Book Description
Breathtaking in its simplicity and profound in its impact, Key Performance Indicators (KPI) distills the balanced scorecard process into twelve logical steps, equipping users with an implementation resource kit that includes questionnaires, worksheets, workshop outlines, and a list of over 500 performance measures. Author David Parmenter provides you with everything you need to master and implement a KPI-driven strategy.
Customer Reviews:
Prepare to be converted.......2007-08-14
This is a must for every accounts dept. It gives you a fresh and concise look at developing your accounts dept and company as a whole.
Lots of ideas to think about, easy to read and understand. Even step by step lists that you can follow.
I would recommend this book to anyone from a trainee accoutant to FCO's it throws out the old way of looking at things and brings in a new and exciting way of thinking about the bigger picture.
As accountants we are very happy to plod along with our wonderful spreadsheets, this helps you look at better ways of working.
Everything it promised to be.......2007-07-24
It promised key performance indicators and it actually provided them. Easy to read, good format.
KPI Usability Review.......2007-07-05
I found this book to be reasonably helpful. There are lists and lists of key performance indicators in the back of the book. There was one story in particular (won't give it away for all of you who want the book) that was particularly good and I have started sharing that example in my work (Six Sigma). All in all, I think I am looking for more of the "how to do it," which I found this book to be a little light on. . . . . .
A rational methodology to implement KPIs.......2007-07-03
The main purpose of this book is to be a practical methodology to implement KPIs, and it does this reasonably well.
I would say that many recommendations throughout the book will be of good use, although there are several concepts that are applicable in a cultural environment that is more common to multinational companies or very large local companies.
The best chapter of this book is the first, where David Parmenter discusses the concept of a KPI, from a practical point of view. He divides indicators in three basic types, that makes sense and help understand them :
. KRI - Key Results Indicator
. PI - Performance Indicator
. KPI - Key Performance Indicator
In this chapter, he emphasizes the fact that KPIs are just the few main indicators that management of a business must identify, so that they focus on the right things... Something to remember all the time when you are implementing BSCs, Dashboards and the like.
The proposed approach behind this methodology is a practical one. It is for those that want faster results. The final phrase of the book could be: "roll up your sleeves and put KPIs to work as fast as you can".
Great Framework for Developing and Implementing KPI's.......2007-04-10
This was a very easy concise yet comprehensive framework and structure for developing and implementing KPI's. It distinguishes true KPI's from performance indicators or results indicators which people gravitate to as they think they are KPI's. This laid out a logical framework to follow. It is an easy read and provides many checklists as well as sample KPI's.
Book Description
Forbes calls The Successful Business Plan one of the best books for small businesses. This new edition offers advice on developing business plans that will succeed in today's business climate. Includes up-to-date information on what's being funded now.
Customer Reviews:
Excellenet Service.......2007-10-10
I am extremely satisfied with the service. The shipment came on time, and as usual Amazon does a great job..keep up the good work..!
Very helpful, though forms not fully explained........2007-09-18
On the whole, I found this book was extremely helpful in helping me to evaluate my business in a comprehensive manner and to write my first business plan.
When I sat down to do the work in this book, which was both exhausting and challenging, I found Rhonda Abrams' business-savvy voice to be a welcome companion and her tips to be more than merely an explanation of the forms, but instead to be peppered with sharp insights into how to properly evaluate the feasability of my business. This book certainly got me up-and-running to creating my business plan, which is exactly what I wanted.
My only complaint is that sometimes the forms were not fully explained in the book. For instance, there would be sections of the forms that were not addressed in the text, so I would not know how to fill them out and would have to try and guess what kind of information was being asking for. Fortunately, most of it was either pretty intuitive or explained in the text, but a new addition would certainly benefit from filling those gaps.
Excelente! Lo mejor en el rubro.......2007-07-30
Excelente libro! Luego de realizar una larga búsqueda de libros para realizar un Plan de negocio bueno éste ha sido el mejor. Contiene las pautas no sólo para construir el Plan de negocio, sino que además contiene plantillas para guiar el entendimiento del negocio. Está en inglés, pero es de fácil lectura. Aunque está orientado para empresas de EEUU, no presenta problemas para utilizarlo en otro país (Mi caso para Chile). Es muy completo y extenso, con citas de personalidades que dan tips en cada una de sus hojas. Lo mejor!
Great for building your plan.......2006-09-14
I bought this book, and then purchased the Electronic Worksheets from the publisher! They are great together, and both really helped get the plan started and crunch those vital startup numbers. The book is very well written and easy to follow!
