Book Description
ANSWERS YOU NEED FROM EXPERTS YOU TRUST
How many times have you bought the latest and greatest management book and let it collect dust on your shelf? Management fads come and go, but leaders across the globe know that when they need substance, they'll find it in Successful Manager's Handbook.
Fully updated and revised, this 7th edition continues the PDI tradition of providing smart, practical ideas and suggestions that you can use immediately on the job.
Never simplistic, always relevant, Successful Manager's Handbook is the ideal resource for you, your employees and the people you coach.
"A one-stop shop…a wonderful resource for improving performance." — D. Bradford Neary Director, Executive & Leadership Development Medtronic, Inc.
"No manager's toolkit should be without it…indispensable." — Greg Schaefer Manager, Curriculum Development Learning & Development Rockwell Collins
"Successful Manager's Handbook answers the perennial question, 'Now that I know what my strengths and development needs are, exactly what can I do about it?' This simple, action- and behavior-oriented tool helps everyone prepare specific, meaningful development plans." — Coleman Peterson President & CEO, Hollis Enterprises Retired EVP-People Wal-Mart Stores, Inc.
"My team and I count on the processes and suggestions in PDI's Successful Manager's Handbook to help us focus the business and deliver on long-term strategies. The processes and suggestions also challenge me personally to become a more effective leader in our organization." — Andrew F. Nelson Vice President, HP & Executive Director HealthPartners Resource Foundation
Customer Reviews:
successful manager's review.......2006-07-16
i gave this book 3 stars because of the size. although, it is very helpful in many ways, i feel that the writers of this book could have condensed a bit more. other than the size i feel some of the page space was wasted on repetition. that is basically it.
Good Reference manual, not textbook.......2006-03-28
First of all, as the name indicates, this book is a handbook. Merriam Webster defines a handbook as "a concise reference book; manual"
For a manual, I have to give this book high marks - it covers a whole gamut of topics / competencies - enough to assist those who consciously want to improve their professional and leadership skills. The language is easy to understand. The only prerequisite is to be in a work-place for a few years so as to appreciate each competency.
Pros:
(1) Compendium of competencies. Most likely, nothing has been missed!
(2) A person who is keen on gaining skill in a particular competency such as "Manage Change" or "Establish Trust" can quickly gather insights into what behaviors and skills he/she must practice or develop.
(3) Easy to understand.
Cons:
(1) No pictures or maps or schematics shown.
(2) No case studies or examples presented.
(3) Not concise. For example, there are 28 chapters in the seventh edition (2004). At a high level, one should be able to identify less than ten key competencies, with each having additional sub-topics. For example, it is easier on the reader to have one chapter on "Foster open Communication" with sub sections of "Write effectively", "Listen attentively", "speak with Impact", etc. rather than have a chapter each. A person solely relying on this book will have difficulty summarizing key leadership qualities. (Imagine organizing 28 chapters in the mind!).
(4) Systematic methodology for skill development not presented.
All this makes for dry reading. But then, if you look upon this book as a reference manual and not as a textbook, you might develop some compassion for the authors!
Here is how I used this book:
(1) Start a personal development plan (consult web, books or leader).
(2) Understand the competencies required for your profession.
(3) Self-assess on the competencies, assigning a skill level of "Development," "Working," or "Advanced".
(4) Have a competent leader who knows you (e.g. your manager) assess your skills. Compare notes.
(5) Pick the top 2-3 competencies where improvement is needed.
(6) Refer to those chapters in this book which correspond to these identified competencies.
(7) Summarize these chapters in your own words as you develop insights.
(8) Periodically look up summary and use these techniques during your waking hours - home or work - until they are internalized.
(9) Repeat this exercise once in 2-3 years.
In summary, this book is a good reference manual for improving one's professional skills, but should not be used as a text book.
Outstanding Reference Tool.......2006-03-03
Reviewed by William E. Cooper for Reader Views (3/06)
This book is an outstanding reference tool for supervisors, managers, and executives. As a long time manager who dealt with organizational issues, growth, personnel matters, finance, and political influences, and one who teaches undergraduate and graduate school courses in management and leadership, I have experienced most of these issues. The author has done a remarkable job in the detail and accuracy of the work. The work is clear and understandable and organized in such as way as to allow easy access to information. To find such a compendium of information in one book instead of many is an additional benefit. Content is also ratified by the collective skills sets the authors bring.
I highly recommend this book as a desk reference for anyone in a leadership or management role, and highly recommend it for anyone aspiring to the job. The comprehensive nature of the material in the book provides the foundation for new managers. In addition, the reference material leads readers to many other sources, reducing the need for Internet surfing trying to find information, or visiting the local library. As a graduate school faculty member I would also state for the record that this would be a great textbook. The book is written by practitioners who bring a wealth of knowledge and experience to the table. This book is a must read. Well done to all the authors - you have provided a book any manager, supervisor, or teacher should have.
Successful Managers Handbook.......2006-02-27
This book is an outstanding reference tool for supervisors, managers, and executives. As a long time manager and one who teaches undergraduate and graduate school courses in management and leadership, I have experienced most of these issues. The author has done a remarkable job in the detail and accuracy of the work. I highly recommend this book as a desk reference for anyone in a leadership or management role, and highly recommend it for anyone aspiring to the job. I would also state for the record that this would be a great textbook. This is a must read. Well done.
