The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and Speed
Average customer rating: 4.5 out of 5 stars
  • Very handy book
  • Used Books are Bargins!
  • A Good Compendium at a Bargain Price
  • Good Book!
  • Excellent Reference
The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and Speed
Michael L. George , John Maxey , David T. Rowlands , Michael George , David Rowlands , and Mark Price
Manufacturer: McGraw-Hill
ProductGroup: Book
Binding: Paperback

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ASIN: 0071441190

Book Description

Bestselling Lean Six Sigma author Michael George provides the first pocket guide for deployers of Lean Six Sigma

The Lean Six Sigma Pocket Toolbook blends Lean and Six Sigma tools and concepts, providing expert advice on how to determine which tool within a "family" is best for different purposes. Packed with detailed examples and step-bystep instructions, it's the ideal handy reference guide to help Green and Black Belts make the transition from the classroom to the field.

Customer Reviews:

4 out of 5 stars Very handy book.......2007-10-10

This is a very handy reference. I like to use it for quick references during projects etc. I also very much recommend the book Lean Six Sigma That Works: A Powerful Action Plan for Dramatically Improving Quality, Increasing Speed, And Reducing Waste.

5 out of 5 stars Used Books are Bargins!.......2007-09-15

This book came exactly as described, very little wear, just like new for a few dollars in price, terrific savings, used books are the only way to go. Great service, fast shipping, thanks you!

4 out of 5 stars A Good Compendium at a Bargain Price.......2007-08-24

We hand this out to each participant in my company's Six Sigma Green Belt Training.

4 out of 5 stars Good Book!.......2007-07-08

I own all of the Micheal George Lean Six Sigma books. THey are a part of the Villanova Univeristy curricullum. If you are a Kaizen facilitator or involved in projects this book is helpful with good pictures and guidance. Worth the money in my eyes..


5 out of 5 stars Excellent Reference.......2007-07-04

Have close to me and use often for different processes. In a short period of time is well dog eared.
The Black Belt Memory Jogger: A Pocket Guide for Six Sigma Success
Average customer rating: 4.5 out of 5 stars
  • Black Belt Memory Yogger
  • Handy and Useful, but pricey
The Black Belt Memory Jogger: A Pocket Guide for Six Sigma Success
Paul Sheehy , Daniel Navarro , Robert Silvers , Victoria Keyes , and Deb Dixon
Manufacturer: Goal/QPC
ProductGroup: Book
Binding: Spiral-bound

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  3. The Design for Six Sigma Memory Jogger: Tools and Methods for Robust Processes and Products The Design for Six Sigma Memory Jogger: Tools and Methods for Robust Processes and Products
  4. The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and Speed The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and Speed
  5. The Memory Jogger II The Memory Jogger II

ASIN: 1576810437

Customer Reviews:

4 out of 5 stars Black Belt Memory Yogger .......2007-03-09

The Black Belt Memory Yogger is a handy pocket guide for people involved with six sigma processes. I like the why use it and what does it do questions. Good quick review of basic statistics and tools.

5 out of 5 stars Handy and Useful, but pricey.......2003-02-21

This book is a concise reference for use by practitioners and those on the shop floor. I use it daily in our one square mile manufacturing complex.
Our people understand the tools with help of the illustrations. The how to use the tools is clear. Sure some may be overwhelmed by the statistical detail; however, the graphs are useful in showing folks what we as a team are working towards.
At only 265 pages, this spiral book is pricey, but that's expected from the millionaires of the Six Sigma Academy. ASQ's entries into this segment pale in comparison. Overall, I use it in any public course offering I teach. Keep it simple!
Quality Management (5th Edition)
Average customer rating: 4 out of 5 stars
  • I will refer back to this text book often
Quality Management (5th Edition)
David L. Goetsch , and Stanley B. Davis
Manufacturer: Prentice Hall
ProductGroup: Book
Binding: Hardcover

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ASIN: 0131189298

Book Description

This direct, straightforward book provides material that focuses on making the theories and principles of total quality practical and useful in a real-world setting. Up-to-date and comprehensive, it covers all of the elements of total quality, including several that receive little or no attention in other total quality books, enabling readers to understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. Covering all topics necessary to total quality management, this book includes: global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management. An excellent handbook for quality managers, directors of quality control, and vice-presidents of quality management.

