Average customer rating:
- Very Good book on Root Cause Analysis
- Root Cause?? More Like Finding a Scapegoat!!
- Very good introduction to root cause analysis.
- Unique approach to a traditionally reactive technique
- Great book about a methodology I use and know works!
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Root Cause Analysis Handbook: A Simplified Approach to Identifying, Correcting, and Reporting Workplace Errors
Max Ammerman
Manufacturer: Productivity Press
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Root Cause Analysis: Simplified Tools and Techniques, Second Edition
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The Basics of FMEA
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Root Cause Analysis: Basic Tools and Techniques
ASIN: 0527763268 |
Book Description
An accident has occurred on the floor of your plant. How do you determine what caused it so you can prevent it from happening again? Or what if there has been an error in the production line that has led to the manufacture of defective products? What do you do?
The answer is root cause analysis, a process that allows you to find the cause of single events/problems in the workplace. The Root Cause Analysis Handbook presents a walk-through example that illustrates the method and shows how to implement it.
Because poor initial problem definition can (and often does) undermine the problem-solving process, Ammerman places special emphasis on this area to build a solid foundation for effective analysis. He also provides guidance on preparing the final report.
The need for clear documentation on dealing with problems makes this book especially valuable for quality managers, engineers, safety managers, and teams implementing the ISO or QS standards.
Written in a simple, user-friendly style, you will grasp the core concepts quickly and begin applying them to your work.
Customer Reviews:
Very Good book on Root Cause Analysis.......2007-02-21
This text gets right to the point about root cause analysis and the various analytical tools that are used in the process. It is a great supplement to the material I've review on the subject for class work. I highly recommend this text for anyone who is studying the subject for accident investigation or process improvement.
Root Cause?? More Like Finding a Scapegoat!!.......2005-03-05
Accidents happen because of an amalgamation of errors, not simply because of one person's "human error". Design faults, management pressures, poor training, long shifts, poor device interfaces, insufficent safety guards, poor maintenance, and many other issues come together to afford an accident that would not have caused that accident alone. Finding root cause enables blame to be placed and make the rest of the system feel "safe" while latent problems still linger. Safety is created by fostering a culture that sees risks for what they are and works to minimize those risks (better training, better safety guards, lessening worker fatigue) and NOT by placing blame on one "root cause".
Very good introduction to root cause analysis........2004-01-22
This book does an excellent job of quickly covering conventional root cause analysis. With an emphasis on documentation, the author takes you through a series of steps that include defining the problem, methods for collecting data and gathering information, analysis of the problem, and ultimately developing corrective action. This book moves very fast, reading more like a slide-show presentation than a book, yet the author is able to communicate a lot of good information using this minimalist approach. Rather than detailing numerous analysis methods, the author keeps it simple by sticking with a fixed path to problem solving. I found the "Pitfalls of ..." sections after each topic very insightful. In addition, the collection of forms, tables, and checklists included in the book (great appendix) are excellent. Don't look for case studies here, this is a straight forward how-to book
Unique approach to a traditionally reactive technique.......2001-02-13
My background is information systems service delivery. I stumbled across this gem when I was searching for resources on how to structure outage investigations for applications that did not meet service level objectives.
Prior to reading this book I viewed root cause analysis as a reactive tool to be used to investigate the causes of failures. The approach taken by the author is to also use this technique as a proactive tool in a manner similar to failure mode effects and criticality analysis (FMECA).
Here is a summary of what how this book approaches root cause analysis: it begins with a section on defining problems and collecting data. This approach allows you to take a proactive approach, especially if you are in an environment that uses statistical process controls to measure process performance. This is augmented by a chapters on task analysis and event and casual factor charting. This is where the author's approach begins to resemble FMECA techniques, which are proactive versus reactive methods of addressing problems and risks. This is followed by chapters on interviewing and reporting.
I particularily liked the chapter on interviewing techniques, which added a practical dimension root cause analysis. I also liked the way the author used hints throughout the book to reinforce methods.
The rest of the brief 135-page book is devoted to forms, worksheets and checklists that significantly add to the value or the book. I would have liked an accompanying diskette with this material in electronic format, but the lack of it does not detract from the book in any way.