A must if you are writing a business plan.......2006-03-24
THIS is the STANDARD.. must read before writing any serious business plan!!!
Average customer rating:
- Unnecessarily Complex
- A finance textbook full of errors and holes
- A Wonderful Approach to Corporate Finance
- Good basic overview of finance intersecting corp strategy
- Missed the mark! Poor coverage of contemporary issues...
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Financial Markets & Corporate Strategy
Mark Grinblatt , and
Sheridan Titman
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ASIN: 0072294337 |
Book Description
The authors began writing the First Edition of this textbook in early 1988. It took almost 10 years to complete this effort, because they did not want to write an ordinary textbook. Their goal was to write a book that would break new ground in both the understanding and explanation of finance and its practice. They wanted to write a book that would influence the way people think about, teach, and practice finance. A book that would elevate the level of discussion and analysis in the classroom, in the corporate boardroom, and in the conference rooms of Wall Street firms. They wanted a book that would sit on the shelves of financial executives as a useful reference manual, long after the executives had studied and received a degree. They were successful in their endeavor. The success of the first edition of Financial Markets and Corporate Strategy was very heartening. The market for this text has expanded every year, and it is well-known as the cutting edge textbook in corporate finance around the world. The book is used in a variety of courses, both for introductory courses and advanced electives. Some schools have even changed their curriculum to design it around this text. The authors have developed this Second Edition based on the comments of many reviewers and colleagues; producing what is a more reader-friendly book. The most consistent comment from users of the first edition was a request for a chapter on the key ingredients of valuation: accounting, cash flows, and basic discounting. This ultimately led to a new chapter in the text, Chapter 9, which is currently available in the "Sample Chapter" section of the book's website. In almost every chapter, examples are updated, vignettes changed, numbers modified, statements checked for currency and historical accuracy, and exercises and examples are either modified or added to. The goal of the Second Edition is to make the book ever more practical, pedagogically effective, and current.
Customer Reviews:
Unnecessarily Complex.......2006-08-28
Author devotes 2 pages to mathematically prove & philosophically justify that a manager should chose the highest NPV project before chosing the next highest NPV project. Such logic continues ad infinitum throughout the 800+ page text. Time for 3rd Ed.
A finance textbook full of errors and holes.......2005-05-07
I am a postgraduate student in finance and this book is on my reading list for corporate finance. I must say that I am not very pleased with this book. First, it seems to skip around from chapter to chapter with no real logical organizational structure. Second, it is full of typos and mistakes -- some that are quite dangerous for a proper understanding of the material. Third, it does not develop fully the statistically techniques in Chapter 4 that it builds on in later chapters. This is a major problem in my opinion. What saves this book from the lowest rating is that it does discuss empirical studies and journal articles, and it does not do an entirely awful job about the more qualitative subjects like adverse selection and capitalization policy.
For what it's worth, I received my undergraduate degree at Wharton and am now at the London School of Economics. Instead of this book, I recommend Brealey and Myer's Principles of Corporate Finance. This is what I used as an undergraduate and is what seems to be the de facto textbook in the top undergraduate and MBA programs.
N.
A Wonderful Approach to Corporate Finance.......2005-04-12
I will admit this book does not take the standard approach to learning corporate finance. The authors discuss a wide variety of common topics, ranging from market models, option valuation, capital structure concepts and decisions, to more specialized topics such as corporate governance and financial risk management.
What is unique about this book, though, is that the authors encourage students to think about problems more broadly than one often sees in introductory texts and courses. For example, the authors encourage the use of decision trees (i.e. binomial models) to value a wide range of assets, not just stocks. If one can value a stock option using a binomial tree, why not use the same framework to value a plot of undeveloped real estate, an untapped mine, or any other "real option" owned by a company?
Another reason this text is excellent is because the authors include a vast survey of recent financial and economic literature relevant for the financial decision-maker. Highly developed markets depend on the signaling of information between investors and management, creditors and debtors, customers and suppliers, and so forth; understanding the implications of these interactions and their subsequent effects is of primary importance to decision-makers.
For example, the "pecking order" theory of capital structure is one of the most well-known concepts in finance, but nonetheless often misunderstood (if you want proof of this, why did investors respond so enthusiastically to every IPO in the late 1990's?). Instead of glossing over an explanation of the theory, the book thorougly explains it and provides problems where the reader can actually work through a simplified model that really reinforces the concept.