Customer Reviews:

4 out of 5 stars I will refer back to this text book often.......2007-05-15

This has turned out to be a great text book. I am sure I will refer back to it often. Initially, I was a little intimidated by the size of the book and small print. However, it is easy to read. The summaries at the end of each chapter are very helpful.
All I Need to Know About Manufacturing I Learned in Joe's Garage: World Class Manufacturing Made Simple
Average customer rating: 4 out of 5 stars
  • Falls short of being World Class
  • Heere we go again...
  • Best Primer on Lean Manufacturing
  • Keep It Simple Stupid
  • Useful book
All I Need to Know About Manufacturing I Learned in Joe's Garage: World Class Manufacturing Made Simple
William B. Miller
Manufacturer: Bayrock Press
ProductGroup: Book
Binding: Paperback

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ASIN: 0963043935

Product Description

ALL I NEED TO KNOW ABOUT MANUFACTURING I LEARNED IN JOE S GARAGE explains basic principles of customer focused, high quality, low cost, on-time business management. This international bestseller is endorsed by reviewers from Business Week and other publications, and by numerous business and educational leaders.

ALL I NEED TO KNOW ABOUT MANUFACTURING I LEARNED IN JOE S GARAGE is used by thousands of companies, large and small throughout the world, to improve profitability, performance, and employee satisfaction. The book uses a lighthearted short story that explains in easily understandable terms the concepts and techniques of 21st-century business management. It illustrates clearly how to forge a strategy for the future that will lead to outstanding personal and professional achievement.

...JOE'S GARAGE is a classic teaching fable valuable in all business functions. It is essential reading for anybody who wishes to understand how to succeed in today s environment of increasingly tough global competition. An annotated reading list and comprehensive glossary are provided.

Countless business leaders, educators, and publications agree that ...JOE's GARAGE is simply the best, and most cost-effective, roadmap for attainment of world class results.

Customer Reviews:

3 out of 5 stars Falls short of being World Class.......2007-10-21

This is a book that is being passed around work. A very simplistic book an introductory look at 2 different ways of looking at and doing a manufacturing process. I don't know if I would recomend this book except if you wanted a quick and fast look at the two different ways. The major draw back is that it doesn't look at the problem areas of the other way. Basically the "American" way and the "Japanese" way of manufacturing.

I guess I expected more after reading all the glowing reviews in the front of the book. It is an ok book but not great.

2 out of 5 stars Heere we go again..........2007-01-14

Another book fawning all over Toyota and the Japanese as being the absolute masters of production. No one but them can possibly produce anything properly. Oh, wait, did this book mention that it was AMERICANS who showed the Japanese modern production methods immediately after WWII? By golly, they left out that little detail.. you probably don't hear that too much, but look it up if you don't believe me. For all of the 1950's and most of the 1960's, "Made in Japan" was not a good thing to see on a product. Only in the past 30 years have they gotten good. I won't deny that American companies have gotten sloppy, and they need a cold hard slap to wake them up. But, I think that some of these books go a little overboard heaping praise on Japanese methods.

5 out of 5 stars Best Primer on Lean Manufacturing.......2007-01-14

This easy to read book outlines all the concepts of lean manufacturing in an entertaining and understandable manner. I make it required reading for all my Manufacturing Engineers, Department Managers and Supervisors.

5 out of 5 stars Keep It Simple Stupid.......2007-01-12

Many books on lean manufacturing today try to over complicate things by adding in a lot of jargon and so called smarts. This book doesn't do that, and the the beauty is the reader really gets to the heart and soul of lean manufacturing with being bogged down by some academic trying to tell you how smart he is about it.

Joe's gets all the major points of the Toyota manufcaturing, and the way it puts in context makes it clear and easy to understand.

