Book Description
Many technical professionals are tossed into their new position of managing an IT department without enough training or experience let alone a clear idea of what is expected of them. Other technicians are trying to decide if they should join the ranks of management, and want the real facts about managing and managing other technical pros before they decide.
To compound the issue, most companies have become highly dependent on their IT departments for their day-to-day business operations often including revenue generation so the tasks are critical and the learning curve is steep.
The IT Managers Handbook, 2nd edition provides essential information needed to manage the new responsibilities thrust on you (or the ones you would like to have): vital tasks such as creating budgets, evaluating technologies, administering compliance, and managing staff.
A completely updated and expanded second edition that provides practical, easily accessible management advice written specifically for new IT managers:
· Brings you up to speed on those business practices most critical to effective IT operations: recruiting, budgeting, resource planning, managing personnel, and working with vendors.
· Includes expanded coverage on such critical IT management topics as security, disaster recovery, storage, government/regulatory compliance, and project management.
· Organizes information modularly so you can delve directly into only the topics that you need.
· Provides a unique management perspective on those specific technical issues with the most significant business ramifications.
· Includes new material on key technology topics such as open source, wireless, handhelds, outsourcing, offshoring, and operations, as well as updated coverage of e-commerce, remote access, intranets, and LAN/WAN management.
Customer Reviews:
Provides a thorough overview of what to expect in IT management........2007-08-09
As someone who has taken a circuitous route to the world of IT, the book, IT Manager's Handbook, Second Edition: Getting your new job done has helped me get a handle on all of the territory working in IT encompasses. When I first started working at my current IT position at a small company it seemed that my job's duties were coming at me from every direction. The authors, Bill Holtsnider and Brian D. Jaffe, do a great job addressing the variety of problems and solutions that come with managing IT. This book would best serve someone crossing the thresholds of working purely in technology or mainly in management.
At smaller businesses like where I work, it is fairly common to not have an "IT manager" or even an IT staffer. Instead often a manager, engineer, or administrative assistant will be pressed into IT service. The IT Manager's Handbook would be a valuable `read' for such an accidental IT manager.
Great Book.......2007-05-09
Really excellent reference book. Im starting as an IT Manager and this book is my head reference.
Book Description
Are you one of many new IT managers with limited managerial experience? Are you a technician or programmer contemplating a move into IT management? Or, has your technical position evolved to include significant management responsibilities?
The IT Manager's Handbook provides essential information to help you manage your new responsibilities. This unique book provides a guide to help you create budgets, manage projects, evaluate technology and hire and motivate personnel. The authors provide sound advice to equip you with an overall, winning strategy for success.
* Provides practical, easily accessible management advice specifically for new IT managers.
* Organizes information modularly, so you can delve directly into the topics that you need to understand.
* Brings you up-to-speed on the business practices that are most critical to effective IT operations: recruiting, resource planning, working with vendors, and more.
* Provides a unique management perspective on the technical issues with the heaviest business ramifications: e-commerce, remote access, system security, LAN/WAN management, intranets, disaster recovery, and more.
* Includes pointers to additional resources, on the Web and in print, that you can turn to for more information on particular topics.
Customer Reviews:
Helpful to a Point.......2006-05-15
This was a basic read, for thse already into the methodology explained throught the book. Would be a useful tool for someone just starting out. I would recommend expanding on the disaster recovery portion, and possibly adding a section on managing in the non-profit arena.
Very basic.......2004-02-23
This book is written only for the very basic beginner in IT. If you have been around an IT department for any length of time, you will find it difficult to pick up any new management thoughts in this book. For example, the entire topic of ERP systems is covered in 2 pages.
The more things change, the more they stay the same.......2003-05-04
Technology can change all it wants but the fundamentals of being a good IT Manager have changed very little. This book hits all the major areas of focus from staffing and budgeting to infrastructure and disaster recovery.
The section entitled "Certification: How Do I Know Its Worth" applied 10 years ago, and still applies today. Right on the money and a good brief for an IT Manager building a team. Also, small but extremently important policy issues like email and security are included.
I do think that the book included slightly heavy doses of technical information such as a full page table of different memory technologies as well as an entire section entitled "How Do I Configure a Server". These would service a Network Administrator or Engineer just fine but an IT Manager ? Not so much. Don't let this detract you from the overall picture though. Too much information is certainly better than not enough.