Excellent content, very dry style.......2006-01-20
The content of the book is excellent. The authors have created a compendium of the knowledge and behaviors needed for a manager to be successful. One would be hard-pressed to find this much of content in one volume, at the price this book is sold at.
The bad news is that all of the content is in endless streams of paragraphs or bullet points. The total absence of a change in pace (no anecdotes, case studies, sidebars, pictures) makes this a very dry read. The book could be significantly enlivened by the addition of more diagrams that visually illustrate the principles being described.
To make the best use of this material, learn to Mind Map (see Buzan's The Mind Mapping book). As you read through the material, distill the content into mind maps. Continually refer to those mind maps as you practice the behaviors suggested by the authors.
In summary, the content is first-rate, the presentation is lacking.
Product Description
Brand new book, autographed by author.
Customer Reviews:
Everything you need to know about the subject!.......2007-09-26
This one book has it all! The author hasn't left any segment of Six Sigma uncovered. The index is detailed, making it easy to find a particular thing in the book. The language is easy to follow.
Wow Book.......2007-09-07
This book is worth the price. A good guide indeed, covering theoretical perspective and making practical sense as well. A must for those new and enthusiastic readers of Six-Sigma.
My Six Sigma Handbook Review.......2007-09-01
The Six Sigma Handbook was a required reading as part of the Black Belt Certification I am taking. I have read the entire handbook. I found some chapters easier to read than others. There are other books, on Six Sigma, that may easier for the novice to read. This book is a great desk-top reference for anyone who is in the manufacturing line of business because most of the examples are focused in that direction. The book does contain some transactional examples from service companies that are helpful.
Review.......2007-07-17
The book is very good on stats and very comprehensive. However for a book this size, would like to have seen a bit more on problem solving tools
Book used as part of a Black Belt Program.......2007-05-14
I am reading the book as part of a SixSigma Black Belt program, currently at page 327. Reading as I am for comprehension, I find that there is a information in just about every line of the book. Pyzdek demonstrates his experience in the field of improvement, as all dimensions are thoroughly addressed. As an experienced engineering manager, I do not see too many stones unturned.
Book Description
This updated best-selling, comprehensive resource book provides everything you need to create high performing teams. In addition, book purchasers will be able to download electronic versions of forms and templates found in the book for use within their organization! The third edition provides information on the context teams need to be successful. Organizations using teams to improve efficiency and better serve customers will find information on how to start quality initiatives such as Six Sigma or Lean. New information on different types of teams, and new tools and strategies for leading change are covered as well. Several new tools have been added to help teams work well together: affinity diagrams, prioritization matrixes, effort/impact grids, new planning tools, and additional information on effective presentations. The Team Handbook Third Edition contains a brief description of the Six Sigma improvement method DMAIC, and highlights the methods and strategies that are useful in Lean. Also included is a new strategy for using designed experiments to identify and control sources of process variation. The book includes tools and techniques that go beyond the basics such as creativity tools, force-field analysis, and information to help leaders manage project pipelines.
Customer Reviews:
Moderately useful book used in my MBA course!.......2007-01-16
Moderately useful book used in my MBA course!
Of Limited Use to Defense Industry.......2006-09-12
While this book contains a great deal of useful information on team dynamics and tools, it does not cover the Integrated Process and Product Development (IPPD) framwork which is the basis of co-located Integrated Product Teams (IPTs). Due to this omission, its applicability to the defense industry is very limited.
Dog-earred, highlighted, and still going strong!.......2006-08-27
Like all good improvement tools, this guide for teams has evolved over the years. I began with the original, moved to Edition Two and now have Edition Three. Along with THE LEADER'S HANDBOOK, the TEAM HANDBOOK is probably the most useful and used book I own. Whether you are leading a project team, facilitating your own workgroup, or just want to be a better team member yourself, THIS is the tool you need. Every chapter is jammed pack with helpful tips, traps to avoid, notes and templates to help you be successful. Invest in this book, invest in YOURSELF!
Cal Poly student review, Brian Leininger.......2006-06-03
This book was well written and easy to understand. It gave a lot of information that would be useful for anyone attempting to use teams for projects.
Cal Poly student review Ben Wallace.......2006-06-01
This book was very informative, it covered a wide range of useful information for anyone attempting to improve upon a process. It is well written and easy to understand
Book Description
The world’s #1 fixed income book, now with 21 all-new chapters
The Handbook of Fixed Income Securities occupies the top spot as the most authoritative, widely read reference in the global fixed income marketplace. First published in 1983, this comprehensive survey of current knowledge features contributions from leading academics and practitioners and has carved out a niche that cannot and will not be equaled by any other single sourcebook.
Now, the thoroughly revised and updated seventh edition gives finance professionals the facts and formulas they need to compete in today’s transformed marketplace. It places increased emphasis on applications, electronic trading, and global portfolio management, and features new chapters on topics including:
- Eurobonds
- Emerging market debt
- Credit risk modeling
- Synthetics
- CDOs
- Transition management
- And many more
Customer Reviews:
Very useful reference.......2007-08-31
Good reference for bond math and a great thing to have on any debt capital markets desk.. I use it very frequently.. its a classic ..