If you want to use root cause analysis as a proactive tool in conntection with a continuous improvement initiative I recommend that you also consider Understanding Variation by Donald Wheeler. If you are seeking a more proactive approach to preventing problems in the first place you might consider augmenting Root Cause Analysis Handbook with Failure Mode and Effect Analysis by D. H. Stamatis.
Great book about a methodology I use and know works!.......1999-03-20
Provides a clear, step by step methodology, with techniques, for problem or error analysis and identifying a solution. This is an exceptionally practical work offering a methodology for problem solving that is attractive; one which I subscribe to and use. Recommended.
Book Description
"Under the Headset: Surviving Dispatcher Stress" is a book about the stress of being a dispatcher. Written by a dispatcher and a critical incident stress instructor, it includes information about the stress process, identifying stressors, and coping with stress. The book also includes sections on humor and inspiration. Stories of survival, written by dispatchers who have lived through the stress of critical incidents, are provided.
Customer Reviews:
Good Information.......2007-06-08
There's some good general information in this book and I love the humor portion.
Recommended Read For All Emergency Dispatchers.......2006-11-28
Richard Behr is a very sincere person who passionately cares about the emotional well being of all individuals in the emergency dispatching field... The book conveys that message, plus a strong reminder to the reader to take care of yourself and know the warning signs of overload and PTSD. When he signs a copy of his book, in addition to his name he also writes, "Thanks for all you do and for making a difference everyday," and he means it. As a dispatch supervisor at a busy Southern California Police Department, I keep two copies of his book at work with me to share with my dispatchers, and I also share his book with my students when I teach my Dispatcher Wellness Class.
In addition to good plain facts and information about stress and how to fix it, there are also light hearted stories and anecdotes to make you laugh. If there is one important thing that dispatchers should learn and Richard would encourage you to learn, laughter is the best medicine. To anyone who has ever criticized this book as being too light hearted or flippant, you've missed a really important message. Try reading it again and you'll catch what you missed the first time around.
Thanks Richard for an important dispatcher wellness tool....
Highly recommended.......2006-02-16
Some of this I already knew, some was new to me. It was nice to see that what I'm feeling is normal for dispatchers. I highly recommend this book. The poems in the back are nice reminders. Book is small enough in size to fit at the console.
Richard is an inspiration.......2004-03-26
I met Richard at a meeting in Iowa and became an instant fan of his work. He sat with me and listened to me (a stranger) talk about life in general and gave me some wonderful advice at a time in my life when I needed to talk to someone who had been "in my shoes." Richard is very inspiring and so is his book. Since I got an autographed book from him, I have read it over & over again and find myself smiling, nodding, and thinking, "Yep, that's exactly how I feel or felt!" There are many wonderful poems and stories in this book that relate to everyone's life at some point or another. Richard's book always makes me happy and is a great pick me up when I feel like I am "Just a dispatcher." I would reccomend it for anyone!
Every dispatcher should read this.......2002-11-28
I thought it was well worth the money. Im a trainer, and the first weekend a trainee has off, I tell them to read it. Its very informative. Richard did an excellent job, can't wait for his next book to come out. Since my agency is never offers CISD, this was the perfect book to read. My agency offered to pay me back for buying it, if it could be left in dispatch. I said "no way, this is going in my dispatch library" thanks richard..i still wish i could have gotten it signed. I know, i could send it to him, and he would sign it. I think every dispatcher should read it... GOOD JOB RICHARD~~
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- CISM
- Critical Incident Stress Management: A New Era and Standard of Care in Crisis Intervention
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Critical Incident Stress Management (Cism): A New Era and Standard of Care in Crisis Intervention (Innovations in Disaster and Trauma Psychology, V. 2) ... in Disaster and Trauma Psychology, V. 2)
George S., Jr. Everly ,
Jeffrey T. Mitchell , and
George S.,Jr Everly
Manufacturer: Chevron Pub Corp
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Binding: Paperback
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Critical Incident Stress Debriefing: An Operations Manual for Cisd, Defusing and Other Group Crisis Intervention Services
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ASIN: 1883581168 |
Customer Reviews:
CISM.......2007-06-12
The book was described well by seller, and was delivered to me sooner than expected.