I have to be honest, I didn't read this cover to cover. But for someone who has spent time as an IT Manager in the past and one who is looking at doing it again, I was able to re-establish concepts and draw on new tools that, no doubt, provided benefits.
Too broad and lacks depth.......2002-08-30
This is something for a new manager with little experience in not only systems administration but supervision. This book may give a clue to someone who has just stepped into such a position but provides little depth and direction. Unfortunately, there isn't any one book out there as management is a very complex role that encompasses many disciplines, any one of which would be a volume in itself. I was very dissappointed and I find the other reviews misleading.
full of practical examples!.......2001-03-02
This book is full of practical examples. It is useful to people who have in-depth programming knowledge but no idea how to do a budget or interview job candidates. I found this book specially timely, given that my team is composed of several technical professionals who are now considering a move into management. The information in the book is well layed out and quite accessible.
Book Description
Business Intelligence describes the basic architectural components of a business intelligence environment, ranging from traditional topics such as business process modeling, data modeling, and more modern topics such as business rule systems, data profiling, information compliance and data quality, data warehousing, and data mining. This book progresses through a logical sequence, starting with data model infrastructure, then data preparation, followed by data analysis, integration, knowledge discovery, and finally the actual use of discovered knowledge. The book contains a quick reference guide for business intelligence terminology. Business Intelligence is part of Morgan Kaufmann's Savvy Manager's Guide series.
* Provides clear explanations without technical jargon, followed by in-depth descriptions.
* Articulates the business value of new technology, while providing relevant introductory technical background.
* Contains a handy quick-reference to technologies and terminologies.
* Guides managers through developing, administering, or simply understanding business intelligence technology.
* Bridges the business-technical gap.
* Is Web enhanced. Companion sites to the book and series provide value-added information, links, discussions, and more.
Customer Reviews:
Everyone has some friends.......2007-08-04
I had the misfortune of getting the book from the author when I attended a BI session where he was the guest feature.
He was terrible; did not have one straight answer for even simple questions. The book does not have even one original thought and is re-hash of good books written earlier. Of-course it would have been a huge surprise if it did.
I had, happily, forgotten about that wasted afternoon and this crappy book till a search on 'analytics' revealed that this book has such high ratings from readers.
Then I was somewhat relieved to see that it was just 6 of the author's close friends who had sent in the reviews.
PLEASE save yourself the money and take a look at this book at a bookstore/library before you invest your time and money in it.
Great Pimer for BI.......2007-03-23
This book is a great primer for BI. If you only plan to read one book on the subject, this would be a good choice.
Author's Note.......2006-04-27
Thanks for looking at the reviews for my book, "Business Intelligence - The Savvy Manager's Guide." If you are interested in the topics I describe in this book, you may also find my colleague Dave McComb's Savvy Manager's Guide, "Semantics in Business Systems" of great interest as well. As we focus more and more on understanding meaning, content, and context of the data that is available to us through multiple media, it is important to get a handle on notions of semantics, taxonomies, and information organization. Dave's book is a good complement to mine!
Excellent structured and indepth presentation of topic.......2005-11-02
The book does a fantastic job of providing a managerial level overview of the business intelligence area and the various topics it includes (ETL, Data Cleansing, Metadata, Data Werehousing, ....).
To me its easily the first book one should start with in understanding these areas. After which you can choose to dig into areas of interest - data mining, ....
I direct a group of product managers in one of the leading business intelligence/ETL companies in this arena and I have made this required reading for all my product managers.
I highly recommend this book. Simply buy it - read it.
Good Overview for Business Manager.......2005-10-13
This book does a very good job of providing an overview and insight into the concepts of business intelligence without getting bogged down in the details of technology. The book covers a wide range of topics from the value of business intellligence (BI) to the issues of data quality and information compliance. Additionally, the book includes a quick reference guide at the end of the book which is an executive summary of the topics presented and at the end of many chapters includes a section titled "To Learn More" which provides links and references to further explore the topic.
I am an IT professional familiar with BI, charged with designing and implementing a BI stretgy for my organization. This book did not add significantly to my knowledge, however as a tool for those unfamiliar with the concepts and challenges of BI this is a very good read and reference tool.
