Book Description
A day does not pass without a newspaper report about yet another company that has started outsourcing technology or other business processes to India. The Senate recently voted 70 to 26 in favor of preventing federal contracts going offshore, yet US managers continue to beat a path to India because it is the global leader for offshore IT-enabled services. Many CEOs seek to reduce their costs or improve service quality, but not many understand India on their first visit and some are confused by the culture.
In this book author Mark Kobayashi-Hillary introduces India and the major players in the Indian service industry. He offers a balanced view on the trend to outsource to India, describing the reasons why a business should utilize India as an offshore outsourcing destination and the steps needed to find and work with a local partner. Not only does the book make a compelling economic case for outsourcing to this region, it also discusses how to manage the entire transition process, including the potential impact on local resources.
Mark Kobayashi-Hillary is a British writer and independent outsourcing consultant based in London. He has worked at a senior level for several leading banking and technology groups and has been involved in managing outsourced relationships in the UK, Singapore and India. He is a regular commentator on India and outsourcing in the European press.
Outsourcing To India is written from personal experience and several years of research. This practical guide will help managers navigate through the offshore outsourcing maze, allowing them to avoid many of the major pitfalls others have faced when setting up shop in India.
Customer Reviews:
Detailed, but one-sided.......2007-09-19
This book is a detailed guide on what to consider when you are thinking of outsourcing to India, but it might leave you with unanswered questions. Overall, I found the book to be a good start in my research. However, I noted that the author omits any anecdotes of project failures in India, and instead he takes the rosy view that all India projects result in lower cost and higher quality. There is little discussion on turn-over rates, which are very high in some fields and negatively impacting projects. (The fact that the author is or was the president of an Indian software association called NASSCOM may explain his positive views). The book also lacks much discussion on in-house outsourcing (using your own employees, but located in India). Finally, the book may leave you with many specific questions, such as infrastructure costs, and requirements for visiting India for business.
A Good Read ! .......2005-02-23
This book has several notable strengths. Author Mark Kobayashi-Hillary, an outsourcing consultant, combines detailed information about India with in-depth knowledge of outsourcing markets, processes and methods. He provides an overview of India and a profile of India's outsourcing industry, including the major players in a rapidly changing marketplace, important aspects of cultural awareness and thoughts on how to organize your outsourcing endeavor, including vendor selection and contract provisions. At times, the organizational structure of the book is somewhat disorienting, shifting focus from travel guide to outsourcing primer to nuts-and-bolts analysis of India's outsourcing market and how best to capitalize on it. Occasionally the narrative flow is a bit mechanical, but who really cares? If your company is considering or already has a major investment in offshore outsourcing in India, this book is an outright must read. Despite its structural flaws, we strongly recommend its authoritative blend of practical business, legal and cultural advice.
You get what you pay for.......2004-12-02
Sad but true. I read this book when we were first considering outsourcing. It sounded like a dream come true - cheap, compliant labor at bargain rates. So we jumped in, outsourcing our IT dept. and even some of our legal services.
Now we're facing half a dozen lawsuits. It seems that Indian paralegals don't understand the concept of client confidentiality. They misused some of our client's information and now we're paying the price.
If we can stay in business till '05 I plan to move everything back to Florida. Maybe I can sue the author for the lousy advice his book gives.
Outsourcing to India.......2004-09-14
I have read other books on this subject which are boring and content-free. This book is very readable and gives an excellent insight into where and how to take your BPO project, the issues you are likely to encounter, and into building the relationships to make an outsource project work.
There is something for everyone involved in outsourcing in this book.
Essential read for companies planning outsourcing.......2004-09-13
Not many books have been written on this subject yet, although it is becoming ever more important to companies in the West seeking to outsource work to cut costs and improve flexibility.
This book helped me enormously to understand the challenges and problems I was likely to encounter. I would recommend it to anyone who is starting to look at India.