5 out of 5 stars Useful book.......2007-01-05

This is a really simple, easy to read book for people who want to know things about manufacturing.
The Memory Jogger II
Average customer rating: 5 out of 5 stars
  • Vital tool for consulting
  • Quick Reference
  • Memory Jogger II customer review
  • Tools for excellence
  • The guide for all
The Memory Jogger II
Michael Brassard
Manufacturer: G O A L/Q P C
ProductGroup: Book
Binding: Spiral-bound

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ASIN: 1879364441

Book Description

The Memory Jogger II is an easy-to-use pocket guide that describes tools to help you make continuous improvements in an organization. The tools help people at all levels participate in identifying and solving problems; eliminating rework; streamlining processes; improving cross-functional communication; decreasing costs; and measuring results. The guide supports organization-wide consistency and participation in creating organizational breakthroughs and improvements. It measures 3.5" x 5.5".

Customer Reviews:

5 out of 5 stars Vital tool for consulting.......2007-07-04

The day after I bought it my boss asked me to build a priority matrix. I didn't bat an eyelash. I went back to my desk and 15 minutes later I emailed him a priority matrix for our project. He had a meeting in the conference room 15 minutes later with the director and partner. They were so impressed with my work. Thanks Memory Jogger II.

5 out of 5 stars Quick Reference.......2007-05-14

The book provided quick tips for facilitation and team building. I like the format which allows for using the book without ruining the pages.

5 out of 5 stars Memory Jogger II customer review.......2007-03-08

I had to get this for an MBA class I am currently taking. It provides summaries and examples of common business tools in a small package. It's a great reference guide. I didn't do a lot of searching, but for the little searching I did, Amazon had the lowest price.

5 out of 5 stars Tools for excellence.......2006-06-30

This book is set up for anyone to have many tools for them to use at anytime. It has flowcharting, public speaking, many diagrams, and several team based exercises to help become better. In the front of the book it has a tool selector, and it takes some of the guess work out of tool selection.This is just one of many great books this company offers. Our copmany uses several of these in our professional training with our clients. This is a really good book for those looking for continuous improvement. The Memory Jogger Plus is an excellent book also and has many great tools and other goodies.

5 out of 5 stars The guide for all.......2002-09-09

I first used this as a high school student then later at university doing engineering. It's so worn it's due for replacement. Handy size, useful tools, practical. Worth every cent.
Design for Six Sigma : A Roadmap for Product Development
Average customer rating: 5 out of 5 stars
  • Worth the buy!
  • A book serves all your needs
  • Full of information and errors
  • A matchless guide
  • Application Oriented
Design for Six Sigma : A Roadmap for Product Development
Kai Yang , and Basem S. EI-Haik
Manufacturer: McGraw-Hill Professional
ProductGroup: Book
Binding: Hardcover

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ASIN: 0071412085

Book Description

Here's the book that clearly and logically answers the complex question quality managers and product developers face almost every day: WHICH PRODUCT DEVELOPMENT TOOLS SHOULD I USE AND WHEN?

This much-needed, well-written roadmap for robust, efficient product development features:
* All the coverage needed to implement six sigma in any manufacturing concern
* A complete review of both traditional and contemporary design methods
* Systems discussed include: DOE (Design Of Experiment), Taguchi Method, QFD (Quality Function Deployment), Axiomatic Design, and TRIZ (Theory for Inventive Problem-Solving)
* Practical examples to highlight important elements of each system
* A unique multi-systems approach to designing products, incorporating the traditional and contemporary methods discussed, detailing how and when to use them
* Valuable assistance when preparing for certification exams

Customer Reviews:

5 out of 5 stars Worth the buy!.......2004-04-02

I have not found such a comprehensive book for design of six sigma. I started using this book for advanced experimental design and taguchi methods, but ended understanding the complete roadmap for design of six sigma. The systems approach allows an enthusiast reader to start anywhere, without having to spend time refering back to earlier chapters. The relatively newer trends as TRIZ and axiomatic design have also been nicely dealt with.
Overall, this is a very nice and easy read book, with excellent and well defined examples. A must for everyone who wants a quick refresher on the design principles of six sigma.

