Description
Activity theory holds that the human mind is the product of our interaction with people and artifacts in the context of everyday activity. Acting with Technology makes the case for activity theory as a basis for understanding our relationship with technology. Victor Kaptelinin and Bonnie Nardi describe activity theory's principles, history, relationship to other theoretical approaches, and application to the analysis and design of technologies. The book provides the first systematic entry-level introduction to the major principles of activity theory. It describes the accumulating body of work in interaction design informed by activity theory, drawing on work from an international community of scholars and designers. Kaptelinin and Nardi examine the notion of the object of activity, describe its use in an empirical study, and discuss key debates in the development of activity theory. Finally, they outline current and future issues in activity theory, providing a comparative analysis of the theory and its leading theoretical competitors within interaction design: distributed cognition, actor-network theory, and phenomenologically inspired approaches.
Average customer rating:
- we need more people reading stuff like this
- Fantastic book!
- This book is not a "how-to"
- A must read for anyone that communicates online or on paper
- Great insite into the Reader
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Human Factors for Technical Communicators
Marlana Coe
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Dynamics in Document Design: Creating Text for Readers
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Microsoft Manual of Style for Technical Publications Third Edition
ASIN: 0471035300 |
Book Description
A crash course in human factors theory and practice for technical communicators
If you're a technical writer, technical editor, documentation manager, user-interface designer, usability tester, or any other type of technical communication professional, you've probably found yourself becoming more and more involved in the development, design, and testing of technical communication products. In order to handle your expanded responsibilities effectively you need a solid grounding in human factors, the art and science of designing for people. And now this book gives it to you—fast.
First, expert Marlana Coe takes you on a fascinating tour of the burgeoning science of human factors. In terms that you can understand, she explains all about the psychology and physiology of how users access, learn, and remember information; the impact of colors, shapes, and patterns; learning styles; approaches and obstacles to problem solving; action structures; and more. And, with the help of real-life examples of various technical communication products, she vividly demonstrates what works, what doesn't, and why.
Then, she shows you how to apply what you've learned to create the best technical communication products possible. You'll find out how to:
- Analyze users' needs and learning styles
- Get and interpret user feedback and create partnerships with users
- Select the most effective layouts, colors, fonts, and graphics
- Build better navigational infrastructures
- Develop content that gives users everything they need to quickly identify and resolve problems
- Test and improve your product's usability
Customer Reviews:
we need more people reading stuff like this.......2003-10-08
I cannot tell you how many times, as a techwriter, and content developer, if you work on other people's stuff, edit the engineer's stuff...they think you are "Dumbing-it-down" or castrating it.
They make like they are working on the Next NOBEL PRIZE, and you dare touch their stuff!! How-dare-you! How could a lowly writer understand the full glory of their verbiage?
And the more obscure, passive and inpenetrable it is, the more it makes them look "more better smarter-est", the ole highschool "Baffle them with BS" ploy. If it's in pure ASCII text, even better! See, they are catering to the purest of Intelligencia...
So basically, the writer gets treated like a transcriptionist, or formatter, and god help you if you try to do your job.
And then the schmucks have the nerve to keep asking you back to help them, but keep undermining you.
Then they wonder why nobody likes to use their application. Hmmmmm! I wonder!
Fantastic book!.......2003-01-21
This book is extremely well done, and it can be applied to much more than writing. I think that the bulk of it applies to almost any kind of design, i.e getting to know the users, their needs, abilities, experience, etc. and then involving them in the design, getting feedback, establishing a partnership, etc. It's just the kind of up from the trenches stuff that managers would be wise to listen to but very rarely do. You can definitely sense the frustration the author has in technical writers being the band-aid applied to poor product design and cost-cutting, and she offers concrete alternatives when you have limitations.
I also love the recursiveness of it, in that she is writing the same thing she is also describing, so talk about reading between the lines! I could read it over and over, each time appreciating more and more how she followed her own advice.
This book is what I always look for in a book, because it starts from the beginning and ends at the end, with a clear trail of how it got there. The supporting introduction, glossary, index, notes and references are very well done.