Book Description
This book is your most complete source for in-depth information about Microsoft Operations Manager 2005!
Microsoft Operations Manager 2005 Unleashed provides a comprehensive guide to Microsoft Operations Manager (MOM) 2005. MOM is a tool that helps implement operations management, but it is not a piece of software that you can simply install and instantly have working.
This book provides reference material that will guide you through the steps to design, deploy, and configure MOM within your environment. You learn how to tune your MOM environment and tackle common challenges, such as managing your Microsoft operating systems, directory services, messaging platforms, and databases. Inside you will find comprehensive information on how to develop your own reports and management packs for your MOM environment as well as practical real-world examples, based on hands-on MOM experience.
· Plan your MOM deployment
· Architect MOM for performance, redundancy, and security
· Install or upgrade to MOM 2005
· Back up important MOM components
· Implement, troubleshoot, deploy, and manage management packs
· Work with rules and tune them
· Manage different aspects of your environment, including the Windows operating system, directory services, Exchange email, and SQL Server
· Extend MOM using connectors and third-party management packs
· Develop management packs, reports, and scripts
· Prepare for the next version of Operations Manager
CD–ROM includes
· Microsoft’s MOM 2005 Resource Kit and MOM 2005 Sizer
· MOM Agent Monitor
· Management packs and scripts written or customized for this book
· Live Linksâmore than 100 (clickable) hypertext links and references to materials and sites related to Operations Manager
Contents
About the Authors xxi
Acknowledgments xxiii
Introduction 1
Part I Operations Management Overview and Concepts
Chapter 1 Operations Management Basics 7
Chapter 2 What’s New 41
Chapter 3 How Does It Work? 57
Part II Planning and Installation
Chapter 4 Planning Your MOM Deployment 99
Chapter 5 Planning Complex Configurations 151
Chapter 6 Installing MOM 2005 173
Chapter 7 Upgrading to MOM 2005 211
Part III Deploying MOM
Chapter 8 Post-Installation Tasks 237
Chapter 9 Installing and Configuring Agents 267
Chapter 10 Complex and High Performance Configurations 297
Chapter 11 Securing MOM 329
Part IV Administering MOM
Chapter 12 Backup and Recovery 365
Chapter 13 Administering Management Packs 395
Chapter 14 Monitoring with MOM 423
Part V Managing with MOM
Chapter 15 Managing the Operating System 487
Chapter 16 Managing Directory Services 527
Chapter 17 Managing Microsoft Messaging 565
Chapter 18 Database Management 595
Part VI Moving Beyond MOM 2005
Chapter 19 Interoperability 625
Chapter 20 Developing Management Packs 661
Chapter 21 Using and Developing Reports 719
Chapter 22 Using and Developing Scripts 777
Chapter 23 Touring Operations Manager 2007 825
Part VII Appendixes
Appendix A MOM Internals 865
Appendix B Registry Settings 887
Appendix C Performance Counters 895
Appendix D Database Views 901
Appendix E Reference URLs 907
Appendix F On the CD 917
Index 919
Customer Reviews:
In depth.......2007-09-16
Great book. Really goes into detail. If you've read Essential Microsoft Operations Manager, you'll certainly be pleased with how this book expands on these concepts.
Should be required reading for anyone managing with MOM 2005.......2007-01-02
This is the book that bridges the gaps between product documentation, how the product works and how to use the product in a real world deployment.
As an avid MOM administrator, this is one of the rare books that is like having an experienced consultant with you to answer questions. MOM can be a complicated tool. Often people will be frustrated with attempting to deploy and manage using MOM. I highly recommend reading this book prior to deployment. The $60.00 price tag is nothing when compared to the hours you will spend tuning and attempting to understand MOM without it.
offers top level and fine grained control.......2006-12-22
The complexity of Microsoft Operations Manager is attested to by the sheer bulk of this book. Some readers must surely wonder why any text on any computer program can be so hefty? But to a large extent, MOM's complexity is a consequence of the complexity of systems administration of the Microsoft operating systems and the ancillary packages deployed on top of these, like SQL Server and Exchange. At tremendous effort, Microsoft has built up an entire ecosystem of packages and operating systems. And there are many books devoted to each component.