While this book served as a good introduction to a wide scope of problems in finance, it was most useful because it helped me to apply economic tools not just to solve but to understand financial problems. The use of decision trees in the simplified, binomial model setting helped me to understand option/project valuation and risk-netural valuation, the linchpin of no-arbitrage pricing. It also has perhaps the most thorough, lucid explanation of Arbitrage Pricing Theory (APT) I've seen anywhere- for a practitioner trying to understand factor models, this chapter alone makes the book worth it.
I understand that this is a very difficult book and that the problems are beyond what one may expect in a MBA-level course. Nonetheless, finance is an increasingly competitive field whose employers are starting to demand more analytical skills and intiution from recent graduates. In response to the reviewer who said this text is not suitable for CFA preparation, I do agree with that sentiment. First, the CFA program is designed for self-study that any motivated and capable professional can handle, while Grinblatt/Titman is clearly appropriate for a rigorous MBA-level sequence in corporate finance. Second, the CFA exam emphasizes asset valuation and portfolio management, while this book stresses financial decision-making from a manager's standpoint.
While I normally don't like reviews that justify their opinions by offering credentials, I also work on Wall Street and I find the concepts taught in this book to be quite relevant in handling real-world problems.
Good basic overview of finance intersecting corp strategy.......2005-02-25
I bought this book as a recommended supplemental text for a course in Corporate Finance in the MBA program at the U of Michigan Business School. I am very glad to have this book on my shelf of financial books and have benefited from it more than once.
I can recommend it to you strongly by praising it for these reasons:
1) It puts practical flesh on the financial model bones you learned in your first course on finance. There are very good discussions of the basic and well-known fundamental theories and models, but the authors also share with us what tends to happen in the real world. And isn't that what each of us need to add to our theoretical thinking?
2) Each chapter has effective summarizing Key Concepts and Key Terms with plenty of problems to work through and a list of References and Additional Readings that enable the reader to dive deeper into the topic of the chapter just read.
3) The book is helpfully organized into six Parts that provide the framework for the discussion. Parts 1-3 are a review of "Financial Markets and Instruments", "Valuing Financial Assets", and "Valuing Real Assets". This foundation gives the student a good grounding in order to see how these principles are used in the work of managing the capital structure of a corporation. Parts 4-6 discuss the "Corporate Financial Structure", "Incentives, Information and Corporate Control", and "Risk Management". These last three sections are the real meat of the book and where a great deal of its value to the business student lies.
4) Each of the Parts has an effective and brief introduction that sets the tone for what is to be studied. Even better, at the end of each the six Parts there are two very helpful summary sections: "Practical Insights" and "Executive Perspective".
This is a specialized topic. But it is an important topic. This is a very good book that can help a serious student get grounded in some very important principals necessary to managing the financial issues facing every corporation. I recommend it.
Missed the mark! Poor coverage of contemporary issues..........2004-12-22
This text is just below par for MBA / CFA or professional use. The quality of research is very poor. I almost bought this book recently but changed my mind instead for Brigham's "Intermediate Financial Management".
Compared to other finance texts I've used before such Reilly's "Investment Analysis & Portfolio Mgt." or Chew's "New Corporate Finance", Grinblatt's text is way way behind and offers nothing new and of value to my research & professional everyday use....
DON'T BUY this lousy book!
Book Description
"Unquestionably the most comprehensive treatment available on the subject. I found this book unique in its capacity to benefit executives, planning staff, and students of strategy alike."
-- Robert L. Joss, Dean of the Graduate School of Business, Stanford University
Create successful strategies for today's dynamic business environment
It isn't your Dad's (or Mom's) marketplace any more. Business environments once seemed quite stable and simple. Today, every market can be described as dynamic, and you need to adapt your strategies in order to counter the threats and maximize your opportunities.
The Eighth Edition of Strategic Market Management is designed to give you the strategic management tools you need to meet the challenges created by the dynamic nature of markets. Using a variety of concepts and methods such as strategic questions, portfolio models, and scenario analysis, the book outlines the five competencies that spark successful, ongoing strategizing:
Strategic analysis--With an emphasis on external market analysis, this new edition illustrates a structured approach to understanding the customer, the competitor, and important trends that you can apply to your strategic decision making
Stimulating and managing innovation--Understand different types of innovation and deal with the organizational challenges involved in bringing innovations to market
Managing multiple businesses--Know how to allocate resources towards businesses of the future and away from businesses that lack growth potential
Creating advantage--Take a long-term perspective to develop truly sustainable competitive advantages (SCAs)
Developing growth strategies--Gain the skills to energize, leverage, globalize the business, or create new businesses
Significantly revised, with a wealth of new and updated material, Strategic Market Management, 8th Edition remains the most authoritative guide to creating business strategies that will be relevant and compelling to customers, sustainable even in face of competitive attack, and maximize the assets and competencies of your organization.