Average customer rating:
- Balanced, agenda-free & realistic
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Successful IT Outsourcing: From Choosing a Provider to Managing the Project (Practitioner Series)
Elizabeth Sparrow
Manufacturer: Springer
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Similar Items:
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Intelligent IT Outsourcing: Eight Building Blocks to Success (Computer Weekly Professional)
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The IT Outsourcing Guide
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The Black Book of Outsourcing: How to Manage the Changes, Challenges, and Opportunities
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IT, Software and Services: Outsourcing and Offshoring
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Information Technology Outsourcing Transactions: Process, Strategies, and Contracts
Accessories:
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EC2ND 2006: Proceedings of the Second European Conference on Computer Network Defence, in conjunction with the First Workshop on Digital Forensics and Incident Analysis
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Recent Advances in Intrusion Detection: 8th International Symposium, RAID 2005, Seattle, WA, USA, September 7-9, 2005, Revised Papers (Lecture Notes in Computer Science)
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Outsourcing to India: The Offshore Advantage
ASIN: 1852336102 |
Book Description
Outsourcing permeates the IT world and has had a profound impact on the work of IS professionals. Nearly all will, at some stage in their careers, work with outsourced services as customer or supplier. Elizabeth Sparrow's insights into the benefits and pitfalls of this complex area will help IS professionals tackle the challenges of outsourcing. Combining relevant background information with practical guidance this book covers the whole outsourcing process, from the initial decision to outsource through to managing the outsourced services on a day-to-day basis.
Successful IT Outsourcing considers:
- The objectives behind outsourcing
- The selection of a service provider
- The management and measurement of the performance of outsourced services
- The role of the outsourcing contract
- Why outsourcing sometimes fails and how to turn failure into success
Features and Benefits:
- Describes the origins of IT outsourcing, and recent developments
- Examines the way in which an organization might determine whether to outsource and how it can choose a service provider
- Discusses how to develop effective outsourcing relationships
- Provides context and advice to assist IS professionals, whose work is being outsourced, as they consider their future careers and the possibility of transferring to a new employer
Customer Reviews:
Balanced, agenda-free & realistic.......2004-07-01
It's difficult to find a new book on outsourcing that maintains a neutral perspective and does not promote an agenda for or against. This is such a book. The author leads you through the key issues, devotes an entire chapter to the pros and cons of outsourcing with sufficient information with which to make an objective decision, then steps you through the process.
The process set forth in this book is straightforward. There are no innovative wrinkles, not should there be in my opinion. The tasks, completely covered in individual chapters, are:
- Establish objectives and parameters for outsourced services. Clarify the business drivers, define service objectives, analyze the business case, and examine factors such as staff transfers, etc. The business case analysis material in this book is particularly strong in that it looks at a multitude of factors. I also like the elicitation of stakeholder views and requirements in the initial stage of the process.
- Choose a provider. This is covers the RFI/RFP process, negotiations, selection and award. All aspects of due diligence are covered in the chapter devoted to this stage.
- Manage performance. There is a solid focus on service management and contract administration in this section, and is sprinkled with good advice throughout.
- Measure performance. This is one of the strongest sections. The coverage is complete and customer-focused. It is also objective and partners with the provider - one of many indications of the balanced and objective approach the author takes.
- Risks and controls. This section addresses the transition to the provider, associated risks, and how to effectively use the contract as a control mechanism. Key risks and how to deal with them during the life of the contract are outlined. This information shows the depth of experience the author has, and the advice is genuinely useful.
- When outsourcing fails to deliver. This section is tied to the previous one. It provides common symptoms, how to proactively resolve them, escalation when necessary, including arbitration, alternative dispute resolution, and litigation if necessary (and permitted by the contract). Knowing this information in advance can help to craft contract terms and conditions that anticipate them, and protect both parties and their respective interests.
The book wraps up with a section on alternative supply models, such as application service providers, managed providers of storage, security and other models. This information shows not only future trends, but may spark ideas about how to source your services in ways other than traditional outsourcing.
Information provided in this book will work with both on- and off-shore providers; however, be aware that there are additional issues with off-shore providers, including off-site staff, time zone differences, and perceived control.
A book that I recommend reading in conjunction with this one - before reading it in fact - is "Outsourcing: How to Make Vendors Work for Your Shareholders" (ISBN 1892606046). It is more of a sanity check document that will cause you to think about objectives and alternatives to outsourcing before you embark on a course of action that leads to outsourcing.
Average customer rating:
- An essential reference for today's IT professional!
- An essential resource for today's IT professional!
|
Outsourcing Information Technology Systems and Services
Robert Klepper , and
Wendell O. Jones
Manufacturer: Prentice Hall
ProductGroup: Book
Binding: Textbook Binding
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ASIN: 0132815788 |
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An essential reference for today's IT professional!.......1999-03-21
Highly recommended! Are you considering an IT outsourcing arrangement of some sort? If you are then this book could be the most relevant book in your library of professional references. Packed with lists, charts, facts, figures, and sample documents, this highly prescriptive text details the steps you need to take before, during and after an outsourcing contract has been signed, to insure a highly profitable outcome for everyone. Authors Robert Klepper and Wendell Jones provide excellent analysis of the factors to consider when deciding whether to outsource, how to prepare a comprehensive Request for Proposal, the subsequent contract, as well as the unique skills required to successfully manage the vendor relationship. Each chapter of this book is tied to a particular phase or specific aspect of the outsourcing agreement, and as such, can and should be read and reread depending on where you are in the process. Kleeper and Jones have succeeded in writing a text that is easily understandable, informative, and a timeless resource for the IT professional!
