Book Description
Unlike other customer service books, Jeff and Valerie Gee's concise motivational book is written both for executives and managers, but for the millions of front-line workers who serve customers directly. The authors share their straightforward, proven techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jobs. In the bestselling tradition of Delivering Knock Your Socks Off Service, the authors' "pep talk" includes concrete tips on how to: sympathize with the customer; take a call, transfer a caller, or end a call smoothly; defuse angry customers; maintain a positive frame of mind...and more!
Download Description
Unlike other customer service books, Jeff and Valerie Gee's concise motivational book is written both for executives and managers, but for the millions of front-line workers who serve customers directly.
Customer Reviews:
Highly Recommended.......2007-03-29
I've recently started a new business in the Customer Service Industry - this book has proved to be a great source for ideas and a bible-like document you must keep handy.
Pretty elementary.......2007-03-15
If you are a basic customer service person, not much experience, it's a good guide. I was looking for more depth for some research I was doing. Not a bad book, it just did not fit my needs.
Great book.......2006-07-01
As someone who writes about customer service, I found this book very interesting. It's an excellent read for a customer service representative and I'd recommend companies getting the book for each of their employees. It covers some customer service basics, how to handle certain situations, and is really a great overview of what great customer service is and how to deliver it.
Whoa! That's me in that book!.......2006-03-14
This is a great book for all customer sservice reps. Here is what I especially loved: I am not alone. Many people across America feel as I do. It makes me feel better about all the people I have to deal with!
Working with customers.......2005-05-07
Super Service is a great book for people who work on the front line like me. It is about not taking things personally and not being at the affect of the customer. When I give great customer service--I am the one who gets to feel good at the end of the day. The fact that the customer goes away feeling satisfied is just an added bonus. I've noticed that a lot of people in customer service positions act like they don't want to be there--like they are victims or something. Super Service reminds me that great service begins and ends with me. After all--if it's not about me--then who is it about?
Book Description
What would legendary Boston Celtics coach and 16-time NBA champion Red Auerbach say is the most critical quality for a person to be successful? Would his advice differ from 10-time NCAA championship coach John Wooden's? What would each say to a young person just starting out in pursuit of their dreams? What is the best advice they were ever given?
It took author Christian Klemash more than two years of research, persistence, and original interviews, but now he's ready to pass on the best advice you'll ever get. Only the rare individual has had the opportunity to pick the brain of just one legendary sports coach—let alone thirty-four of the best sports coaches of all time. Klemash gives sports fans a once-in-a-lifetime chance to learn valuable life lessons from the most famous, intelligent, and victorious coaches ever. The legends span the sports world, from gold medal-winning gymnastics coach Bela Karolyi and three-time college football championship coach Tom Osborne to four-time World Series-winning baseball manager Joe Torre and hall-of-fame boxing trainer Angelo Dundee.
These coaches know how to teach top athletes about character and winning, how to manage pressure at crunch time, and how to bring out the best in their players when it matters most. How to Succeed in the Game of Life shares their insights into sports, life, and the most vital keys to sustain success.Featuring Exclusive Interviews with:
Red Auerbach, 16-time NBA World Champion
Bobby Bowden, College Football's All-Time Winningest Coach, 2-time National Champion
Scotty Bowman, 9-time Stanley Cup Champion
Bill Cowher, Super Bowl Champion
Tony Dungy, Super Bowl Champion
Dan Gable, 15-time NCCA Champion
April Heinrichs, Gold Medal Winning Coach of the U.S. Women’s Soccer Team
Bela Karolyi, The World’s Greatest Gymnastics Coach
Bill Parcells, 2-time Super Bowl Champion
Emanuel Steward, Boxing Trainer of 30 World Champions
Joe Torre, 4-time World Series Champion
Bill Walsh, 3-time Super Bowl Champion
Lenny Wilkens, NBA’s All-Time Winningest Coach, NBA Champion
John Wooden, 10-time NCAA Champion
And More!
Customer Reviews:
A Great Read.......2007-08-26
Wow!Could not put it down.An extraordinay self help book.Gave it to my kids they loved it.Don't miss this one
What a great read!.......2007-07-25
I took it on vacation with me and I couldn't put it down. A great book for aspiring athletes and coaches as well as your average Joe who works 9-5. The coaches discuss a variety of topics from their childhood to how they motivate their players. Any easy read for all ages.
Game of life.......2007-07-24
I've read through Game of Life and I enjoyed it very much. There are so many things to take from this book, not just into sports, but also some reflections on life. I would recommend this book to everybody.
Coaching advise from athletic coaches.......2007-06-27
A fun read, especially if yoiu're a sports fan. I read it in search of things that would help my own ability as a coach in my company. Much of it is light stuff but the easy read makes it fun nonetheless and there are few golden nuggets laced throughout the book.
Overcome Adversity.......2007-04-12
Anyone looking for inspiration, either for their own life or to share with others, will find a gold mine of quotes here. This book isn't just for sports fans.