Customer Reviews:
Leveraging Secondary Brand Knowledge to Build Brand Equity.......2007-05-16
In my opinion the most clever chapter in the book discusses how brand equity can be built through secondary brand associations.
Strategic Market Management - 5th Ed - Aaker.......2004-02-19
The 5th edition is, in my view, disorganised, unnecessarily complicated and seems to have been hurriedly finished. This text book was required reading for my MBA (Warwick Business School)
Exceptional book!.......2003-07-22
This book was part of the required reading for my MBA program at UCI and so far it is the best strategic marketing text I have read. Prof. Aaker's writing style is both concise and eloquent, very well organized and easy to read. I will keep this book on my bookshelf for a long time, it is very "reusable" and goes way beyond the class room. A must-have for both corporate executives and enterpreneurs.
Simpe, Concise, Precise and Easy to Understand.......1999-07-29
I used this book when I took a strategic marketing class in my MBA program. The author of this book did an excellent job in explaining strategic marketing concepts in a simple but practical way. The main strength of this book is it is very well-organized and easy to follow. The author also used many real-world samples to explain and support marketing concepts presented in the text. I recommend that any business student who has to take business policy class use this book as his or her reference.
An excellent book for marketing strategy.......1999-07-23
I was first exposed to Aakers Strategic Market Management during a marketing strategy course at National University of Singapore. I really appriciated the disposition of the books. It is relatively thin, not many words are useless (which is uncommmon in the case of marketing text books).
Later, still a student, I got the opportunity to develop a marketing strategy for a smaller firm. During this time Aakers book was of the outmost value, being used for reference throughout the analysis. Highly recommendable.
Book Description
If you are looking to significantly upgrade your management practices to better meet the needs of today’s increasingly volatile, complex, competitive, and global markets, look no further. Best Practices in Planning and Performance Management Reporting, Second Edition provides you with an accessible framework to help any business unite its reporting and budgeting functions to achieve its strategic objectives.
Customer Reviews:
Excellant resource; well written.......2007-10-08
This is a very practical book that quickly gets to to best practices. I like the case study of how American Express eliminated budgets.
Best Practices to create value.......2007-07-23
Author David Axson provides practical best practices for the company interested in solving one its most crucial bottlenecks in creating value. It provides a clear roadmap for the "integration" of strategic planning, budgeting, forecasting and reporting. In most companies today these are fragmented or disparate processes that lack synchronization.
This book is an excellent reference guide with clear, concise examples. A real interesting read.
At last a reasonable definition for best practice.......2007-06-29
What Axson does is define what a best practice is. How it does not apply only to one company or industry. How anyone can adapt an existing one or, in fact, invent a new one for the benefit of other companies and industries.
Plenty of examples what companies do right and wrong and how to find the "low-hanging fruit" of common mistakes and right those mistakes using best practices.
How to shorten cycle time and implement decisions.......2006-11-15
According to David Axson, traditional planning and management reporting processes "are simply too slow, too detailed, and too disconnected for today's competitive world. Managers are seeking new decision-making processes and tools that enable them to shorten the cycle time to make and implement a decision." This book offers processes and tools to meet that need, what Axson characterizes as "the current "state of the art" practices, based on the benchmarks and client experiences of The Hackett Group of which Axson was a co-founder. As with so many other business books, this one responds to an important question, in fact to two:
What is the best level of performance to be achieved?
How is it to be accomplished?
Axson organizes his material with three Parts. First he explains why best practices can be "a vehicle for performance improvement," then describes the best practices for "each element of the planning and management reporting process - strategic planning, operational and financial planning, management reporting, and forecasting." Finally, in Part III, he provides insights into "the steps required to design a benchmark, build a best practices process, understand the critical success factors for implementation, and the importance of effective leadership. As I read Axson's book, I felt as if I were examining the contents of a "tool kit," with the book serving as an instructions manual.
Over recent years when retained by corporate clients to help them reduce cycle time while improving first-pass yield, I was frequently aware of the fact that the cycle time and first-pass yield of those initiatives were themselves "too slow, too detailed, and too disconnected for today's competitive world." I mention this because the same may be true of initiatives to identify and then implement best practices. Quite properly, Axson does not suggest which best practices to select but he offers invaluable advice as to how to ensure that their implementation is both effective and (key word) efficient.