An essential resource for today's IT professional!.......1999-02-19
Highly recommended! Are you considering an IT outsourcing arrangement of some sort? If you are then this book could be the most relevant book in your library of professional references. Packed with lists, charts, facts, figures, and sample documents, this highly prescriptive text details the steps you need to take before, during and after an outsourcing contract has been signed, to insure a highly profitable outcome for everyone. Authors Robert Klepper and Wendell Jones provide excellent analysis of the factors to consider when deciding whether to outsource, how to prepare a comprehensive Request for Proposal, the subsequent contract, as well as the unique skills required to successfully manage the vendor relationship. Each chapter of this book is tied to a particular phase or specific aspect of the outsourcing agreement, and as such, can and should be read and reread depending on where you are in the process. Kleeper and Jones have succeeded in writing a text that is easily understandable, informative, and a timeless resource for the IT professional!
Average customer rating:
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Businesses Must Have Goals When Outsourcing.: An article from: Arkansas Business
Lance Turner
Manufacturer: Journal Publishing, Inc.
ProductGroup: Book
Binding: Digital
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ASIN: B0008GWX0G
Release Date: 2005-07-28 |
Book Description
This digital document is an article from Arkansas Business, published by Journal Publishing, Inc. on February 14, 2000. The length of the article is 1417 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Businesses Must Have Goals When Outsourcing.
Author: Lance Turner
Publication:
Arkansas Business (Magazine/Journal)
Date: February 14, 2000
Publisher: Journal Publishing, Inc.
Volume: 17
Issue: 7
Page: 18
Distributed by Thomson Gale
Book Description
This digital document is an article from Chief Executive (U.S.), published by Chief Executive Publishing on February 1, 2002. The length of the article is 4813 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: E-sourcing: Information Technology on demand: Utility computing marks a new stage in the evolution of outsourcing, and may be the first to fully deliver on the strategy's true potential. (CEO Perspectives).
Publication:
Chief Executive (U.S.) (Magazine/Journal)
Date: February 1, 2002
Publisher: Chief Executive Publishing
Page: S1(8)
Distributed by Thomson Gale
Book Description
This digital document is a journal article from Journal of Operations Management, published by Elsevier in 2006. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.
Description:
In order for any field of study to refine the promising concepts and weed out the weaker concepts it is necessary that researchers revisit earlier studies from time to time and evaluate their general applicability to new contexts. Replication is an important technique for researchers to embrace in order to achieve this goal. In this study, we test one of the frameworks of technology outsourcing developed in the West, by changing the cultural context. Following Kodak's historic outsourcing decision, technology outsourcing has assumed significant importance among researchers and practitioners. Most of the research in relation to technology outsourcing has been conducted in the Western culture (including the USA and the UK), so our goal in this study is to extend the understanding of technology outsourcing research conducted in the West to another culture-that of Korea, through replication. We focused on information systems (IS) outsourcing decision making as a case in point and found both similarities and dissimilarities in relation to the current understanding of the same. These similarities and differences in turn, reveal the distinctions between the Western and the Korean approaches toward achieving outsourcing success. The similarities are the partial preference for short-term contracts and contracting out to external vendors. However, the two cultures differed in their decision making in the way they pursue contractual completeness, whether in-house departments competes or not, design of contract to include partnership measures, criticality of tasks outsourced, familiarity with the outsourced task, postponing a few outsourcing decisions, and withholding a piece of a contract as bait. We also found ''trust'' and ''task partitioning to gain advantage of varied expertise'' to be important for achieving outsourcing success in the Korean organization. In addition, we observed that outsourcing success is achieved by maximizing reliability and relationship in the Korean context rather than by maximizing flexibility and control, as was observed in the Western context. We argue that this difference is a function of cultural diversity.