Amazon provided a high quality transaction.
Critical Incident Stress Management: A New Era and Standard of Care in Crisis Intervention.......2005-09-30
The author's use of this book has set the new standard for crisis care and disaster preparedness. The principles and tools contained inside Critical Incident Stress Management are global and innovative. The only drawback is the author's use of diagnositic terminology that demands that the reader have at least a rudimentary mental health background. Inspite of this, I highly recommend this book to crisis workers and other helping professionals. This is an excellent choice for textbook material in the classroom.
Book Description
Your guide to becoming an effective hospitality manager
The hospitality industry is a "people" business. Whether dealing with guests or customers, managers or coworkers, those who work in this industry interact with other people perhaps more than in any other. And unlike many other industries, graduates entering the hospitality industry will quickly be assuming managerial roles. One of the only casebooks available that focuses specifically on hospitality management, Cases in Hospitality Management prepares readers to be successful managers by providing an effective connection between hospitality management theory and real-world workplace scenarios.
Whether managing a kitchen, dining room, front desk, travel agency, fast-food restaurant, or an entire hotel, employees seek cues and reinforcement from managers to guide their behavior. Cases in Hospitality Management provides readers with the opportunity to apply their knowledge, experience, and management skills, allowing them to think quickly on their feet and react appropriately in a wide variety of settings. By analyzing and understanding the causes and effects of a number of real, critical incidents, readers will be better prepared to effectively deal with similar situations when they face them on the job.
This new, updated Second Edition features:
- Fifteen all-new cases dealing with a variety of managerial topics including technology, human resource management, customer service, and ethics
- A broad array of real industry cases, including airlines, railroads, private clubs, conference centers, travel agents, auto rental, hotels, and restaurants
- A new Technology section that explores data warehousing, the Internet, and electronic banking
- A new Service Exemplars section that presents incidents involving truly exceptional service in a variety of contexts—from trains to resorts
- A new Service Recovery section presents examples of companies failing to salvage service encounters that have gone awry
Product Description
This is a compilation of excerpts taken from other publications. It was compiled for Baker College.
Customer Reviews:
Crisis Negotiations: Managing Critical Incidents And Hostage Situations in Law Enforcement And Corrections.......2007-01-03
Ordered the book 4 months ago and still waiting for it to arrive.
Basic. REALLY basic........2006-11-07
Unless you're totally devoid of common sense and spectacularly clueless about any hostage crisis that's taken place in the last thirty years, there's nothing that this book will give you that you don't already have. As a guide for the street officer who doesn't routinely find himself handling crisis negotiations, it's O.K., but for someone planning to specialize in the field and who needs accurate and detailed information about advanced techniques, this book is largely a waste of time and money. (Especially money - the book is outrageously overpriced.)
for a good job.......2002-01-29
It's a very good book about the matter, whit fundamental topics. Usefull for the pro's and rookies, too. A great buy for his words, but a little expensive for a paperback.
WOW!.......2000-06-06
What an outstanding book... I have read lots of stuff on crisis/hostage negotiation and barricade situations, but this book sums it all up! Two thumbs up...
THE Book.......1999-08-15
If you are looking for simply the most comprehensive, detailed and relevant book in the field you can not miss this one. It is the negotiator's Bible.
Average customer rating:
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Critical Incident Stress Management in Aviation
Manufacturer: Ashgate Publishing
ProductGroup: Book
Binding: Hardcover
Clinical Psychology
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ASIN: 0754647382 |
Average customer rating:
- a good resource
- A must have book for responders
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Traumatic Incident Reduction and Critical Incident Stress Management: A Synergistic Approach (Tir Applications)
Manufacturer: Loving Healing Press
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ASIN: 1932690298 |
Book Description
From the Foreword:
TIR offers an opportunity for the members of a CISM team to deal with any accumulated emotional baggage that their involvement in crisis-intervention has created. Training in TIR adds another tool to the toolkit of crisis-intervention techniques and enables peer-support to ad-dress an extended range of crisis-reactions, even those that might justify a clinical diagnosis. If virtually all the emotional reactions of a colleague in crisis could be ac-commodated and addressed through CISM and TIR, then the difference to the individual, the CISM team and the community would be immense. I look forward to the day that what practitioners of CISM and TIR already know is recognized in order for these approaches to be embraced and enjoyed more widely.