He asserts that best practices must effect a measurable improvement of performance, be applicable across a broad spectrum of comparable organizations, be proven in practice, take full advantage of proven technologies, ensure an acceptable level of control and risk management, and get the skills and capabilities of the given organization in proper alignment. It is important to note that (a) his observations and recommendations are anchored in an abundance of real-world experiences and (b) are best viewed within a continuous and integrated process rather than as separate, autonomous initiatives.
On pages 19-20, Axson identifies the basic steps of best practice marketing: identify an opportunity for improvement, determine whether or not it justifies taking action, investigate the reasons for a "shortfall" in performance, identify the best practices which can be applied, and then focus on implementing the change(s) to achieve substantial improvement of the given organization's operations. To me, some of the most valuable material in this book is provided in Chapter 6, "Operational and Financial Planning: Translating Ideas into Action." He guides his reader through the step-by-step process.
In this context, I am reminded of what Peter Drucker once said in an article written for the Harvard Business Review in 1963: "There is surely nothing quite so useless as doing with great efficiency what should not be done at all." Hence the importance of determining, first, which "shortfall" in performance is in greatest need of reduction, if not elimination. However, when making that determination, beware of responding to symptoms rather than to root causes. It is often helpful to use the "fishboning" technique: When discussing with associates a specific question or problem, ask "Why?" and in response to the answer, ask "Why?" again and continue to do so in this manner to each of least five subsequent responses to it. This admittedly an irritating but frequently productive process.
Decision-makers in any organization (regardless of its size or nature) will benefit substantially from the information, insights, and suggestions which Axson provides in this volume. To repeat, he does not suggest which benchmarks to select but does correctly emphasize that benchmarks must meet four primary requirements. They must be objective, quantifiable, credible, and actionable. Implicit, presumably, is another requirement: that a benchmark is relevant. One final point: What is a best practice today can soon become the norm and then the "shortfall" in need of attention. In that event, Axson's book will have provided an excellent preparation to respond to it effectively.
illuminating insights.......2003-08-05
An entertaining, insightful book - I found it useful in describing how benchmarking can be used to good effect in practise - in real situations - from someone who has definitely been there and done it. Our organization can certainly use the advice here - big time - and save ourselves a bunch of consultancy fees into the bargain!
Book Description
Provides and integrated, action-oriented roadmap to all the control system tools and techniques that are needed to manage a business effectively.
New accounting techniques including profit wheel analysis, and Strategic profitability analysis. Provides the most comprehensive presentation of the Balances scorecard approach by one of its originators. A carefully integrated structure.
For managers and MBAs who are interested in learning more about Management Control Systems.
Customer Reviews:
Excellent Book, the best book I've ever read.......2007-02-12
The five stars rating is not enough. No need to say more words after all the previous reviews.
Excelent book.......2007-01-11
An excelent help for managing a business. Very practical, proven in real businesses and related with high level strategy
Absolutely Fantastic.......2004-03-02
WITHOUT QUESTION this book is the best practical business text I have ever read. Thank you Robert for unequivocally adding value - in a meaningful and tangible way that can be taken to the market and capitalised on. It's books like this that inspire me to invest (what would otherwise be leisure) time in learning & continuing my education.
The book is clear, concise, comprehensive & practical, and helped wrap together many general strategy concepts into an effective action based set of implementation tools. VERY, VERY HIGHLY RECOMMENDED.
Comprehensive Integration with Strategy, Easy to Implement.......2000-03-10
I rarely get excited about textbooks, but this particular treatment of strategy, balancing leading and lagging indicators with a view of past, present and future, was enlightening. This book should be a "must read" for any mid- or senior- level manager. It shows how to make your decisions more fact-based and less 'art'. With the coming of age of "management of knowledge" this is a great tool to use to improve business processes. Definitely worth every single penny spent - but especially if you are interested in learning tangible methods!
Book Description
A new perspective on risk management
Risk management has evolved to address the more strategic issue of optimization of return on risk. This has been accompanied by statistical, mathematical, and financial techniques which-when actively applied-can aid an institution in producing disproportionately high returns on risk. Adding Value Through Risk Management aims to describe these techniques, illustrate their application, and discuss their strategic value for financial institutions.
David Belmont is Director of Group Risk Control for Nexgen Financial Solutions Group (NFS).