Average customer rating:
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Losing Customer Care Business to a Manufacturer? (Outsourcing).: An article from: Customer Interaction Solutions
Mike Rowland ,
Pack Fancher , and
Bryan Johnson
Manufacturer: Technology Marketing Corporation
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Binding: Digital
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ASIN: B0008IJ3ZC
Release Date: 2005-07-28 |
Book Description
This digital document is an article from Customer Interaction Solutions, published by Technology Marketing Corporation on November 1, 2001. The length of the article is 1276 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Losing Customer Care Business to a Manufacturer? (Outsourcing).
Author: Mike Rowland
Publication:
Customer Interaction Solutions (Magazine/Journal)
Date: November 1, 2001
Publisher: Technology Marketing Corporation
Volume: 20
Issue: 5
Page: 42(2)
Distributed by Thomson Gale
Book Description
This digital document is a journal article from Journal of Strategic Information Systems, published by Elsevier in 2006. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.
Description:
Switching costs play a major role in managerial decisions to (dis)continue an IT outsourcing service. This paper emphasizes the importance of switching cost analysis to the understanding of interorganizational exchange relationships. Based on transaction cost theory and social exchange theory, we specify a second-order switching cost model that provides greater insight into the underlying dimensions influencing switching behavior. The multidimensional nature of the switching cost construct is modeled and tested using data from organizations that outsource the application development function. Findings provide support for a higher-order construct with implications for how switching costs are defined, measured and operationalized in larger nomonological models.
Average customer rating:
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Most IT companies to adopt outsourcing by 2005. (Techcetera).(Brief Article)(Statistical Data Included): An article from: Fairfield County Business Journal
Manufacturer: Westfair Communications, Inc.
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ASIN: B0008FI7S4
Release Date: 2005-07-30 |
Book Description
This digital document is an article from Fairfield County Business Journal, published by Westfair Communications, Inc. on September 16, 2002. The length of the article is 473 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Most IT companies to adopt outsourcing by 2005. (Techcetera).(Brief Article)(Statistical Data Included)
Publication:
Fairfield County Business Journal (Magazine/Journal)
Date: September 16, 2002
Publisher: Westfair Communications, Inc.
Volume: 41
Issue: 37
Page: 11(1)
Article Type: Brief Article, Statistical Data Included
Distributed by Thomson Gale
Average customer rating:
|
Ordering out is back in style: outsourcing. (CEO Tech).(Brief Article): An article from: Chief Executive (U.S.)
John Carroll
Manufacturer: Chief Executive Publishing
ProductGroup: Book
Binding: Digital
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ASIN: B0008FCBOK
Release Date: 2005-07-30 |
Book Description
This digital document is an article from Chief Executive (U.S.), published by Chief Executive Publishing on April 1, 2002. The length of the article is 432 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
Citation Details
Title: Ordering out is back in style: outsourcing. (CEO Tech).(Brief Article)
Author: John Carroll
Publication:
Chief Executive (U.S.) (Magazine/Journal)
Date: April 1, 2002
Publisher: Chief Executive Publishing
Page: 61(1)
Article Type: Brief Article
Distributed by Thomson Gale
Books:
- Pass the 6: A Training Guide for the NASD Series 6 Exam (First Books Training Library)
- Place Making
- Project Management: The Managerial Process (Mcgraw-Hill/Irwin Series Operations and Decision Sciences)
- Readings in Information Technology Project Management
- Realizing the Promise of Corporate Portals: Leveraging Knowledge for Business Success
- Realizing the Promise of Corporate Portals: Leveraging Knowledge for Business Success
- Reinventing Strategy: Using Strategic Learning to Create and Sustain Breakthrough Performance
- Root Cause Analysis Handbook: A Simplified Approach to Identifying, Correcting, and Reporting Workplace Errors
- Self-Modifying Systems in Biology and Cognitive Science (IFSR International Series on Systems Science and Engineering)
- SharePoint 2007 User's Guide: Learning Microsoft's Collaboration and Productivity Platform
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What's This India Business?: Offshoring, Outsourcing, and the Global Services Revolution
Offshore Outsourcing: Business Models, ROI and Best Practices
The Offshore Nation: Strategies for Success in Global Outsourcing and Offshoring
Successful IT Outsourcing: From Choosing a Provider to Managing the Project (Practitioner Series)
![Information systems outsourcing: Replicating an existing framework in a different cultural context [An article from: Journal of Operations Management]](http://ecx.images-amazon.com/images/I/21N7K65A7WL.jpg)
![Measuring switching costs in IT outsourcing services [An article from: Journal of Strategic Information Systems]](http://ecx.images-amazon.com/images/I/21PMSR1NTGL.jpg)