This book is not a "how-to".......2002-04-24
Well, I just got this book. From the Preface: "This book is not a "how-to". This book is one level higher and deals with the cognitive psychological theory of designing and developing technical communication...". Thats not what I need. I looked for "how to' not for another academic book. Well this book is going to the return center.
A must read for anyone that communicates online or on paper.......2000-09-18
If you do any kind of writing for your job buy this book and read it cover to cover. With that said my review follows:
There are so many positives in this book that I will list the negatives first, there are few and very minor at that.
The cover has got to go. It does not represent the depth and wealth of the information inside. To be honest, it looked so poorly thought out and old, I felt the contents of the book must be too. Thankfully, I dropped my bias and was very pleasantly surprized.
The other negative may be my own personal preference, but I like the footnote detail at the bottom of the page, so when I see it I don't have to scoot to the end of the chapter to see what it is. This is how good the book was, I read all the footnotes and references too.
Marlana Coe has created a book that I hope not only do Technical writers from all over read, but Human Factors professionals too. As a fanatic-pursuer of documentation meeting its goal to communicate, this book says it all. The usability measurement on documentation is whether or not it allows the author to communicate to the reader and Marlana Coe shows you just how to do that. In fact, she shows you while doing that herself.
I bought this book because as a Human Factors professional, I find we do not practice what we preach. We review a product and come up with wonderful ideas to make it better and then proceed to hide that in a document that is not geared for the reader. Many technical reports, even the ones that only have a small group of customers, don't meet those customers needs. There are no pictures, tables and diagrams and worst of all no logical organization for the reader to create a structure around the information. The documents are geared for the writer to regurgitate data, not for the reader to absorb it. Granted this is not all, but too much of a majority in a group of people that should know better. Most human factors professional know, how to increase usability of everyone else's product but their own: the technical report they create on products they review. This book bridges that gap, for HF professionals especially. Yes, I'm including myself in this category (I did buy the book after all).
For all the rest of you, this gives you reasons for all the practices that good technical writers should use. From the amount of white space to use to the number of fonts and colors. There are also suggestions on organization and on construction of these documents. One section discussed content and the importance of context of usage. This is something, I never really thought of that much. (Oops).
Another thing the author has done was fashion a book on a technical subject and made it readable. This is something she also covers in her book. Her language is natural and she has not fallen into the trap of using technical words or ones that may escape the average readers vocabulary.
In a word: Fantastic!
Great insite into the Reader.......2000-04-04
Coe does a great job of introducing the reader to the writer. There are so many things that we as writers don't think about, or take for granted when we write. This book really opened my eyes not only as a writer but also as a reader to the importance of understanding how people read, understand, learn, and absorb information.
Book Description
A disturbing share of technological disasters are caused by incompatibilities between the way things are designed and the way people actually perceive, think, and act. Structurally sound aircraft plummet to the earth, supertankers run aground in calm weather, and the machines of medical science maim unsuspecting patients - - all because designers sometimes fail to reflect the characteristics of the user in their designs.
Designers and the public alike are realizing that many human' errors are more aptly named designed-induced' errors. Most consumers experience the frustration of using many new products; amusing stories about programming a VCR, operating a personal computer, or finding the headlight switch on a rental car are heard in everyday conversation. The problems consumers experience with modern everyday things are shared by the users of large-scale technologies where the consequences of design can go well beyond simple matters of inconvenience or amusement.
In the new second edition of Set Phasers on Stun' and Other True Tales of Design, Technology, and Human Error, noted designer and author Steven Casey has assembled 20 factual and arresting stories about people and their attempts to use modern technological creations. Although the operator or pilot usually gets blamed for a big disaster, the root cause can frequently be found in subtle characteristics of the device's human interface.' Technological disasters can often be traced directly to the interplay between people and the design of a device - - be it an airliner cockpit, the controls in an industrial plant, a spacecraft's instruments, a medical system, a nuclear reactor, or even a commercial dishwashing machine.