Customer Reviews:
Very timely. Thoughtful presentation.......2005-05-03
This book is a gem - very timely and well-thought out. David Belmont obviously has a lot of experience in this area, but also has put in a lot of thought-leadership into this book. He traces the Basel II accord to its roots in M&M economics, and convincingly argues why bank risk management is a critical function. He then traces a thread from risk management to capital management and shows why and how banks can make use of Basel implementations to achieve a high degree of control and positioning of their operations.
The only knock on this book is that I found several typos and simple editing errors - it is clear that deadlines won over editorial quality. Hopefully the next edition will be cleared up in this regard - nevertheless I highly recommend this book.
Risk management as an asset, not a cost.......2004-05-01
This is a book that every bank board member should read. Sure, any board member worth his/her salt will be familiar with Basel II and risk measures such as VaR, but how many think of Basel II as a cost or imposition, and VaR as just another piece of information? Mr Belmont's easy to follow approach should allow readers to examine the way in which they can differentiate their own institution by using the investment in regulatory risk management to create, rather than just protect,shareholder value.
Thankfully, Mr Belmont strikes a good balance between theory and reality, both in his explanantion of market behaviour and in the presentation of his arguments. This is a book that the "mathematically challenged" like me can still enjoy and benfit from.
Timely and useful for bankers contemplating BIS 2.......2004-04-14
Even without the incentives provided by the upcoming Basel 2 guidelines, this book is timely and convincingly puts forth the proposition that active risk management is in itself a valuable component in the creation of shareholder value. Returns on investment in more sophisticated tools for risk quantification will be enhanced when the information is not only used for performance measurement, but also for such shareholder value-added activities such as capital allocation and balance sheet structuring.
I recommend this book for all practitioners of risk management.
Practical Application.......2004-03-22
Belmont has done an exceptional job at communicating the importance and practical application of risk measures for today's business environment. The book offers the reader a thorough assessment of what banking executives face everyday and how best to manage these risk and regain the control necessary for any banking executive to grow its business without putting into jeopardy the best interest of its shareholders, which in no small measure is a testament to Belmont's clear understanding of the challenges faced by most executives and the demands they face in terms of managing near term performance goals with long term stability.
Essential Reading for Risk Managers Implementing BIS 2.......2004-03-17
Given the dual pressures banks face from regulators and investors to address the challenges of Basle 2 and create shareholder value, this book is highly relevant and timely. It provides practical, concise and real world guidance to any senior bank executive seeking to add value in his institution by optimizing the usage of economic capital. Economic capital based performance measures are clearly presented and illustrated with real life examples. Additionally, anyone implementing Basle 2 must ask how this can be done and what value it creates for the organization. This book provides the answers.
The book quickly gives a real world context the value of risk management information to bank CEOs, CFOs, institutional security analysts, and investors. It then goes on to demonstrate theoretically and practically how risk management information can be used to address key strategic decisions faced by senior bank management.
Any risk manager, CFO, or CEO in a financial institution should find this book valuable if they seek to create shareholder value in their institution. Similarly, anyone seeking to rise to the executive suite must understand the issues addressed in this well written book.
Book Description
Cost Management: A Strategic Emphasis, by Blocher/Stout/Cokins/Chen is the first cost accounting text to offer integrated coverage of strategic management topics in cost accounting. The text is written to help students understand more about management and the role of cost accounting in helping an organization succeed. This text aims to teach management concepts and methods, and to demonstrate how managers use cost management information to make better decisions and improve their organization’s competitiveness. In teaching these key management skills, the text takes on a strategic focus. It addresses issues such as: How does a firm compete? What type of cost management information is needed for a firm to succeed? How does the management accountant develop and present this information? This text helps students learn why, when, and how cost information is used to make effective decisions that lead a firm to success.
Customer Reviews:
Review Update.......2007-06-10
To All Readers of the Posted Comment regarding Cost Management: A Strategic Emphasis--the posted comment refers to the 2nd Edition of this text. The most recent edition, of which I am now a coauthor, is the 4th edition, which carries a 2008 copyright date. The latest edition of the text is materially different from the previous editions. Please keep these points in mind as you consider the latest edition of the text. Thank you.
David E. Stout
Youngstown State University
destout@ysu.edu
Good for managers bad for students.......2003-07-29
I bought this book to help me studying for my part 3 CMA exam.
The reason I removed the fifth star from my rating is:
First : It does not have enough questions, or questions are irrelevant to the ones you get in a CMA exam. Besides, there are no answers given to help you evaluate your self.
