Book Description
"Lean" is a movement now going on among manufacturing businesses throughout the world because it leads to higher-quality products, greatly reduced manufacturing costs, and happier workers. This workbook is a supplement to the most popular book ever written on taking a company lean, called LEAN TRANSFORMATION: HOW TO CHANGE YOUR BUSINESS INTO A LEAN ENTERPRISE. It contains numerous full color photographs of fully lean operations and allows the reader to rate his or her factory and then plan the steps necessary to take the operation to the next level. The overall objective of the workbook is to help lean advocates and Six Sigma specialists accelerate their company's transformation into a fully lean enterprise. It is spiral bound to lay flat, and printed on sturdy, cover weight stock with the expectation it will receive daily use on the shop floor.
Book Description
This book focuses on planning and scheduling applications. Planning and scheduling are forms of decision-making that play an important role in most manufacturing and services industries. The planning and scheduling functions in a company typically use analytical techniques and heuristic methods to allocate its limited resources to the activities that have to be done.
The application areas considered in this book are divided into manufacturing applications and services applications. The book covers five areas in manufacturing: project scheduling, job shop scheduling, scheduling of flexible assembly systems, economic lot scheduling, and planning and scheduling in supply chains. It covers four areas in services: reservations and timetabling, tournament scheduling, planning and scheduling in transportation, and workforce scheduling. At the end of each chapter, a case study or a system implementation is described in detail. Numerous examples and exercises throughout the book illustrate the material presented. The fundamentals concerning the methodologies used in the application chapters are covered in the appendices.
The book comes with a CD-ROM that contains various sets of powerpoint slides. The CD also contains several planning and scheduling systems that have been developed in academia as well as generic optimization software that has been developed in industry.
This book is suitable for more advanced students in industrial engineering and operations research as well as graduate students in business.
Michael Pinedo is the Julius Schlesinger Professor of Operations Management in the Stern School of Business at New York University. His research interests lie in the theoretical and applied aspects of planning and scheduling. He has written numerous papers on the theory of deterministic and stochastic scheduling and has also consulted extensively in industry. He has been actively involved in the development of several large industrial planning and scheduling systems.
Book Description
Previously known as Fundamentals of Operations Management, Operations Management: Integrating Manufacturing and Services offers a broad and relatively non-quantitative overview of the field of operations management and provides a “big picture” perspective that should appeal to a variety of business majors—not just those students majoring in operations management. Reflecting the background of the authors, Operations Management: Integrating Manufacturing and Services has the strongest coverage of services of any introductory book on the market. The treatment of both manufacturing and services, as the new title suggests, is again more fully integrated than other competing textbooks.
Average customer rating:
- A Great Read for Today's Entrepreneur
- Timeless yet generally fresh, worth the re-read
- Mass Customization: A Paradigm of Paradox
- Repeated ideas, though good
- From mass customization to versioning...
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Markets of One: Creating Customer-Unique Value through Mass Customization
Manufacturer: Harvard Business School Press
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Similar Items:
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The Experience Economy: Work is Theater and Every Business a Stage
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Field Guide for the Experience Economy
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Build-to-Order & Mass Customization; The Ultimate Supply Chain Management and Lean Manufacturing Strategy for Low-Cost On-Demand Production without Forecasts or Inventory
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The Experience Is the Marketing--A Special Report
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Making Mass Customization Work
ASIN: 1578512387 |
Book Description
What does it mean "to dell?" This newly coined business verb means to mass-customize, making products only in response to actual demand. This allows a product to "go direct" to a customer, and it's what Dell Computer does instead of forcing mass-produced computers on its customers. And Dell's not alone.
As Editors Jim Gilmore and Joe Pine point out in their introduction to
Markets of One, mass customization is a trend that has caught on among consumer and business-to-business companies alike - think of Levi's jeans, Aramark's hospital services, Select Comfort mattresses, and Peapod or Streamline grocery delivery, to name a few. Companies customize their offerings to meet the unique needs of individual customers so that nearly everyone can obtain exactly what they want at a reasonable price. It's a paradigm shift away from the one-size-fits-all way managers have thought about markets over the past century- today, every individual customer is a market of one.
This collection of ten Harvard Business Review articles chronicles the evolution of business competition from mass markets to markets of one-in other words, from creating standardized value through mass production to creating customer-unique value through mass customization. The book examines many of the resulting changes in approach to strategy and operations-for example, moving from pushing products to fulfilling individual needs, from focusing solely on market share to measuring customer share, and from marketing to the masses to cultivating learning relationships with each customer.