The most effective way to convey the consequences of design-induced human error is with a good story and just the right level of technical detail, and this is what Casey has done in his new book. As stated by Alphonse Chapanis, one of the founders of the human factors engineering discipline, Set Phasers on Stun is A tour de force. A collection of gripping and often alarming true stories meticulously documented and skillfully told about design-induced human errors. It should be required reading for all engineers and designers, and everyone else concerned about the ways our modern technological creations can affect our everyday lives. Skylab-4 astronaut Gerald Carr agrees: The book is ...an engrossing tour through the world of human susceptibility to subtle variations in environment and in design.
Customer Reviews:
Entertaining and Educational.......2006-06-20
This book is very entertaining and an easy read. It's made up of several short cases of how poor user design resulted in catastrophic results. For those who deal with design and human factors occasionally, the stories stay pretty fresh in the mind and serve as a great reminder to ensure reasonable effort is put into human factor design aspects of projects.
good, sad.......2005-09-29
this is a very interesting book, a little on the depressing side to think how many people died from these accidents, but it really shows the power that good and intelligent design has to offer.
worth the read, over time anyhow. all in one chunk might be hard to handle.
Ringside Seat at Rubber-necking disaster fest.......2005-08-24
Riveting, yes.
Sometimes macabre.
The bottom line is that you will have a tough time putting this book down due to the "rubber necking" phenomenon. The author puts you ringside to the action, where we are compelled to look in as events unfold. Sometimes tragic, but mostly simple mistakes - which unfold damatically.
Phasers on Stun - is compelling because it makes the reader think. Sure, we could use a bit more denouement, but you will think: "what if..., why didn't they...., how come they..."
We all wish we had 20-20 foresight, but these well researched, and most importantly, well told tales offer us 20-20 hindsight. Those of us who do not know the past, are condemned to repeat it. read this, especially if you make things work.
Dave Rachford, CPA
Engaging and informative.......2005-02-05
A number of friends had recommended "Set Phasers on Stun" to me as a good book on technology and human error. The 20 short stories in the book cover everything from the accidental launching of a rocket to some horrific accidents in hospitals. Each story is written in a way that takes the reader on an engaging, informative, and, quite often, wild ride. Casey's writing style works perfectly with this short story format. I highly recommend "Set Phasers on Stun" to anyone interested in design and technology, or anyone who likes reading very good short stories. The best part is that all of the events covered
by the book are true.
A Disappointment.......2003-11-12
I had great expectations for this book, and on one it did deliver: the expectation that I wouldn't be able to put it down. I didn't, and 2-3 hours later I was basically horrified and afraid to do anything. That's because it is a catalog of horrible disasters that does make for gripping reading, but it left me vaguely unsatisfied and apprehensive that something was about to go wrong. I would have liked at least a little discussion after each episode. Instead it just stopped cold after each story, which I guess is an effective way to just let the reader reflect and draw his own conclusions, but left me with a cold, unsatisfied feeling. It also doesn't help that you pretty much know how each story is going to end. But if you are looking for a catalog of the anatomy of disasters, it excels at that, due to the very clear and readable writing. The title is very clever and well-considered - it kept me from forgetting it once I heard it.
Average customer rating:
- Essential
- A must-have for students and practitioners in human factors!
|
Human Factors in Systems Engineering (Wiley Series in Systems Engineering and Management)
Alphonse Chapanis
Manufacturer: Wiley-Interscience
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Human Performance Engineering: Designing High Quality Professional User Interfaces for Computer Products, Applications and Systems, Third Edition
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Handbook of Human Factors and Ergonomics
ASIN: 0471137820 |
Book Description
Human Factors in Systems Engineering shows how to integrate human factors into the design of tools, machines, and systems so that they match human abilities and limitations. Unlike virtually all other books on human factors, which leave the implementation of general guidelines to engineers and designers with little or no human factors expertise, this unique book shows that the proper role of the human factors specialist is to translate general guidelines into project specific design requirements to which engineers can design. Again, while other human factors books ignore the standards, specifications, requirements, and other work products that must be prepared by engineers, this book emphasizes the methods used to generate the human factors inputs for engineering work products, and the points in the development process where these inputs are needed.
Comprehensive in its scope, Human Factors in Systems Engineering uses the systems engineering process to provide a broad understanding of the way human factors are used in the development process. It describes the full cycle of a design and shows what human factors inputs engineers and designers need at each stage of development.