So far so good.......2007-08-03
Great purchase. The authors do a superb job of describing topics in basic terms then escalate to the nitty gritty number crunching behind the concepts. I recommend for anyone needing a complete guide to FI securities.
good overall reference.......2007-04-19
very good as a reference and general overview; if you want more detail and in-depth analysis you should look for something else but there's lots of specific lieterature out there so this still makes a good starting point
the default reference.......2007-01-06
this is the de facto desk reference for fi securities. it is thorough and well presented. if you are working with fi, you probably have it, if not, you should. also highly recommend the fixed income mathematics text as well.
nice overview of a wide range of topics.......2006-04-16
i give 4.5 stars.
many reviewers comment that this book lacks depth, but hey, it just tries to give a general overview on a variety of fixed income securities, that's what it is, and this book does reasonably well on this purpose. it never means to contain everything on every fixed income securities.
the only thing i am concerned is that the page numbers listed on the index sometimes do not match.
Book Description
This comprehensive and massive 600 page new book will show you step-by-step how to set up, operate, and manage a financially successful foodservice operation. The author has left no stone unturned in explaining the risky business of running a restaurant. Operators in the non-commercial segment as well as caterers, and really anyone in the food service industry will find this book very useful.
The books nineteen chapters cover the entire process of a restaurant start-up and ongoing management in an easy to understand way, pointing out methods to increase your chances of success, and showing how to avoid the many common mistakes that can doom a start-up. The new companion CD rom contains all the forms demonstrated in the book for easy use in a PDF format.
While providing detailed instruction and examples, the author leads you through finding a location that will bring success, learn how to draw up a winning business plan, how to buy and (sell ) a restaurant, franchising, basic cost control systems, profitable menu planning, sample restaurant floor plans & diagrams, successful kitchen management, equipment layout and planning, food safety & HACCP, successful beverage management, learn how to set up computer systems to save time and money, learn how to hire & keep a qualified professional staff, brand new IRS tip reporting requirements, managing and training employees, generate high profile public relations and publicity, learn low cost internal marketing ideas, low and no cost ways to satisfy customers and build sales, learn how to keep bringing customers back, accounting & bookkeeping procedures, auditing, successful budgeting and profit planning development, as well as thousands of great tips and useful guidelines.
The extensive resource Guide details over 7,000 suppliers to the industry, this directory could be a separate book on its own. This Restaurant Managers Handbook covers everything that many companies pay consultants thousands of dollars for.
This book is also ideal for professionals in the hospitality field as well as newcomers who may be looking for answers to cost containment and training issues. There are literally hundreds of innovative ways demonstrated to streamline your restaurant business. Learn new ways to make the kitchen, bars, dining room, and front office run smoother and increase performance. Shut down waste, reduce costs, and increase profits. In addition operators will appreciate this valuable resource and reference in their daily activities and as a source of ready-to-use forms, web sites, operating and cost cutting ideas, and mathematical formulas that can be easily applied to their operations. Highly recommended!
Customer Reviews:
solid handbook.......2007-07-19
this is a solid, almost academic, handbook. it's points you toward the things you need to figure out but you'll still need to get additional information on your local regulations. personnaly, it discouraged me from opening a buisness at this time.
Outstanding book!.......2007-03-15
This book is very detailed and to the point. It covers all areas of the restaurant business. Then menu planning section is great. It gives so much foresight.
2004 Writers Notes Book Award Winner.......2005-05-18
The Restaurant Manager's Handbook is a no-nonsense, coverall manual for the food establishment industry. It's the essence of a successful handbook-no jokes, parables, and preachy lectures, just the facts. If you delve into the heal-thy index for fault, you'll abruptly bump into a page number for an answer, and if you're currently running a restaurant and afraid to appear inadequate, you can load the handy CD-ROM and pretend you're checking your e-mail while figur-ing out the monthly audit procedures or why the beer is flat. I'm not kidding. The next time your favorite kitchen runs short of the daily special or closes down for a lack of permit, serve them a copy of this great reference book.
Superb!!.......2003-10-01
The books nineteen chapters cover the entire process of a restaurant start-up and ongoing management.The companion CD rom which contains all the forms is worth the modest price of the book alone. I would highly recomend this book to anyone in the industry now or who wants to get started with sound financial planning. Also the extensive resource guide in the back of the book is superb - we will use this book often.
A solid, no-nonsense, all-encompassing curriculum.......2003-05-16
Now in a completely revised and thoroughly updated third edition, The Restaurant Manager's Handbook: How To Set Up, Operate And Manage A Financially Successful Food Service Operation by Douglas Robert Brown is a solid, no-nonsense, all-encompassing curriculum to teaching oneself the basics of the restaurant business. An exhaustive compendium of step-by-step instructions, advice, checklists, legal issues, as well as encompassing an extensive listing of state restaurant associations (and so much more!) fill the pages of this "must-have" reference for anyone with a serious and dedicated interest in the dynamics of food service oriented small business ownership. A companion CD-ROM with printable versions of all the handy and useful sample forms is included.