5 out of 5 stars A book serves all your needs.......2004-04-02

This is an outstanding DFSS book for production development. It contains integrated information and some of which you could hardly find anywhere else, thus with one book in hand, you have all the tools to get to your destination. This is also a easy to read book providing the reader with a solid understanding- Concepts are clearly defined, real world examples/ case studies are fully described and the chapters are well organized. It can serve as a textbook for students/beginners and also can serve as a handbook for experienced engineers.
The title says it all- this is a roadmap for you to find the way correctly and easily. I am reading the book right now, and the book is really beneficial to me.

3 out of 5 stars Full of information and errors.......2004-03-30

This is a book with a lot of information. Each chapter can be used as a starting point for a specific six sigma technique. However, this is the worst edited book I have ever read. You can hardly find one page without errors/typos.

5 out of 5 stars A matchless guide.......2003-08-03

While the concept of six-sigma is a very popular one, it is not often that one can find such a comprehensive yet clearly-written volume devoted to the most important topics of six-sigma. A book that contains so much information and not just hot air is especially hard to find. Yang and El-Haik have successfully written one of the most impressive and useful reads I have ever encountered within this field. Especially intriguing and novel concept of TRIZ. A very worthwhile book, in any case.

5 out of 5 stars Application Oriented.......2003-07-01

In recent times, there has been a lot of talk and hype about DFSS with very little substance thus far--until this one! I found the book an easy read, application oriented and a relatively prescritive approach to apply DFSS for products, processes and/or services. The sections on TRIZ and Axiomatic Design expose the opportunities largely untapped in the design world today. A must read book for organizations serious about Six Sigma--whether they are focused on delivering worldclass products and services to their customers or designing processes to run world class business operations--a thumbs up all the way!!
Six Sigma for Dummies
Average customer rating: 4.5 out of 5 stars
  • Even if you are not Dummy in 6 Sigma read this book
  • Six Sigma for Dummies
  • Good Perspective Broadener, Light on details
  • A very enlightening book.
  • Good primer...
Six Sigma for Dummies
Craig Gygi , Neil DeCarlo , and Bruce Williams
Manufacturer: For Dummies
ProductGroup: Book
Binding: Paperback

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Accessories:
  1. Six Sigma Workbook For Dummies (For Dummies (Business & Personal Finance)) Six Sigma Workbook For Dummies (For Dummies (Business & Personal Finance))

ASIN: 0764567985

Book Description

The world’s largest and most profitable companies – including the likes of GE, Bank of America, Honeywell, DuPont, Samsung, Starwood Hotels, Bechtel, and Motorola – have used Six Sigma to achieve breathtaking improvements in business performance, in everything from products to processes to complex systems and even in work environments. Over the past decade, over $100 billion in bottom-line performance has been achieved through corporate Six Sigma programs.  Yet, despite its astounding effectiveness, few outside of the community of Six Sigma practitioners know what Six Sigma is all about.

With this book, Six Sigma is revealed to everyone.  You might be in a company that’s already implemented Six Sigma, or your organization may be considering it.  You may be a student who wants to learn how it works, or you might be a seasoned business professional who needs to get up to speed. In any case, Six Sigma For Dummies is the most straightforward, non-intimidating guide on the market. This simple, friendly book makes Six Sigma make sense.

With a compelling foreword by Dr. Stephen R. Covey, the internationally recognized leadership authority and bestselling author of The Seven Habits of Highly Effective People and The 8 th Habit, and an afterword by Roxanne O’Brasky, President of the International Society of Six Sigma, Six Sigma For Dummies is the most complete and objective book in the market today.

Unlike most other works that are either graduate-level statistics treatises or thinly-veiled autobiographical success stories, Six Sigma For Dummies teaches the reader all the foundation principles, methods, and tools of this magnificent problem-solving system. 

Intended to help readers understand Six Sigma and how they can use it to improve their performance, this no-nonsense guide explains:

Six Sigma For Dummies will become everyone’s No. 1 resource for discovering and mastering the world’s most famous and powerful improvement tool.  Stephen Covey is spot-on when he says, “Six Sigma For Dummies is a book to be read by everyone”.