Markets of One offers the best of the leading thinkers on the topic, exploring both the promise and pitfalls of mass customization. Practical applications are presented with examples of leading companies who successfully mass customize for markets of one. A Harvard Business Review Book
Customer Reviews:
A Great Read for Today's Entrepreneur.......2005-07-30
The dilemma: technology has created a scenario in which virtually infinite supply and variety are possible. When supply is infinite, opportunities for profit disappear. How then, can companies make money?
This book addresses this fundamental issue, and shows how companies can create and market viable business models in today's business environment. Internet entrepreneurs who feel like they have a great idea but are unsure of the specifics as to how it should be constructed will find this to be a very valuable book. You may not find all of it to be worthwhile, but the ideas you do grab will be immensely useful.
Timeless yet generally fresh, worth the re-read.......2002-06-11
Have read most of the authors in this volume, but still refer back to my yellow hi-liting and post-it tabs. Tempting to read only executive summaries, but these fail to capture the needed depth provided in the chapters. One of the better compilations I've come across in some time. Probably only thing that's missing is "how to." I suspect that requires more than just deep thinking, but a cross-disciplinary team.
Mass Customization: A Paradigm of Paradox.......2000-11-04
Gilmore and Pine co-authored The Experience Economy, a book I consider one of the most important business books written in recent years. In this volume, they anthologize ten essays which -- together -- answer questions such as these:
1. What is "the emerging theory of manufacturing"? (Peter Drucker)
2. How to market in "the age of diversity"? (Regis McKenna)
3. How to manage in "an age of modularity"?
4. Do you want to keep your customers forever? (Pine, Don Peppers, and Martha Rogers)
5. Is your company ready for one-to-one marketing? (Peppers, Rogers, and Bob Dorf)
6. What are the correlations between "breaking compromises" and "breakaway growth"? (George Stalk, Jr., David K. Pecault, and Benjamin Burnett)
7. What are the "four faces" of mass customization"? (Gilmore and Pine)
8. What is "versioning"? Why is it the smart way to sell information? (Carl Shapiro and Hal R. Varian)
9. How to make mass customization work? (Pine, Bart Victor, and Andrew C. Boynton)
10. What does "managing by wire" involve? (Stephan H. Haeckel and Richard L. Nolan)
At the conclusion of their book, the authors also provide immensely helpful "Executive Summaries" of key points made in each of the various essays, and, brief but informative comments about those who wrote them. If you are looking for the single best source of information and about mass customization, look no further.
Repeated ideas, though good.......2000-03-04
Good book but too much repeated from "Mass Customization"...the author's excellent preceding title.
From mass customization to versioning..........2000-03-01
This book is a winner! I've relied on mass customization strategies in my consulting practice for the past 5 years. These strategies allow consultants to win the speed-to-market wars while still providing high quality deliverables. Also, the chapter on "versioning" is a mind blower, and is definitely relevant to e-publishers everywhere. You can't go wrong with this contemporary business text.
Book Description
All aspects of shop management and the necessary business and customer service skills needed to make a repair operation successful are captured in this comprehensive new series. The key topics for successfully managing an automotive service facility - personnel management, business management, and sales and marketing - are thoroughly examined, with each individual book offering proven solutions for effectively tackling challenges faced by today's professional automotive service managers. The result is a framework from which technicians can learn to make consistent, high quality, and productive automotive service a part of every day shop operations. The series creatively combines both education and training to illustrate the importance of achieving operational excellence every time there is an opportunity to provide automotive service. This series is also a superb resource for those interested in Auto Service Management as their career path.
Book Description
This book provides a solid foundation in the fundamentals of different production and operations processes.
KEY TOPICS: Covers the full spectrum of manufacturing and service sector processes. Considers both materials and information flows, including order entry and order fulfillment. Discusses how various production and operations processes have changed over time. Appropriate for readers interested in Production and Operations Management, Operations Management, and Service Operations Management.
Customer Reviews:
Fine Case Studies to Supplement Your Studies in Operations.......2003-05-03
This is a book of case studies that we used as one of our textbooks in the core Operations Management course that I took as part of getting my MBA at the University of Michigan Business School. I found the book very useful and am glad that we used it. Our texts were this book, a coursepack of other case studies and readings, and Ravi Anupinidi's (et al) "Managing Business Process Flows".
This is a book of ten case studies along with case questions and supplementary mini cases. Like all books that are compilations of case studies, they are of somewhat limited value to those who are trying to learn the field. It is hard to know what you should be getting out of the case studies without the guidance of a skilled professor.