Book Description
Over 30,000 online investors daily flock to pristine.com, the top-rated Website run by day trading legends Oliver Velez and Greg Capra, for up-to-the-minute strategies and market commentaries. In Tools and Tactics for the Master Day Trader, Velez and Capra revisit and completely update over 100 of their daily commentaries from the past four years, with new material explaining what worked, what didn't, and why.
This no-nonsense, easy read, meant to be referenced by traders every trading day, covers everything from potent trading strategies to intuitive insights on psychology and discipline. Proving once again that the best teacher is experience, Tools and Tactics for the Master Day Trader will help any trader log on with the technical skills, market knowledge, and confidence they need to capture more winning trades, and reap new profits.
Customer Reviews:
THE best book on trading I have ever read........2007-09-09
I had to get this book after reading such a mix of reviews. I was really curious how it would turn out since reviewers were either raving about it or trashing it.
After reading the 1st half of this book I was shocked to say the least. The first half of this book is worth more than all of the books I have read on trading combined. If someone trashes this book then they are either very new to trading and don't understand the points being made in this book(which I can understand because you have to get some experience under your belt to really appreciate what is being said in this book) or they are looking for a quick strategy they can read in 5 minutes and start making money. For one thing, that's never going to happen anyway.
The trading strategies in this book are very basic, so for newbies that part of the book has some good info. I was hoping for a little more advanced analysis of trading techniques, but I really didn't need that anyway. The knowledge and wisdom in the first half of this book is going to take my trading to moon.
For the newbies who didn't like this book, get a couple years experience under your belts then go back to this book and re-read the 1st half. I guarantee you, you will want to come back here and write a positive review.
Interesting book with lack in details by very self-confident authors.......2007-06-09
When I started reading the book by Oliver Velez and Greg Capra: "Tools and Tactics for the Master Day Trader", I thought it was one of the better books on day trading. It starts out with the importance of discipline, and the lessons to be learnt from losses. It also outlines the concept that you don't buy from the market, but there is always another person on the other side of the trade that has exactly the opposite market expectation as you.
Then come four chapters with lists of rules: 7 deadly sins, 12 trading laws of success, 15 things every trader should know, and 10 lessons for the master trader. Altogether 44 rules, which don't seem to be in any systematic order. It looks like the authors were brainstorming to come up with as many rules as they could think of, and then divided them up among the four chapters. Some rules contradict one another, some important rules are next to irrelevant ones etc. Also the "Seed of Wisdom" does not help to sum up the rules because it often is not related to the part that it is supposed to summarize.
In Chapter 10 and 11 the authors talk about tools and start out by explaining things as basic as a candle stick or support and resistance. Then they dedicate two chapters to Order Systems and Level II data, and it takes until page 293 when they finally talk about trading techniques.
After having talked redundantly about general things for three quarters of the book, the authors give their ideas of entry, stop and exit techniques. What I missed most in this part is the lack of exact trading rules. Everything is expressed vaguely (e.g. p.219 "you can also opt to keep the break-even stop. This is a matter of choice." or p.322 "Sell at least half your stock if and when the stock breaks below the 5-minute low. ... These are just guidelines. We don't want to be stupid. ... Many traders will be best served selling the whole lot at this point."). This is exactly the vagueness you can't afford as a day trader. I was also disappointed that there was so little variety in the trade setups (just three entry techniques).
So my hope was high that in chapter 17 "How to put it all together" there would finally be concrete entry and exit descriptions. Instead, the authors just describe common chart formations like any other book on technical analysis (and do a worse job, too).
Throughout the book I noted an arrogant tone (p. 317: "Let's assume a master trader, let's call him Mr. Velez."). The authors speak about master traders, as if they were some kind of rock stars. No matter, how successful you are, if you quit being humble, the market can easily take everything away from you.
I am giving the book three stars because it does cover important topics for day traders like discipline, and learning from your mistakes. If you want to read a more effective book, however, I recommend the one by John F. Carter "Mastering the Trade".
Seeds of Wisdom !.......2007-05-18
Tools and Tactics for the Master DayTrader: Battle-Tested Techniques for Day, Swing, and Position Traders.
Velez and Capra give me the impression they have traded before and are not just book writer's. You can learn a few pointer's from this book whether you are just learning or have been trading a while. It covers Candlesticks,Moving Averages, Fibs, Volume and drawing a few trendlines on the charts intraday and daily charts.
It does not go into some of the mathematical lagging stock indicators that some trader's think it might be the "Holy Grail". Those lagging indicators act like delayed instrument gages on your dashboard. Sorry, there is no Holy Grail on WallStreet predicting the future for you... better look elsewhere like yourself. The only "Holy Grail" you will ever find trading stocks is yourself there is no quick fixes to learn to trade stocks it all takes lots of time and practice.
Its to look and observe what a chart's history or footprints tell you with some seeds of wisdom.
I see so many negative reviews here about this books. I am starting to wonder whether those reader's have ever traded stocks or are just rookie trader's learning from their mistakes the first 2 years.