But MOM's remit is to offer an integrated top level, and yet fine-grained approach, to managing the entire offering. Typically, the reader of this book will be a sysadmin of one, and in fact usually several, corporate computers. If you just have a personal computer running a Microsoft operating system, you are unlikely to need MOM.
Readers from a unix background might recognise an analogy between MOM and IBM's SMIT. The latter was a GUI tool that ran on AIX (IBM's version of unix), and greatly eased the managing of the often intricate AIX commands. But SMIT only really dealt with running the operating system. MOM also offers control of those above-mentioned sundry packages atop the operating system. So MOM is far more complicated.
A quick measure of MOM's complexity is given in Chapter 14. Where MOM's intelligence is embedded in its rule sets. With the default rule set having over 5000 rules, that pertain to what is recommended (or not) for the platforms and applications. Strewth! Happy reading. :)
Average customer rating:
|
Creating a Trading Floor: The Project Manager's Guide to the Design, Construction and Launch of Trading Floors and Data Centers
Charles Smith
Manufacturer: Kogan Page
ProductGroup: Book
Binding: Hardcover
 Workplace
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ASIN: 0749448385 |
Book Description
The project manager's Bible to the design and implementation of ground-breaking trading floors
To stay competitive, trading floors require cutting-edge technology, a complex network that consists of everything from phone lines to data servers. This practical manual offers extensive, up-to-the-minute advice for all those involved in the planning, design and construction of trading floors and data centers in any of the world's major financial centers, from New York to Hong Kong. It covers timetables, sequential planning lists, financial regulations, corporate governance and data security. In addition, it includes lists of the vital questions to ask suppliers, contractors and clients. An invaluable reference for IT professionals and senior executives in the world's leading investment banks.
Average customer rating:
- Decent book for begining Solaris Admins
- Frustrating at times
- Absolute Perfection
- Save your money and buy a better book
- Remember! This is a starter book...
|
Solaris 2.x for Managers and Administrators
Curt Freeland ,
Dwight McKay , and
Kent Parkinson
Manufacturer: OnWord Press (Acquired Titles)
ProductGroup: Book
Binding: Paperback
General
| Unix
| Operating Systems
| Computers & Internet
| Subjects
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Solaris
| Operating Systems
| Computers & Internet
| Subjects
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| Computers & Internet
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ASIN: 1566901502 |
Book Description
Ideal for beginning Solaris systems administrators and managers with general UNIX knowledge, but little Sun systems administration experience, this book offers practical guidance on installation and maintenance of Solaris 2 systems in local area networks. Examples, many of which are derived from the authors' 40+ years of combined experience as systems administrators managing corporate-sized computer installations, are used throughout to explain important concepts. This no-nonsense approach to everyday tasks-from common system management problems and solutions, to coverage of local networks through connecting to the Internet and the World Wide Web- is further supported by:
Customer Reviews:
Decent book for begining Solaris Admins.......2001-03-24
This is a pretty decent book for begining Solaris Admins, BUT, it only covers up to Solaris 2.6. If you are administrating Solaris 7 or 8 I would look elsewhere or wait for the next edition.
Frustrating at times.......2001-01-03
This book can be really frustrating at times. Let's say that you're trying to get a Sun box on a network, and you forget to edit /etc/nsswitch.conf to specify dns lookup for hosts. You'll have a tough time with this book as your only reference - as far as I can tell this isn't discussed in this book at all. Why not?
There are other examples. I often end up searching for additional information elsewhere. Your mileage may vary.
Absolute Perfection.......2000-05-08
Fantastic material! There's everything one needs to know/understand about Solaris, be it novice or exp. admins. I found this an invaluable tool for exam prep. also. Everything is detailed & explained giving live snapshots. The biggest asset is the pain author took in explaining materials. Chapters are well-organised and topics finely laid out. Great work. It's an investment.
Save your money and buy a better book.......2000-04-20
If you are in the market for some technical information about Solaris, this book is not for you. It is a very general beginners guide and does not come close to discussing the "real world" issues that are faced in administering Solaris in an Enterprise environment.
To top it all off, there are numerous typos and just plain wrong information that the somewhat experienced reader will notice. This bothers me since the author of a book should be a subject matter expert before writing it! Other books are better... buy them instead.