Download Description

The world's largest and most profitable companies; including the likes of GE, Bank of America, Honeywell, DuPont, Samsung, Starwood Hotels, Bechtel, and Motorola have used Six Sigma to achieve breathtaking improvements in business performance, in everything from products to processes to complex systems and even in work environments. Over the past decade, over $100 billion in bottom-line performance has been achieved through corporate Six Sigma programs. Yet, despite its astounding effectiveness, few outside of the community of Six Sigma practitioners know what Six Sigma is all about. With this book, Six Sigma is revealed to everyone. You might be in a company that's already implemented Six Sigma, or your organization may be considering it. You may be a student who wants to learn how it works, or you might be a seasoned business professional who needs to get up to speed. In any case, Six Sigma For Dummies is the most straightforward, non-intimidating guide on the market. This simple, friendly book makes Six Sigma make sense.

Customer Reviews:

5 out of 5 stars Even if you are not Dummy in 6 Sigma read this book.......2007-07-09

Very often we even don't notice how many Sigma and Statistic terms are in our everyday language, especially when we completed several Sigma projects for laste several years. Have you ever experienced that your team members ('greenies' especially) or senior managers, to whom you present your results, can hardly understand what you are speaking about? In case yes, this book is the key. Read it and make things simple for the end-user of the project. Read it and train your team. Read it and refresh your experience.

4 out of 5 stars Six Sigma for Dummies.......2007-06-27

I think it is a great book. The subject is very complicated, but the writer tries to break it down into little pieces.

4 out of 5 stars Good Perspective Broadener, Light on details.......2007-06-27

I purchased this book to get my toes wet after hearing about six sigma design for a long time. It's typical of the 4Dum stuff in format, self deprecating humor, and all that. I liked their intros to 'T' and 'F' statistics, and basic design of experiments, which I'd never had formal training in. After reading it, I had some idea of what they were good for and why you'd want to know that stuff. I was disappointed, if not surprised, that these sections had little depth past giving you a taste. Hey, it's a 4D book that you paid a little over 10 bucks for. What did you expect?

There are some issues with typos and formatting, especially in that some formulas are clearly missing, mis-formatted, or wrong (square root signs crossing over comma separators and such.

That said, I spent a few hours reading the book and felt like I knew a lot more about 6-sigma terms and ideas, enough to start looking for deeper books on the subject. For what it is, I thought it was good quick bang for the buck in learning about the area.

5 out of 5 stars A very enlightening book........2007-02-16

Six Sigma is a very complicated process. This book is written in simple language, thus helping the reader understand it and enjoy it.

5 out of 5 stars Good primer..........2007-01-24

This book is good for people asking "what is this six sigma thingy and could it be useful for work?" Gives the basics without going into any detail about how to implement for a given business. A decent read to start with in the Six Sigma world, however further book reading and real training would be required to get a grasp of Six Sigma overall.
The Improvement Guide: A Practical Approach to Enhancing Organizational Performance (JOSSEY-BASS BUSINESS & MANAGEMENT SERIES)
Average customer rating: 4.5 out of 5 stars
  • Simple on the Other Side of Complex
  • Very helpful. One omission distresses me.
  • I just read the Philippy review...
  • Shallow and Pedantic
  • The Improvement Guide
The Improvement Guide: A Practical Approach to Enhancing Organizational Performance (JOSSEY-BASS BUSINESS & MANAGEMENT SERIES)
Gerald J. Langley , Kevin M. Nolan , Clifford L. Norman , Lloyd P. Provost , and Thomas W. Nolan
Manufacturer: Jossey-Bass
ProductGroup: Book
Binding: Hardcover

GeneralGeneral | Business & Investing | Subjects | Books
ManagementManagement | Management & Leadership | Business & Investing | Subjects | Books
MotivationalMotivational | Management & Leadership | Business & Investing | Subjects | Books
Quality ControlQuality Control | Management & Leadership | Business & Investing | Subjects | Books
Total Quality ManagementTotal Quality Management | Management & Leadership | Business & Investing | Subjects | Books
Organizational ChangeOrganizational Change | Organizational Behavior | Business & Investing | Subjects | Books
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ASIN: 0787902578