I have traded full-time for years and I can tell you they must be all rookie trader's hoping that a book might have all the answer's for them and their future. It would help them if they read this book a few times until it really sinks in their minds.
This book is a concise,no nonsense approach and covers everything traders need to win consistently.
As a prior reviewer mentioned which I agree...
"The key buy setup, alone is worth many times the price of the book."
Nothing new.......2007-04-18
nothing new, nothing exciting. Everything can be found in books that are half the price. Save your money.
FIVE STARS!!!.......2007-02-27
I would definitely give this book five stars. I really learned alot from it. If you gave it a bad review you either need to go back and read the book again or just skimmed through the book.
and to the person who sid that he "Heard" that they don't actually trade they are wrong and I thought everyone knew not always to believe what they hear. But hey, some people just believe things more easily than others.
and you can't even RATE this book one star because YOU HAVEN'T ACTUALLY READ IT!!!
You skimmed through the book and rate it one star??? WOW. that's all I have to say: wow. I'm not even going to say anything else. and people don't listen to all of those bad revievs out there. It really was a great book and is worth the money. (and so is his newer book)
and to the person who said: "This book TOTALLY rocked. I read it alot because it was so awesome"
YOU TOTTALY ROCK TOO! LOL!
Book Description
The completely revised and updated "bible"of new product development: The PDMA Handbook of New Product Development, Second Edition.
The PDMA Handbook of New Product Development, Second Edition provides a comprehensive, updated picture of what you as a manager need to know for effective new product development. The book's concise, map-like detail acts as a compass, offering practical information pertaining to every stage of the product development process -- from idea generation to launch to the end of the life cycle.
Whether you're a novice or an expert, this edition is ideal as it provides both fundamentals and reliable information on advanced and emerging concepts such as accelerated product development, new product development globalization and benchmarking, and Web-based concept development.
Customer Reviews:
Second Edition.......2007-04-11
This is the "Bible" for NPD professionals. An excellent addition to the guides by Cooper and Crawford.
PDMA - Handbook for new product development.......2007-01-12
Haven't read from cover to cover, but proving to be an excellent reference. Good examples from industry reinforce key messages. Haven't learnt anything groundbreakingly new, but it has been a good confirmation or fine-tuning reference when needed.
Product Marketing Professionals - BUY THIS BOOK!.......2002-03-14
The PDMA Handbook is one of those rare and valuable books that characterizes a "body of knowledge" for a professional discipline. It was produced by the preeminent industry organization for New Product Development (NPD) professionals, the PDMA .... This text describes current, best practices in NPD and includes contributions from knowledge leaders in academia, consulting, and industry practice. If you are a CEO, COO, CTO, Marketing Manager, Product Manager, Product Planner, Engineering Manager, Project Manager, Program Manager, or any other professional involved in new product development (especially for technically complex products like hardware and software) you really need this book.
Product Managers (should) perform the nitty, gritty, roll-your-sleeves-up: opportunity analysis, business case formulation, and requirements management for new products. Research shows that judicious performance of this critical pre-work is a key determinant in the ultimate market success of new products and is usually performed inadequately. Unfortunately, most professionals in such roles have had no formal training beyond an MBA (sometimes). The PDMA Handbook provides a comprehensive treatment of virtually all the subject areas new product development (business) managers need to understand to drive the success of their endeavors. Want to know the key success factors for new products, understand value proposition, differentiation, features vs. benefits, uniqueness, sustainable competitive advantage, the fuzzy front end, pipeline management, how to plan a new product launch, manage a product portfolio, and more? This is the book you need. The PDMA Handbook is the Gray's Anatomy of product management. Buy it and READ it at least twice.
This book should have been read when it was published!.......2001-08-19
This book seem to be written by persons who really know what NPD (or NPI) really is. All those described mistakes possible to be done is made by me during last five years...this is a good book.
The area of NPD is large. Luckily people in PDMA have come to the right conclution: it is not possible for one person to handle the whole area throughly. Every chapter in this book is written by expert on his/her own area. Unfortunately the maximum size of one book restricts the possible space per one writer to include only the most vital parts into this book.
To whom I can recommend this book? --- To anyone who will to increase his/her own scope of NPD and especially to a person who already have gained some experience on this field and is able to compare his/her own experiece to this book.
Wonderful!.......2000-02-02
I purchased the PDMA Handbook on the strength of a review and have been very glad I did so. After quoting a few passage to my staff they began to borrow it, and now the Handbook has made the rounds of the office. It is worn and dog-eared, and quoted from on a daily basis.
The message of "treating each other with respect and dignity" by author Holahan et al has really struck a chord around here. Many of us believe she must be staunch Christian, one who lives her faith on a daily basis.
The PDMA Handbook has provided guidance in mapping out strategies for new services we hope to bring to market as well as the way our organization is managed. It has changed the way we do business and the way we percieve the world.
Book Description
WAKE UP AND SMELL THE SUCCESS!
You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time.
The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's “most admired” companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the “partners”-and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to
- Reach out to entire communities
- Listen to individual workers and consumers
- Seize growth opportunities in every market
- Custom-design a truly satisfying experience that benefits everyone involved
Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today.