What Traumatologists Are Saying about TIR and CISM...
"Now, as a psychologist, I think I can see what would have helped me-after the injury that led to PTSD andretirement as a firefighter-and why. I now train firefighters and paramedics in the crisis-intervention tactics of CISM and offer TIR training to the same people." -John Durkin, www.FireStress.co.uk
"After the crisis is over, and the CISM team has done crisis management briefings and debriefings, both crisis responders and victims who continue to be negatively affected by the traumatic incident will benefit greatly by using TIR to get back to normal as quickly as possible." -Nancy Day, CTS, TIR Trainer
"Specific training in TIR skills speeds the process of a person moving from novice to fully effective practitioner. One idea would be for this skill set to be included in CISD training." -Jill Boyd, RN, MS
"TIR has developed crucial understanding and training by managing communication and the development of rules of practice that can surely inform and enrich CISD sessions as well as other similar techniques." -Carlos Velazquez-Garcia, Psych., CT (Puerto Rico)
"Each modality can be enhanced by the skills and training that the other provides. CISM without TIR is missing the opportunities to complete the process. TIR without CISM training is missing the structure for working with and understanding the bigger process." -Gerry Bock, MA, RCC (Vancouver, BC)
About the TIR Applications Series
This new series from Loving Healing Press brings you information and anecdotes about Traumatic Incident Reduction and related techniques. Practitioners around the world use these Applied Metapsychology techniques. It is our opinion that stories of real-world experience convey the opportunity for healing that TIR provides. Readers interested in the theories behind TIR and Applied Metapsychology (the subject from which TIR is derived) should also consider the Explorations in Metapsychology Series from Loving Healing Press.
Customer Reviews:
a good resource.......2007-01-10
The book is useful to compare and contrast CISD and TIR, as well as identifying the possibilities of using these methods together to help persons experiencing trauma events.
A must have book for responders.......2006-12-29
Reviewed by Paige Lovitt for Reader Views (12/06)
"Traumatic Incident Reduction and Critical Incident Stress Management," is the first book in a series. Traumatic Incident Reduction (TIR) involves utilizing techniques taken from applied metapsychology developed by Frank A. Gerbode, M.D. Critical Incident Stress Management (CISM) took the lessons of military psychiatry, community liaison psychiatry and developed them into a peer-support model for emergency responders. Both TIR and CISM offer "success in preventing and overcoming the debilitating psychological aftermath of traumatic experience."
TIR is defined as, "a brief, one-on-one, non-hypnotic, person-centered, simple and highly structured method for permanently eliminating the negative effects of past traumas." In it the client repeatedly reviews the traumatic memory, like watching a video, under safe conditions. The facilitator guides the client through the process without offering counseling by giving advice or interpretations. Using this process, it takes about 15-20 hours to eliminate Post Traumatic Stress Disorder symptoms. If the person is only experiencing Post Traumatic Stress because of an incident, then much less time is involved. It provides a way for the client to confront a painful incident and enables them to feel like they are developing mastery over the situation.
CISM is a "comprehensive, phase sensitive and integrated, multi-component approach to crisis/disaster intervention." This type of intervention targets the response, not the event. It involves using a short-term, supportive, helping process. It is not like psychotherapy. There are four goals in CISM: stabilization; symptom reduction; return to adaptive functioning; and facilitation if access to continued care. Critical Incident Stress is considered to be a normal response occurring as a result of an abnormal event.
This book clearly defines CISM and TIR. It carefully explains which clients would benefit most from the treatment and which ones would not. Those that would not benefit include people that are psychotic or under the influence of drugs. It also offers the DSM criteria for Post Traumatic Stress Disorder. I found this book to be very informative and think that it should be read by persons in both the mental health field and those whose careers involve dealing with people in crisis events, such as paramedics and firemen. People who work in these fields are also at risk for developing symptoms from dealing with stressful incidents. They might read "Traumatic Incident Reduction and Critical Incident Stress Management," and discover that they would also benefit from this form of treatment. It might save some valuable employees from having to face early retirement.
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