Second: Though it has a good website for student support ... some main chapters are still under construction!!
My Conclusion is that If you are a manager, you will find this book very helpful more than any other book but if you are a student you better use another text book like Horngren .
Book Description
Market-proven strategies to generate competitive advantage by identifying and always taking care of your best customers
The Seven Keys to Managing Strategic Accounts provides decision makers with a proactive program for profitably managing their largest, most critical customers--their strategic accounts. Drawing on the expertise of S4 Consulting, Inc., a leading-edge provider of strategic account consulting, and Miller Heiman, a global sales training leader serving many Fortune 500companies, this how-to book shows how many of today's market leaders have learned to focus on their most profitable customers, avoiding or overcoming common errors before they become relationship-crippling disasters.
Placing its total focus on the design and implementation of cost-effective strategic account management programs, this hands on book provides:
- A world-class competency model for strategic account managers
- Techniques for developing a program to manage and grow "co-destiny" relationships
- Examples and cases from Honeywell, 3M,and other leading corporations
Customer Reviews:
The Bible for Account Management.......2006-05-31
Over the last three years, we have been using "The Seven Keys..." as the bible to follow in our implementation process. Every person involved is required to read the book. It has become our organization's often-quoted bible for account management. A must read!
The Guide for Strategic Account Mangement.......2005-01-18
This is a very educational book that every company should read and buy into before attempting a SAM program. I enjoyed the real world exmaples even though they did sometimes leave me feeling a bit 'sold to'(and I usually like that!)
But the reason I've only given this book 4 stars is that it's written very much for the analytical reader, an MBA who absorbes information would love this book. But I am not one of those and would like to have seen a higher emotional content and some more human aspects.
This however should not stop you from buying this book. In fact if you are considering a Strategic Account Management program you MUST read this now.
Make sure you have a program that really worksý.......2003-09-16
In today's marketplace key account (relationship) management is imperative. With the ever changing/increasing demands placed on these accounts it is even more important to develop a focus and a strategic game plan behind them. This book is a must read and a must have on your bookshelf. It's laid out in a friendly manner (the seven keys) and is easy to read. Whether you currently have a strategic account management program in place, are looking at implementing a new program, or are looking how to fine-tune an existing one -- the 7 Keys to Managing Strategic Accounts will help you in the process. Make sure you have a program that really works!
Great Real-World Advice.......2003-06-12
As an MBA candidate who spends far too much time reading textbooks, I found Seven Keys a welcome change in my business reading. It's readable, well-organized, full of real-world examples, and it lets me quickly know how I can ready an organization for effective strategic account management. These authors clearly have busy people in mind. I read the chapters that were of particular interest and then I read the remainder. Time well-spent.
Jay Readey
MBA Candidate, Yale University School of Management
Common-Sense Guidance Just in Time!.......2003-05-08
We just launched what we thought was a
strategic account program for our largest
customers last year, but I just learned
from this book that it's actually a key
account program in disguise.
Now we can use the authors' common-sense
guidance to focus on the customers who
truly have strategic potential, align our
entire company behind the initiative instead
of just the sales force, and set up an
account manager development program that
really works. Great job!
David S. Feldmann
Product Manager, Legal & Business Products
The Bureau of National Affairs, Inc.
Average customer rating:
- Honest help for Act 6
- No information on synchronizing
- Act! is a program that is as good as you want it to be:
- CUT TO THE CHASE AND BUY THIS BOOK
- Take me by the hand and show me everything
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ACT! 6 for Dummies
Karen S. Fredricks
Manufacturer: For Dummies
ProductGroup: Book
Binding: Paperback
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How to do Everything with Act!
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ACT! 2006
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ACT! 6 Insider's Guide, Second Edition
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ACT! 2006 For Dummies (For Dummies (Computer/Tech))
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Managing Contacts with Act! 2006
ASIN: 0764526456 |
Book Description
- ACT! organizes customer information in one place, providing instant access to names, phone numbers, addresses, appointments, call histories, follow-up activities, and more
- Explores ACT!'s features, including a ready-to-use contact database with search capabilities; Internet links; mail, fax, and e-mail merge; synchronization with Palm OS handhelds; integration with Outlook and other popular products; report generation; and a customizable database
- Latest edition of this successful title shows business professionals how to use ACT!'s new e-mail features, new active libraries, and improved Internet services and Outlook integration
Customer Reviews:
Honest help for Act 6.......2007-01-12
This is a great reference with a lot of useful tips. It's not afriad to point out some of Act's shortcomings. This is really useful when you're trying to do something that should be easy and obvious (like look up some sales/opportunities and then run a report based on your look-up) and you can't figure out how to do it. The ACT manual is no help because it can't be done, so of course they don't have any instructions on how to do it.