But these cases have good illustrations, helpful questions, and they offer a broad spectrum of business processes such as continuous flow, job shop, batch flow, combined, and so on. It includes service, retail, and project management. There is a lot here to think about and discuss. If you have some experience with Operations Management and you want some more reading and you understand the purpose of case studies, this can be a good book to read. But it is better as a textbook in a classroom setting with a skilled teacher as a guide.
If you are seeking a beginning text that will explain the field and guide you through the important principles involved in Operations Management, a book of case studies, which this book is, is not appropriate. Although, if you are reading such a text and want supplementary material with a practical bent to it in order to give you some food for thinking about the principles you are learning, this book would be a great source for such material.
Not clear.......2001-02-13
This book might be useful to explore some actual production process cases, but it doesn't feel like the author understood what he wrote about. The process descriptions are not clear.
Average customer rating:
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Six Sigma : SPC and TQM in Manufacturing and Services
Geoff Tennant
Manufacturer: Ashgate Publishing
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ASIN: 0566083744 |
Book Description
Probably the most respected operations text on the market. This is an introductory operations management text that does well in both the introductory undergraduate OM course as well as at the senior level and graduate levels. It can also be found in industrial engineering. Chase's reputation for modern coverage and currency is largely the reason it has gained its reputation as an upper level course.
Customer Reviews:
Good undergrad/MBA text........2001-05-19
If you're looking for a graduate textbook, Production & Operations Analysis by Nahmias is your essential text. I'm in a PhD program now, and I found Nahmias' book most helpful. But while I was in an MBA program, I used this POM book by Chase et al. I think the fact that it's on an eigth edition hurts it a little, since the services stuff (as opposed to manufacturing) looks like it's been thrown in as an afterthought, but at least it HAS services stuff, that's a good start - research is kinda hot in the area of services (such as my own research), so you can't expect the textbook to be complete in services topics until the research field matures.
It has an excellent discussion of supply-chain management, and is pretty comprehensive in all POM areas, at least in a qualitative way. The quantitative stuff is rather sporadic, which I think is a good thing - the undergrad/MBA student can learn POM issues without getting bogged down in quantitative details. If it is missing anything, it would be in revenue management (which has lately been incorporated into the supply chain) and risk analysis. Perhaps next edition...
Needs to cover supply chain mgt. and ERP more deeply.......2000-11-29
I am an MBA student and I used this book as the textbook for the course "Operations Management". The book is very good and helpful, very well written too. It also contains a CD-Rom with PowerPoint presentations for each chapter and some multimedia too. It covers all the basic concepts for Operations Mgt. in Manufacturing and it also tries to apply all this concepts in the service industry. Although, I would really like to see more coverage of the following subjects in the next edition:
Supply Chain Management, ERP, CRM, EBusiness, etc.....
Great coverage.......2000-04-27
Really well-written book with great coverage ... including SAP, service operations, strategy, etc.
The book is very well designed for a course on production/ o.......1999-07-17
My name is Muhammad Salim Khan. I am a Professor at the University here in Pakistan and have been using this book for teaching production / operation management to the students of MBA here at our university. In my opinion the book is well designed and fulfills all requirements of the course. I would request the author/ publisher if they can provide me the solution manual of this book which will in fact help me in clearing my own concepts of the problems given at the end of each chapter.
Perfect book for teaching Production Management Classes.......1999-05-24
We use the book in our production courses at the university of Oldenburg in Germany. It's highly appreciated by the students. The CD is a big support for preparing the classes. The only deficit is the fact that not all pictures and tableaus of the book are part of the CD.
Prof. Dr. Uwe Schneidewind University of Oldenburg schwind@hrz1.uni-oldenburg.de
Average customer rating:
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Production and Operations Management: Manufacturing and Services (McGraw-Hill series in management)
James B. Dilworth
Manufacturer: Mcgraw-Hill College
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Binding: Hardcover
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ASIN: 007016987X |
Average customer rating:
- Simply a milestone
- Learning From Others
- Important insights into the learning organization.
- Wakes you up to the importance of Knowledge Management.
- The keys to corporate success are in the corporation!