Remember! This is a starter book..........2000-02-02
Very well organized book. To-the-point and explains everything a "new" System Administrator would need. But, remember, this books skims the surface. It's not for intermediate or advanced users. I rate this book for the beginning user.
Book Description
Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume. The 'How To' book that every IT department needs, it will help turn your helpdesk into a company asset. How to be successful at probably the most stressful job in IT
This book offers tools for measuring productivity and features ten key steps for successful support, while User Support successes and failures are revealed in true life case studies.
This book gives you techniques for:
*Justifying staff and other expenditure
* Gaining senior management support
* Getting the users on your side
* Running a motivated and productive team
* Designing and managing services and service levels
The second edition of this popular book brings updates to several of the author's ideas, strategies and techniques with new material on:
* Customer Relationship Management - definition and the role of the helpdesk
* E-Support and the Internet
* Contrasting the Call Center and the Helpdesk
* first, second and third line support
* Operational Level Agreements
* Strategies for backlog management
* Telephone technologies in user support
In addition there is:
* A new Template for a Service Level Agreement
* An Improved cost justification model for the Internal Helpdesk
* A New cost justification model for the External Helpdesk
New topics include:
- Lines of support
- The rise of the call center
- Knowledge bases
- The Intranet
- The Internet
- The external helpdesk
- Backlog management
- Industry standards
- Calculating headcountReflects technological advancements in software and the Internet
Covers new ways of working: teleworking; virtual offices; keeping staff and customers connected through corporate networks from remote locations.
Customer Reviews:
I don't care about his writing style.......2006-04-19
I was incharge of starting up a new help desk. This book was definitely the wrong book for that. I thought it was going to be more basic, foundational level instructions.
I guess it was not what I was looking for...
Average customer rating:
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HP OpenView System Administration Handbook: Network Node Manager, Customer Views, Service Information Portal, OpenView Operations
Tammy Zitello ,
Deborah Williams ,
Paul Weber , and
Deborah Williams, Paul Weber Tammy Zitello
Manufacturer: Prentice Hall PTR
ProductGroup: Book
Binding: Paperback
Client-Server Systems
| Data in the Enterprise
| Networking
| Computers & Internet
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| Networks, Protocols & APIs
| Networking
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Similar Items:
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Fognet's Field Guide to OpenView Network Node Manager
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OpenView Network Node Manager: Designing and Implementing an Enterprise Solution
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Essential SNMP, Second Edition
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SNMP, SNMPv2, SNMPv3, and RMON 1 and 2 (3rd Edition)
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HP-UX CSE: Official Study Guide and Desk Reference (HP Professional Series)
ASIN: 0130352098 |
Customer Reviews:
Must have!!.......2007-02-01
If you are working with Openview Operations and/or Network Node Manager you will constantly use this book! I recommend the book to all of my customers and carry it with me onsite!
Customer Reviews:
Good basic guide to Openview.......2001-09-11
I will preface this review with the fact that I have about 3 years experience with Openview, mostly basic install and use. I have attended the one week HP course as well. This book provides the beginner with a great amount of knowledge not included in the manuals, but you still seem to need a good network management consultant to get into the real gravy of Openview.
This should be required reading!!.......2001-05-01
Mr. Blommers book should be required reading for anyone deploying HP's Network Node Manager. While reading a book is not a substitute for real-world experience, this book CAN help anyone deploying NNM from making common (and often costly) mistakes. I have been deploying NNM since version 3.31, and I have seen most (but not quite all) of the issues that Mr. Blommers raises. However, I wish there had been a book like this one to help me avoid some of the pitfalls that I didn't anticipate. With only ONE exception, I wholeheartedly recommend taking all of Mr. Blommers' suggestions/recommendations. The sole exception is regarding using "public" as your SNMP "Read" community string. This is a grave security blunder and should be avoided at all costs. You should be CONSISTENT with your SNMP community strings, as Blommers recommends, but do NOT use "public". Otherwise, read this book cover to cover and do everything it recommends.
Note: this book best serves people who have experience with NNM AND who have read HP's (free) manuals. Blommers assumes that you have the necessary experience/training and states that in his forward. If this book leaves you behind, it is probably because you don't have the necessary prerequisites. Also, I do not know and have never met Mr. Blommers.