Well-organized and clearly written, this invaluable text is fully supported by over a hundred illustrations, thirty tables, handy appendices, and extensive bibliographies. Its practical, hands-on approach makes it an indispensable resource for professionals and advanced students in human factors, ergonomics, industrial engineering, and systems engineering.
A unique, step-by-step guide to the application of human factors in the system development process
Human Factors in Systems Engineering
Unlike most current texts which provide general human factors recommendations but leave their interpretation to designers who are usually not trained for it, this book shows the reader how to prepare project specific system requirements that engineers can use easily and effectively. In addition, it fully explains the various work products—the standards and specifications—that engineers must produce during development, and shows what human factors inputs are required in each of them. Focusing on the entire systems engineering process, Human Factors in Systems Engineering offers professionals and advanced students a fresh, much-needed approach to the role of human factors in the design of tools, machines, and systems.
Customer Reviews:
Essential.......2001-12-11
Essential reading for the pragmatic, sensible and successful application of Human Factors to anyone in industry.
This book has provided me with information of how Human Factors should be applied to the development of a system in the 'real engineering' world. Invaluable. Brilliant. If you are in 'Human Factors' you NEED this book.
A must-have for students and practitioners in human factors!.......1999-08-31
Alphonse Chapanis is one of the founding fathers of the field of human factors engineering and probably its most important author. His numerous books and publications over the past half century serve as a foundation for those engaged in the design of user-friendly tools, systems and environments. Now he presents what may be his best work, a comprehensive description of how the human factors design process actually proceeds.
While most human factors texts have concentrated on questions of describing and optimizing human performance, Chapanis goes one step farther. The goal of this text is to show the human factors practitioner precisely how their inputs should be included at every stage of the engineering design process. Effective coordination with design engineers from other disciplines is the key. Numerous entertaining and thought-provoking case studies are drawn from the authors's vast experience to add spice to the clearly written text.
To anyone starting a career in human factors engineering: Buy this book, read it from cover to cover, keep it on your desk and refer to it often.
Average customer rating:
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Design of Computing Systems (Advances in Human Factors/Ergonomics)
Manufacturer: North Holland
ProductGroup: Book
Binding: Hardcover
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ASIN: 044482183X |
Book Description
A total of 2,183 individuals from industry, academia, research institutes, and governmental agencies from 43 countries submitted their work for presentation at the 7th International Conference on Human-Computer Interaction held in San Francisco, in August 1997. Only those submittals which were judged to be of high scientific quality were included in the program. These two volumes contain papers addressing the latest research and application in the human aspects of design and use of computing systems.
Features of these volumes:
• Papers thoroughly cover the entire field of human-computer interaction, including the cognitive, social, ergonomic, and health aspects of work with computers.
• Major advances in knowledge and effective use of computers are addressed in a variety of diversified application areas, including offices, financial institutions, manufacturing, electronic publishing, construction, and health care.
Book Description
Today, more and more Web sites are providing content in multiple languages for targeted countries, and more and more products are being designed for cultural differences in mind. However, the concept of cross-cultural design has not yet become a strong force in the practitioners' and educators' agenda. This book looks at techniques, software, tools, the current state of the art, and future directions that one needs to understand for a successful application of cross-cultural interface design. br br i Usability and Internationalization of Information Technology /i provides a bridge between theoretical foundations and practical examples, as well as guidelines for designing information technology for different cultures, languages, and locales. Written by some of the foremost practitioners from the United States, Europe, and Asia, the book is organized into three sections. It begins with a general introduction to the topic and discusses cultural considerations. Part II focuses on some aspects of design, cost justification and international usability evaluations. Part III covers three case studies on international user interface design. An appendix is included at the end of the book, providing a list of books and magazines published in the area of internationalization in the user interface design, project management, software design and development fields, as well as valuable resources, the leading journals, and the non-profit organizations that deal with internationalization.
Customer Reviews:
Good Job.......2007-06-08
not intended for people that don't want to go very deep in to the topic from many directions. if your not that type of reader then its a hard read but if you are then this is probably on of the better books out in the market in the subject. so if you interested in taking you're site to the next level and support or at least know about the options , this is a great start point.