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Invented Here: Maximizing Your Organization's Internal Growth and Profitability
Bart Victor , and
Andrew C. Boynton
Manufacturer: Harvard Business School Press
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Binding: Hardcover
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Organizational Change
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ASIN: 0875847986 |
Book Description
Record breaking economic growth. Rapid global expansion. Dizzying technological innovation. As we head toward the new millennium, it seems as if there are more opportunities than ever for your company to create new value, satisfy customers, and make money. But, given today's bewildering array of management methods, how do you determine which path to follow--and how do you adapt your company for the journey? With Invented Here, authors Victor and Boynton argue that to succeed in a market where consumers increasingly demand customized goods and services, you cannot rely on any one formula. Instead, you must look within your own organization to invent, develop, and deliver the distinctive competencies that ensure growth and profitability. The authors conclude that there are distinct patterns in the way that successful companies manage their internal growth--patterns found in the evaluation and application of organizational knowledge. More important, they provide a workable strategy for emulating these patterns; arguing that any company, in order to more closely satisfy the needs of its customers, can develop the capabilities necessary to evolve from craft work to mass customization, and beyond. With examples from companies such as Beretta, Taco Bell, Dell Computer, Xerox, and Merrill Lynch providing a real-world context, Invented Here reveals how managers can determine the best path of change for their company by assessing its existing knowledge base. The book is a pioneering guide to using the knowledge that resides within your company in the actual transformation of work: the nature of what you do, the value that you can create with your customers, and the organizational knowledge to be mined along the way.
Customer Reviews:
Simply a milestone.......2001-05-21
The key concept of this book is that every organization could evolve trough several status. There is no a suggested preeferred status. Winning organisations are those which could find the right 'alignment' between market needs and behaviours and the internal organization. The evolution of the organization is only driven by the market change. The book focus on transitions between these different stages, analysing the impact of these changes through the entire Value Chain. Invented Here is a milestone for those people which needs to manage transition also in a turbulent environment. It helps managers to think about the actual company positioning and to build a framework helping to identify market changes and relevant organizational needed impact. Simply great!
Learning From Others.......2000-11-25
The importance of organization design on the success of a business, be it that of a service company or a product supplier, is often underestimated. Strategy alone is not enough.
The great value of this book lies in 3 areas :
i) Use of illustrating failure as well as success - better to learn from someone else's mistakes so that you can, hopefully, avoid them.
ii) Identifying in meaningful terms where to position your organisation for your product/service e.g. if you need a great mass production machine, that is how you should organize; when your customers need more, don't hide from it - just do it well.
iii) The style is refreshingly alive. You feel you can relate to real people solving real problems. Too often, books like this feel like they belong only in libraries - this one offers genuinely practical insight. It's up to you to apply it.
If I have one (minor) criticism, it is the title. Don't let it mislead you. This book is a very helpful guide to many aspects of organizational design and a better title, in my opinion, would be something like:- "Optimizing Your Organization For Your Customers"
Important insights into the learning organization........1999-03-22
This book reveals how to use knowledge residing in the company to transform organization and manage growth. It presents a model of organizational learning and development with four steps: craft, mass production, process enhancement, and mass customization. It explores the leveraging of four associated types of knowledge and presents a learning system for developing organizational knowledge. Provides important insights the learning organization.
Wakes you up to the importance of Knowledge Management........1998-10-12
A well written book to help you understand how to develop your company's business along the "right path"to deliver higher customer value. The format and language of the book make it a joy to read. The concrete examples from both service and product industries are very useful.
The keys to corporate success are in the corporation!.......1998-06-30
Too many managers look to external consultants to provide the keys to their organization's success. Was it quality circles, TQM, or re-engineering you last tried as a way to rejuventate your struggling organzation? Victor and Boynton suggest you save your money and focus within. Their logical process of analysis and implementation will help your firm on the "right path" to organizational success.
The process demands that firms think clearly and carefully about who they are and what business they are in compared to what their customers really want. This analysis helps a firm determine if it should compete on the basis of novelty, commodity, quality, or precision. The choice made suggests that craft work, mass production, process enhancement, or mass customization provides the best strategy to meet those customer demands. Achieving these strategies can only occur as a firm moves from craft work, through mass production and process enhancement to mass customization via the "right path."
In an engaging combination of personal insight and case examples, the authors lead the reader along the "path." They offer numerous stories of organizations around the world that have followed this "path" to organizational success.
Don't let the reletive brevity of their effort mislead you. The ideas they propose should force the thoughful manager into careful and thoughful consideration of the firm's current structure, products, and processes. If the analysis suggests that changes are warranted, then Victor and Boynton's guidebook along the "right path" will prove well worth the initial investment.
A thoughtful, creative tour de force in a field littered with lightweight, feel-good competitors. Enjoy!
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