My credentials: I have the following HP certifications (although I do NOT and have never worked for HP):
(1) HP OpenView Certified Consultant in UNIX Server and Application Management (IT/O 5.x)
(2) HP OpenView Certified Consultant in UNIX Server and Application Management (IT/O 5.x) Level 2
(3) HP OpenView Certified Consultant in Network Management (NNM 6.x on UNIX and NT)
(4) HP OpenView Certified Consultant in Network Management (NNM 6.x on UNIX and NT) Level 2
(5) HP OpenView Certified Integration Expert in Application and System Management (track 2)
(6) HP OpenView Certified Integration Expert in Network Management
A good overview.......2000-11-30
This book provides a very good framework for "planning, implementing, and maintaining NNM" (quoted from the preface). The preface admits it is not a training manual, and the author himself recommends attending a training class before using this book. Therefore, the book was not really what I was looking for. It provides an excellent overview of how one would go about setting things up, but does not provide very many specific examples of how to do this. It's aim is more at the Network Manager instead of the ones actually doing the implementation. Since I have more of a development mindset, I found the lack of specific examples frustrating. There were many stories about how NNM had been set up in the author's extensive experience with the product, but not very many step by step procedures of how he did this. If you're looking for a technical manual, you might be disappointed.
NNM is harder to maintain than Windows NT. . ........2000-11-07
I have been maintaining NNM for about 4 years now and I found this book to lack any real substance that could be applied to a real world environment inside a company of the enterprise or carrier class. It was more his personal experience with very little detail on how he accomplished his feats. It read more as an overview of what should be done with no real influence towards how it would be done. Anyone seriously deploying NNM on a network with greater then 1000 network devices would need a book that gave real world examples of how to accomplish certain things (HSRP problems, incorrect dns names, invalid snmp community strings etc.) not just a guide for what to expect.
Good Material.......2000-10-22
I have participated in depolying the HP Openview Network Node Manager (NNM) less than a month and I am waiting for someone to share his experience in deploying the NNM on Enterprise Environment. I think the author's experience is worth for me because NNM is not as easy as Microsoft Windows NT. It involves long time site preparation, pilot team, and implementation procedure.
Certainly, the content is some out-of-date, for example the IT Operation has been changed to Vantage Point Operation ...
Surely , thank you for John Blommers!
Customer Reviews:
Confusing and error prone.......2006-03-26
1. Text has errors and has missing steps.
2. Doesn't show how to correct errors until Unit 4.
3. Confusing instructions mixed with paragraph information.
4. Relies on previous material data entry to move forward. Make a data entry mistake and it is miserable. However, there is an instructor "save my butt" disk!
5. Too much printing--you'll go through reams of paper in a small class, never my large classes.
6. Thanks for listening. If publishers want to charge big $$$ for texts, the texts need to be 100% perfect and easy to use. This text doesn't fit the criteria.
Books:
- Knowledge Networks: Innovation Through Communities of Practice
- Lab Manual For Security + Guide To Network Security Fundamentals
- Learning to Fly: Practical Knowledge Management from Leading and Learning Organizations
- Let Go to Grow: Escaping the Commodity Trap, First Edition
- Looking for Information, Second Edition: A Survey of Research on Information Seeking, Needs, and Behavior (Library and Information Science)
- Making Common Sense Common Practice, Third Edition: Models for Manufacturing Excellence
- Managing Gigabytes: Compressing and Indexing Documents and Images (The Morgan Kaufmann Series in Multimedia Information and Systems)
- Managing the Risks of Organizational Accidents
- Managing Transitions: Making the Most of Change
- Momentum: Igniting Social Change in the Connected Age
Books Index
Books Home
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- House of Lim, The: A Study of a Chinese Family
- History: Fiction or Science
- War Is a Racket: The Anti-War Classic by America's Most Decorated General, Two Other Anti=Interventi
- ALEKS User's Guide and Access Code for Accounting Cycle
- Flame Tree: A Novel of Modern Burma
The IT Manager's Survival Guide
IT Systems Management: Designing, Implementing, and Managing World-Class Infrastructures
Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children
The Executive's Guide to Information Technology
The New CIO Leader: Setting the Agenda and Delivering Results