Book Description

Improve quality and productivity in most any organization

Based on W. Edwards Deming's model, this guide offers an integrated approach to testing and improvement?one that is designed to deliver quick and substantial results. Using simple stories to illustrate core ideas, the authors?all active consultants?introduce a new, flexible model for improving quality and productivity in diverse settings. They draw from research conducted in a variety of areas?manufacturing, government, and schools?to present a practical tool kit of ideas, examples, and applications. What's more, they've included a Resource Guide to Change Concepts so even beginners can utilize the tested techniques of some of the world's most experienced practitioners.

Customer Reviews:

5 out of 5 stars Simple on the Other Side of Complex.......2007-10-23

The authors have done a tremendous job of codifying a great amount of knowledge into an elegant model for improvement. It can be used with equal success to improve your golf game or guide your global business transformation. Rife with examples and method. A must for every improvement bookshelf.

also read Superperformance

4 out of 5 stars Very helpful. One omission distresses me........2007-06-09

Clear, practical, and empowering. The authors are ambivalent on whether or not they will keep the focus on business operations; from the start they're keen to promote to a fully generic application, but the examples veer to and away from the business world, finally settling there a bit awkwardly.

The Change Concepts index near the end is a great idea, but the scope is confused along the lines I've already cited, and you might feel stuck in the QC department by the time you get through it. That's a bit of a shame, because one wonders if the challenges so elegantly met by the improvement model couldn't be cast in a more universal mode. (One also realizes one doesn't have the time to pursue this thought to fruition.) More pertinently, I'm trying to learn business process engineering, and it's easy to see a list dedicated to that discipline would be different. So despite the book's opening claims to a generic application, I felt stranded in one small tributary of the mighty River Improvement.

Nonetheless, I feel enabled by the book to succeed in my company where others have failed. It's so easy now to see how attempted improvements went wrong, through poor planning or inappropriate opening scope or simply through a failure to acknowledge real benefits when they happened. These pitfalls can be avoided, and the book shows how.

Now, I will mention an important omission. In my workplace I have to test and pilot and implement changes that are complex because a single change has no effect -- rather, two or more changes must be made at the same time, because they are mutually contingent. Management is not sure about A, nor about B. I would like to test A and get a decision, and I would like to treat B as a separate decision path. But they depend on each other, so things aren't so simple. (This is a point where Darwin's theory of cumulative biological mutation fails, if you care to know.) A mechanic troubleshooting your car's ignition system could give you concrete examples, but unfortunately, I couldn't find any in this book. My sense of empowerment has suffered correspondingly.

5 out of 5 stars I just read the Philippy review..........2007-05-16

...and feel compelled to write in response. I must say it is hard to believe that Mr. Philippy and I are looking at the same book. I wrote an extensive review of this book already some time ago (it is listed below) and still feel the same way, even stronger. The Improvement Guide has continued to be, for me and my students/clients/mentees the "here's how" of Dr. W. Edwards Deming's philosophy. I am at a loss to find any hint of self-promotion of the authors in the book, save what one could reasonably infer about the competency and knowledge of the authors given the wealth of useful, in depth examples it contains. These could only come from deep knowledge of the theory and extensive successful experience in its practice. This book is as devoid of self-aggrandizement as any I have ever read.

I take considerable comfort from the fact that given the principles exemplified by the book, it is unlikely that the authors will over-react and over-adjust their professional aims in response to a single review, and will instead continue the fine work that has been done in this volume. My only question is, will there be a second edition? I would love to see it. In tenor and tone, I for one hope that it is exactly like this one....

David Wayne
[...]

2 out of 5 stars Shallow and Pedantic.......2007-01-22

I should qualify this review by stating that I am not an expert on the subject of improvement. This book will not make you or even guide you to expertise. The only shining concept within the book, PDSA, is a great format for structuring improvement within a company, but could have been summed up successfully in 20 pages or less. BOOKS SHOULD NOT SPEND A SIGNIFICANT PORTION OF THEIR VOLUME ADVERTISING THEMSELVES!