For anyone who wants to learn from the best-and be the best-The Starbucks Experience is a rich, heady brew of unforgettable user-friendly ideas.
Customer Reviews:
"We are in the people business selling coffee.".......2007-10-22
In 1971, an idea formulated in Seattle, Washington to create European-styled coffee-houses has blossomed into a cultural (and ever increasingly) global phenomenon. Starbucks Coffee is one of our most respected and successful companies. Stores are found in thirty-seven countries, and five new stores open every day. Starbucks has thirty-five million customer visits per week, along with eighteen visits a month per customer. According to Mr. Howard Schultz, Chairman of the Board, "We are not in the coffee business serving people, we are in the people business serving coffee."
Dr. Joseph Michelli, an organizational psychologist, founder of Lessons for Success, and talk show host in Colorado, has written a book that concisely analyzes the unique customer and employee/partner-focus of Starbucks Corporation. He observed that there were two levels at Starbucks that distinguished them from other companies: 1) A very unique corporate culture, and 2) The values of that culture are passed down to their partners (employees are called "partners" at Starbucks).
Dr. Michelli has determined that five factors form the foundation to the success of Starbucks:
1. Make It Your Own: At Starbucks, partners are encouraged to welcome customers and learn their names.
2. Everything Matters: A consistent image and character are found in every store. "Retail is detail."
3. Surprised And Delighted: Partners go the extra mile to offer superior customer service.
4. Embrace Resistance: "When presented with negative feedback by a customer, recognize you may have an opportunity to actually strengthen that relationship."
5. Leave Your Mark: Environmental leadership, social responsibility, and health-care benefits for part-time partners.
During his eighteen months on this project, the author provided examples from Starbucks partners, managers, and customers. For me, two customer testimonies stood out:
One woman met her future husband at Starbucks. The staff from her local store attended the wedding, and donated coffee. When her husband died tragically a year later of cancer, the same staff members were at the funeral.
Another customer was having a bad day, and forgot her wallet when she went to pay for her coffee. The barista said, "Don't worry. You can pay me tomorrow."
Dr. Michelli does an excellent job to explain the secrets to the success of Starbucks, and how other companies can emulate their methods. He concisely summarizes key components, and provides significant quotes from a variety of sources. The next time that you visit your local Starbucks, you can impress one of the partners with the following: "Your busiest store is in Tokyo. You buy 4% of the world's coffee. Today, you opened five new stores."
All fluff no substance.......2007-10-05
This is a charming book and I've learned a lot about Starbucks by reading it. However, it was all fluff and no real substance and it came across as a PR piece for Starbucks.
If you're expecting a book that will give you some insight as to how to replicate the "Starbucks experience", you won't find that here. In truth, I read 1/2 to 3/4 of this book and gave up on it. After a while, it became tiresome to read anecdote after anecdote without any real substance behind it.
Highly Recommended Reading.......2007-10-03
Why has Starbuck's seen such phenomenal success and growth in a highly competitive niche? How have they becoming synonymous with coffee the way Kleenex is to tissue?
Michelli makes the case that it's partly consistent quality coffee, but much more so the whole "experience" consumers can expect at any Starbucks.
The author breaks down what makes up the Starbucks Experience into:
1) MAKE IT YOUR OWN
2) EVERYTHING MATTERS
3) SURPRISE AND DELIGHT
4) EMBRACE RESISTANCE
5) LEAVE YOUR MARK
He fills the book with stories that demonstrate the points made which makes it very readable. I did find the distinction between items 1-3 above a little vague and that many of the examples could easily have fit into one of the other categories he created.
I would be fascinated to hear more about how Starbuck's screens to get employees that give service well beyond the norm.
If your vocation involves any level of customer service this is for you and great to share with your friends, employees and business partners.
starbucks is special because it is personal.......2007-09-20
this book shows why starbucks is special. At first blush, it is so glowing in its praise that it seems like propaganda. But the sheer volume of anecdotes and the homely feel of many of them quickly sink in. One in particular sticks in my mind. A starbucks shop was hiring partners (employees) and decided to hire some local homeless people. The partners chipped in to buy them suitable clothes until they could earn enough to stand on their own. Now tell me, why can't other companies do this? good question.
Attention to Details.......2007-09-16
The Starbucks Experience provides an interesting insite as to keeping it simple and staying focused on details. From the fields to the customers, a total focus on details makes the Starbucks Experience a terrific guide on how to conduct business.
Average customer rating:
- Very fast, superve conditions
- Difficult to use, disorganized
- Thanks you
- new bk delivered within a week
- This is a review of only the CD - i.e., Excel model
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Valuation: Measuring and Managing the Value of Companies, Fourth Edition
McKinsey & Company Inc. ,
Tim Koller ,
Marc Goedhart , and
David Wessels
Manufacturer: Wiley
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ASIN: 0471702188 |
Book Description
Hailed by financial professionals worldwide as the single best guide of its kind, Valuation, Fourth Edition with CD-ROM combines is thoroughly revised and expanded to reflect business conditions in today’s volatile global economy. Valuation provides up-to-date insights and practical advice on how to create, manage, and measure an organization’s value. Along with all-new case studies that illustrate how valuation techniques and principles are applied in real-world situations, this comprehensive guide has been updated to reflect the events of the Internet bubble and its effect on stock markets, new developments in academic finance, changes in accounting rules (both U. S. and IFRS), and an enhanced global perspective. This package contains a solid framework that managers at all levels, investors, and students have come to trust.