Act for Dummies is honest about what Act can and cannot do and offers great work arounds, tips and shortcuts. The author's website is also a lot of help.
No information on synchronizing.......2005-06-02
While this book does explain how to manage contacts, there is absolutely no information on the most difficult part of Act!: How to synchronize. Do not buy this book if you are looking how share databases with other users. Although there is a chapter titled, "Sharing information with others", there is no mention of how to synchronize!
Act! is a program that is as good as you want it to be:.......2004-12-30
I've used Act! 6 as long as it has been out. Prior to that, I struggled through buggy earlier versions, going back ten years or so, or however long they've been out. For my use, contact management, I've looked at other programs and have not seen any program any better than Act!, but then again, I'm used to this program. If I had to do it all over again, I would still go with Act!, but I would read this Act! for Dummies book from cover to cover. For the first few years I only learned what I felt I had to learn. And, because of that my knowledge base was limited, which resulted in Act! having a limited value to me. I can tell you that most the people in our company that use Act! don't use it like they should. They don't recognize the program's power to make them more efficient and organized. Most people will continue to use their old methods of organization, i.e., hand written Day Timer methods, etc., will never actually use the appointment scheduling features, and then tell people that Act! simply isn't helping them much. Little do they know that Act! is the most powerful organizational program that they can buy, from my view, and all they need to do is learn it and use it. It took me time, but now I have six sales people under me, who travel. They all synchronize daily, so that I can schedule things for them to do, or they can flag notes for me to read, and we're always on top of our priorities. They can be in a motel in Lansing Michigan, and me in my office in Reno, Nevada, and we're all over our responsibilities as if we're in the same office. If something important slips through the crack, it's because someone isn't using their Act! program, or they aren't using it correctly. This program is like an incredibly powerful tool if put into the hands of someone who wants to succeed, while if put in the wrong hands it will not be used, it will be useless. The learning curve can take a very long time, as it did with me, simply because I didn't want to learn any more than I had to learn, to deal with my immediate needs. The power in this program can not be unleashed unless you do more than what I did, and take the time to learn it, and make sure you work it. Some of my sales people don't even open the program in the morning for hours. How can this program help these people? But, little by little, as they see how great this program can be, they are coming around. I recommend contacting an Act! consultant, and pay them a kings ransom if necessary, but learn this program faster than your competition can, simply by reading this book from cover to cover TWICE if you have to. And, every time you need to learn more, don't put it off, learn it now. Time is too valuable not to put this program to work for you. You can manager yourself, a crew of people, while also managing a powerful mass mail (or email) marketing program with this program if you are smart enough to learn this program as fast as you can. There is simply no other program with this kind of power that I've ever seen. I'm sold on this program again and again, as I find ways to take advantage of its horsepower. Managing a database of contacts couldn't be done at this level without Act! But, I don't give it five stars yet, until Act! decides to put on more traveling seminars, so I can send our sales people to them in our own town at least once a year. Act!, get working on that, will you? Then again, don't let my competition learn to use Act! In that respect, it's a secret weapon.
CUT TO THE CHASE AND BUY THIS BOOK.......2004-02-26
ACT6! for Dummies is not only extremely informative, it is fun and easy to read. It is a great starting place to learn the many aspects of the program and it is a great reference once you are using the program regularly. If you can figure out how to use this program to its fullest by using the book supplied by ACT, you are probably not in sales, you have a lot of extra time on your hands, and you love to watch paint dry. Unless you are selling real estate in South Florida and one of my competitors, buy ACT6! for Dummies and get yourself on track fast.
Take me by the hand and show me everything.......2004-02-22
I'm not a computer buff so I bought this book and was gratefully taken through an overview of the basics of Act! 6 and then the details. It not only showed how to use Act! 6, but also how to maximize the use of Act! 6.
The important thing about the book is that it is written for the reader (not in tech-speak), with a wonderful sense of humor. In fact, it's as if the author is right there with you as you go through and learn/use the program. After having used Act! 6 for a while, if I have more sophisticated needs, I look them up in the book and have the answer quickly and painlessly.
I hesitated buying Act! 6 for a while, but once I bought the program, I also bought this book. Now I am a confident and effective user.
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