4 and not 5 only because it was a hard read for me, although probably the only good book in the topic out but still is a hard read.
Average customer rating:
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Designing Human Interface in Speech Technology
Fang Chen
Manufacturer: Springer
ProductGroup: Book
Binding: Hardcover
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ASIN: 0387241558 |
Book Description
Designing Human Interface in Speech Technology bridges a gap between the needs of the technical engineer and cognitive researchers working in the multidisciplinary area of speech technology applications. The approach is systematic and the focus is on the utility of developing and designing speech related products.
Included is coverage of topics such as neuroscience on the multimodal cortex, cognitive theories on multi-task performance, stress and workload, as well as human information process theory and ecological interface design theory for evaluating speech-related human-system interfaces.
Of special emphasis are topics such as spoken dialogue system design, in-vehicle communication system design and speech technology in military applications. Also included are tools on how to analyze the design, different design theories and process, methods about how to understand users. The material systematically describes the user-center design process and usability evaluation methods.
Designing Human Interface in Speech Technology is appropriate for designers, engineers, and decision makers working in the area of speech technology research. It is also a good text book for senior university students and postgraduate students in the respective interaction design areas.
Average customer rating:
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Chi'88 Conference Proceedings: Human Factors in Computing Systems
Elliot Soloway ,
Douglas Frye , and
Sylvia Sheppard
Manufacturer: Assn for Computing Machinery
ProductGroup: Book
Binding: Paperback
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ASIN: 0201142376 |
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Processing of Medical information in Aging Patients: Cognitive and Human Factors Perspectives
Manufacturer: Lawrence Erlbaum
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ASIN: 0805828893 |
Book Description
This volume focuses on understanding the impact of age-related decline in cognitive abilities on medical decisions and compliance with medical instructions. It examines how medical information and the medical environment can be restructured to accommodate the decreased cognitive function associated with aging. Although the issues discussed in this book are of critical importance in providing effective health care, they have been largely neglected in the national debate over provision of health care for the increasingly aging population. It is essential that we begin to understand how to present information so that informed choices are made and patients comprehend well enough that they can follow their treatment regimens and understand the importance of those regimens.
Divided into four major sections, this volume addresses the following issues:
* the implications of cognitive aging for medical information processing;
* aging and medical decision making;
* aging and medication adherence; and
* human factors design for medical devices and instructions.
Books:
- Practical Real Estate Law (The West Legal Studies Series)
- Principles of Information Security
- Project Managing E-Learning (ASTD E-Learning Series)
- Promise Unfulfilled: Unions, Immigration, and the Farm Workers (ILR Press Books)
- Real Estate Development: Principles and Process 3rd Edition
- Real Estate Market Analysis: A Case Study Approach
- Reinventing Strategy: Using Strategic Learning to Create and Sustain Breakthrough Performance
- Relationship Fundraising: A Donor Based Approach to the Business of Raising Money
- Service Orient or Be Doomed!: How Service Orientation Will Change Your Business
- Service-Oriented Architecture (SOA): A Planning and Implementation Guide for Business and Technology
Books Index
Books Home
Recommended Books
- The Minto Pyramid Principle: Logic in Writing, Thinking, & Problem Solving
- Make Your Own Electric Guitar
- Contradicciones de La Modernizacion: Crecimiento Economico y Exclusion Social
- El Sol de Los Venados
- Gods and Heroes in Art
- Proclus' Commentary on Plato's "Parmenides"
- History: Fiction or Science
- Acing Your First Year of Law School: The Ten Steps to Success You Won't Learn in Class
- Century 21 Multicolumn Journal Accounting Anniversary Edition, Introductory Course Chapters 1-17, 7e
- Jukebox Queen Of Malta: A Novel
Performance Intervention Maps: 39 Strategies for Solving Your Organization's Problems
Handbook of Human Performance Technology, 3rd Edition
Fundamentals of Performance Technology, Second Edition
In Action: Performance Analysis and Consulting (Materials Research Society Symposium Proceedings)
The E-Learning Fieldbook : Implementation Lessons and Case Studies from Companies that are Making E-Learning Work