Customer Reviews:
Very fast, superve conditions.......2007-06-08
I strickly recommend this shop: just 10 days to Barcelona and new!
Difficult to use, disorganized.......2007-04-12
I used this book for an MBA finance class but I am not keeping it as a reference. I felt it was convoluted and badly organized. It was difficult to look up subjects using the index when you wanted to just crack the book and find a formula or look for something specific. Since that's what I would do if I kept the book as a reference, the value for me is not there. I'm looking for a different book that is better organized and easier to understand for my reference book.
Thanks you.......2007-02-12
I got the book right away and it is still in perfect condition. I am absolutely satify with market order. Thanks you so much.
new bk delivered within a week.......2007-02-11
the shipping fee is free and i got the bk within a week. Most importantly, it's a new bk which price is nearly half of the original price in the bookstore!! awesome!
This is a review of only the CD - i.e., Excel model.......2006-03-28
Let me say that I like the McKinsey model and use it a lot to value certain companies. Overall, I found that the Results section of the model really helped me understand the detailed nuances of the McKinsey model, especially given that the book itself is sometimes vague.
I gave the CD product 4 stars, instead of 5 stars, because I felt that:
1) The PDF instructional manual on using the model is woefully inadequate.
2) There were a few serious errors in the model.
3) The model took the easy way out on a lot of difficult valuation items.
1. The PDF manual is woefully inadequate. Reading it, you think the model is self-explanatory, but it really isn't. You have to really study the numbers to understand what assumptions the model wants you to make. In this regard, the book is marginally helpful, the examples in the book is slightly more helpful. In many cases, I had to turn to other valuation texts to figure out a few things.
2. The model is for the most part, error-free. But I did catch two calculation errors that I will share, so that others can avoid the pain. First, in the Forecast Drivers tab, there is a data row called Capex. It looks back at the optional Capital Expenditure line as an off-balance sheet item in 'Historical Data.' This is inconsistent with the book's data driven approach and specification that CapEx = change in Net PPE + Depreciation. You may want to recorrect the Capex formula to specify this. Why the model asks us to manually specify the Capital Expenditures in Historical Data, I have no idea.
Another error I saw is in the Results tab. In the Ratios section, there is one called 'Enterprise value / EBITA'. If you look at the formula, it points to EBIT. You need to correct this by having it point to Reported EBITA.
3. I think the model takes the easy way out on a lot of the most difficult items. For example, the book advocates treatment of R&D as a capitalized asset, and yet the model excludes this entirely. The book advocates dealing with the market value of debt, but the model just incorporates the book value of debt. The model leaves as an entry item the value of the lease as a balance sheet item, when it you could easily just as well incorporate extensions to model this. This is the same for options, convertible debt, customer receivables, unutilized/discontinued assets, etc.
Basically, the book is aggressive in advocating a firm estimation of operational value, NOA value, and Debt/DE claims, but the model is much less ambitious.
This does not make the model useless. It's a great data-driven model. It just requires the user to build sophisticated extensions to deal with the most complicated parts. At the same time, this is no cheap model. They are probably making lots of money on it. I would have expected the folks at McKinsey to provide extensions to handle the most complicated aspects of valuation, in addition to the core items.
Book Description
Since the first edition of the Handbook of Alternative Assets was published, significant events—from the popping of the technology bubble and massive accounting scandals to recessions and bear markets—have shifted the financial landscape. These changes have provided author Mark J. P. Anson with an excellent opportunity to examine alternative assets during a different part of the economic cycle than previously observed in the first edition.
Fully revised and updated to reflect today's financial realities, the Handbook of Alternative Assets, Second Edition covers the five major classes of alternative assets—hedge funds, commodity and managed futures, private equity, credit derivatives, and corporate governance—and outlines the strategies you can use to efficiently incorporate these assets into any portfolio. Throughout the book, new chapters have been added, different data sources accessed, and new conclusions reached.
Designed as both an introduction to the world of alternative assets and as a reference for the active investor, the Handbook of Alternative Assets, Second Edition will help you match alternative assets with your various investment goals.
Customer Reviews:
Great Reference.......2007-09-01
Nice overview of alternative asset classes. One reference of many we use for research, cross-reference, marketing and new associate education.
Uneven.......2007-08-29
I have to agree with the woman from SC below -- this book is horribly edited. The typos are everywhere, and it is distracting. Authors' names are misspelled, equations are referred to inconsistently, odd commas cause a sentence to be read more than one way. It's really frequent -- you will notice it.
Also, some of the statements are questionable generalizations - e.g. p.100, Anson is quoting a hedge fund document:
Anson:
"Consider the following language from a hedge fund disclosure document.
'The fund's objective is to make investments in public securities that generate a long term return in excess of that generated by the overall US equity market...'