5 out of 5 stars The Improvement Guide.......2006-03-11

A very clear update of performance improvement process for business. Can be used as an introduction to the concept for newly trained staff and an everyday reference for those working on real projects.
The Management and Control of Quality
Average customer rating: 4.5 out of 5 stars
  • In a world of diminishing quality, THIS BOOK SHINES!
  • Like off the shelf new
  • It is really a Quality book
  • I highly recommend this textbook
  • Very comprehensive book!
The Management and Control of Quality
James R. Evans , and William M. Lindsay
Manufacturer: South-Western College Pub
ProductGroup: Book
Binding: Hardcover

GeneralGeneral | Business & Investing | Subjects | Books
Production & OperationsProduction & Operations | Management & Leadership | Business & Investing | Subjects | Books
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Total Quality ManagementTotal Quality Management | Management & Leadership | Business & Investing | Subjects | Books
Production, Operation & ManagementProduction, Operation & Management | Industrial, Manufacturing & Operational Systems | Engineering | Professional & Technical | Subjects | Books
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ASIN: 0324202237

Book Description

The market leader in quality management, this text is built on the strength and experience of the author team. Experience as examiners for the Malcolm Baldrige Award, allow both Evans and Lindsay to integrate the framework and essential content of the Malcolm Baldrige National Quality Award criteria throughout the text. This edition continues to provide a managerially oriented, integrated view with a blend of pertinent technical topics. It contains revised, integrated, and more comprehensive coverage of Six Sigma philosophy, concepts, and techniques. New chapters on Principles of Six Sigma and Design for Six Sigma are included. The new edition also has coverage of most of the Body of Knowledge (BOK) required for ASQ certification as a Certified Quality Manager.

Customer Reviews:

5 out of 5 stars In a world of diminishing quality, THIS BOOK SHINES!.......2007-08-25

Long, verbose, time consuming and WORTH EVERY BIT OF IT!

Was an assigned text for an upper level university Management course. Excellent choice. The content made sense, was well written/easy to read, and continually built on earlier chapters.

It's still on my shelf as a reference I refer to often in my business. Wouldn't be without it!

5 out of 5 stars Like off the shelf new.......2006-03-18

Came quickly with the software package included.
Saved over $20 from school bookstore website!

5 out of 5 stars It is really a Quality book.......2005-09-30

It is straightforward book. Each chapter has some case study, which is real application of Quality management. I would strongly recommend for students as well as managers to read this book. It has different point of views from various Philosophers like Dr. Deming, Dr. Juran, Crosby and other well-known persons.

5 out of 5 stars I highly recommend this textbook .......2005-07-27

I used an older edition of this book in preparing for the ASQ Certified Quality Manager Exam. It is a great reference.

3 out of 5 stars Very comprehensive book!.......2004-02-23

This is a required book in Keller Graduate School of Management for GM588 (Managing Quality). It is an exceptionally comprehensive title.
Quality: A Corporate Force, Managing for Excellence
Average customer rating: Not rated
    Quality: A Corporate Force, Managing for Excellence
    C. Harold Aikens
    Manufacturer: Prentice Hall
    ProductGroup: Book
    Binding: Hardcover

    GeneralGeneral | Business & Investing | Subjects | Books
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    ASIN: 0131197576

    Book Description

    Companies cannot simply decide that they want to "do quality" and be successful with their implementations. Quality cannot be an objective by itself - rather it is a consequence of the organization doing a lot of things properly. Quality will follow because quality principles form the cornerstone of management practice. Readers who understand this message will have a deeper insight into what ingredients are essential for corporate success. "Quality: A Corporate Force" instructs the reader how to manage in order to ensure that the right kinds of behaviors are taking place. Open systems and capability models./Focus on real-world management issues and applications./Coverage of process analysis problem-solving and creative tools./Coverage of statistical tools and measurement processes./Learning objectives and key outcomes./Callout of key terms and key ideas./Coverage of the human element and the human resource system./Coverage of senior management issues. This book covers topics of interest to all levels of an organization - from the formulation of strategy to the formation of Six Sigma project teams.

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