...[T]he manager identifies that it invests in the US public equity market."
In fact, the sentence quoted from the hedge fund document does not state what Anson says, only that the return should exceed the US market, long-run.
Here's another: "Hedge funds tend to have portfolios that are much more concentrated than their mutual fund brethren." p.33.
This may have been true in the 1990s, but circa 2007, this is very questionable.
There are also questionable statements made about portfolio theory: p.21 "Diversification, [comma? sic] is a way to minimize the risk of underperformance, but, at the same time, it minimizes the probability of outperformance."
In fact, diversification's benefit can be divorced from any benchmark, and the conclusion that a reader might be drawn from this (that concentrated managers will outperform more diversified ones with regularity, or are somehow more attractive) is an error. Concentrated managers will simply have higher variance. Diversification decreases the expected variance around the expected return -- it does not necessarily lower the expected return (if you diversify with higher returning investments, your expected return can go up while your expected variance can come down, even if the new investments are more volatile that the old), or the "probability of outperformance", which is not an output of portfolio theory.
A more accurate statement in this context would be that, "As your portfolio converges to the benchmark portfolio, your returns will converge to the benchmark return."
There are honestly other examples of sweeping generalizations that are questionable, or have exceptions that go unmentioned, but I suppose that Wiley wanted to get this thing out the door. It's a little bit of a disappointment that such a high profile author did this - he clearly has a ton of experience.
Here's one more: p. 102
"Generally, process risk is not a risk that investors wish to bear. Nor is it a risk for which they expect to be compensated. How would an investor go about pricing the process risk of a hedge fund manager? It can't be quantified, and it can't be calibrated. There is no way to tell whether an institutional investor is being properly compensated for this risk."
The second sentence here answers the fifth sentence? Since process risk is entirely diversifiable, the proper expected compensation (risk premium) for this risk is simply zero.
There are lots of these. It's just too broad, too sweeping in it's generalizations, which lead to more questions.
Good content, but horribly edited.......2007-07-18
I had to buy this for the CAIA exam. In reading it, I find on average one typo a page. I have found at least one chart misreferenced in the text. It is very distracting. Given that Mr. Anson is on the Curriculum Committee for the exam, it is not surprising that his text is on the list of required readings. Perhaps it is all that is out there. But Shame on Wiley for publishing it in the rough draft that it seems to be.
Clear overview of all 10 Hedge Fund Strategies.......2007-07-06
This book is part of the CAIA exam reading and well worth it. It clearly explains what are some of the strategies put to work by the Hedge Fund managers. Very clearly articulates the similarities and differences between all the 10 possible Hedge Fund strategies (ex: equity long/short, market neutral, convertable arbitrage)
This is the best book on Hedge Funds for someone looking for an overview of the industry.
Truely a Handbook.......2004-02-16
.
I used this book for my preparations towards CAIA Level 1 exam. And I am impressed. Mr. Anson is an authority and this is truely a great book for Alternative Investment aspirants.
If you want to have a very solid grasp of any of the following alternative investment approaches then this is the book you should turn to -
Hedge funds
Commodity and managed futures
Private equity (5 catagories)
....Venture Capital
....LBOs
....Mezzannine Financing
....Distressed Debt
....CrossOver/Interval/PIPE and PEPE funds
Credit derivatives
Corporate Governance
Mr. Anson helps you build strong fundamentals. Actually he clearly explains what constitutes Alternative Assets(Aha !!!) as against fundamental and/or capital assets and what is meant by alternative investment strategies.
This is followed by a rigorous analysis of the topics listed above in that order.
I particularly enjoyed his coverage of Hedge Funds. He explains each of the 10 Hedge Fund strategies in a systematic fashion. From a variety of angles including Market(S&P500), Risk, Regulatory, Due Diligence/Operational/Administrative perspective.
The coverage of Commodity Derivatives is also superb. Although confined to 4 chapters this coverage is sufficient to gain an intermediate level insight into the Commodities.
The coverage for Private Equity is less comprehensive(but good) compared to it's actual scope in real world. I particularly expected a more rigorous coverage for LBOs.
Although I did not touch credit derivatives and CorpGov I could tell you for sure that these topics must have been covered well.
As I read 19 out of 22 chapters.
To put it in a nutshell - This is a very good book for Hedge fund aspirants and prospective Alternative investment professionals.
For more info about CAIA please visit www.caia.org.
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- The 21st Century Agent
- The Appalachians: America's First and Last Frontier
- The Art of Crossing Cultures
- The Budget-Building Book for Nonprofits: A Step-by-Step Guide for Managers and Boards (Jossey-Bass Nonprofit & Public Management Series)
- The Complete Anne of Green Gables Boxed Set (Anne of Green Gables, Anne of Avonlea, Anne of the Island, Anne of Windy Poplars, Anne's House of Dreams, ... Rainbow Valley, Rilla of Ingleside)
- The Dead Sea Scrolls - Revised Edition: A New Translation
- The Economics of Natural Hazards, 2 Volume Set (International Library of Critical Writings in Economics)
- The Experience Economy: Work is Theater and Every Business a Stage
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- The Giving Tree
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