Book Description
Once in a while, a book comes along that has the power and the wisdom to speak to the best part of us and awaken our highest selves to the miracle our lives were meant to be. In this truly unforgettable guide, Robin Sharma, author of the national bestseller The Monk Who Sold His Ferrari and a man whose life lessons are currently transforming the lives of many thousands of people across the planet, will show you how to access your inner gifts and reshape your whole outer life in the process. With brilliant simplicity and remarkable insight, The Saint, the Surfer and the CEO will teach you:
• How to stop betraying your self and live your destiny
• Simple ways to feel a rare amount of fulfillment and joy in your days
• How to reconnect to your inner child like heart for a more passion-filled life
• Lessons to conquer stress, balance life, and feel good about yourself
• A proven process that will revolutionize your relationships and fill your life with love
• How to restore adventure, simplicity, and prosperity into your life
• Powerful principles to become strikingly successful at work
• Practical wisdom to help see a gorgeous vision for your future and then make it a reality
Customer Reviews:
A lesson for me?.......2007-08-20
I enjoyed this book. It is a compilation of helpful and inspirational thoughts and ideas from all the other books and tapes currently marketed. Kind of a "cliffs notes" of self-discovery.
The author sets the fictional story in a hospital where an accident victim is recovering. He is met by his father, who he has not seen in decades, and his father gives him some advice and a letter before the father passes away. The letter contains details on three life coaches the son must go meet so he can learn and uncover his true self.
The first coach is a priest in Rome. The priest teaches him how to live wisely, using a metaphor of a stained glass window. You see life colored by your perceptions, like looking through a stained glass window you see things colored by the glass. Change your perceptions and life changes.
The second coach is the surfer, who teaches him how to love well. He teaches him to stop living in his head and start living in his heart. Live in the moment and enjoy what is happening right now. Everything you do comes from a place of love or a place of fear. Where are your thoughts coming from right now.
The third coach is a CEO of a brokerage firm. She teaches him how to serve greatly. Telling him you can get anything you want in life if you just help enough other people get what they want, and you must conduct yourself with the utmost integrity.
The majority of this book I have read or heard in other places. Its not new material, but it is presented in a new way. One part of the book talks about how every meeting with another person is your chance to learn something new. If you keep meeting up with people who are filled with problems or complaints, its because they are being sent to you so you can learn a lesson that you need right now. They will continue to be sent to you, UNTIL you learn these lessons.
I guess that makes sense. Maybe this book came my way because it contains a lesson I still need to learn?
Great book - made me think.......2007-04-06
This was a great book and i really enjoyed the story. I did feel that it was very "simple" and rolled a lot of the messages that one learns along the way (and is looking for it) into one and have the feeling that i couldve saved a lot of time and money just by reading this book first.
Nonetheless, it was a very good book - easy read, very simple and extremely helpful. It made me think about some things and i "feel" good after reading it.
Insightful and Entertaining!.......2007-03-17
I thoroughly enjoyed this book. It is written as a fictional story, but it is chock-full of wisdom and inspiration.
This book is about determining what really matters in life- not money, not material posessions, but the real stuff of life. The main character meets with three inspirational coaches who each offer a slightly different perspective and different advice on living an extraordinary life.
As a Professional Life Coach, I am always looking for books with deep wisdom and useful metaphors. I read this book with my highlighter in hand and I soon found that I had highlighted nearly the entire book! This is a book I will definitely read again and will recommend to my clients.
The information in this book is not new. Many other self-help books contain similar words of wisdom and advice. What was new about this book was the fact that it was an entertaining and easy read. It also contained many metaphors and examples that made it easy to relate to the concepts presented.
This is a wonderful book for anyone who is searching for meaning in their life. Give yourself time to really absorb the concepts and apply them to your life. You may find your life and your world transformed as a result.
the saint the surfer and the ceo.......2007-01-19
a very good book...quick reading ..good insights...
i recommend this book and follow it with the book who will cry when you die...they go hand in hand..
The best bit was the Surfer section.......2006-01-06
For me, that section held more new insights than the others, which tended to fall into the usual self-help talk. Didn't really like the overall style of writing, it was a bit cloying. But the Surfer section on self-love, abt taking care of yourself with the occasional self-pampering did make me stop and think, which was great!
Book Description
Stay on top of the sales game with strategies from the world's biggest leaders
The art and science of selling has never been more complex, demanding, or potentially lucrative. As a sales professional, you know that staying ahead of the game means continually educating yourself-both in the successful techniques that have stood the test of time and about the freshest new ideas on everything-from generating leads to creating trust, from branding your business to closing the deal.
That's why Everything I Know About Sales Success is so helpful. It's full of powerful insights and strategies from the nation's top-selling individuals and companies on everything from providing customer service to branding. You'll discover:
- How top CEOs like Citigroup's Sandy Weill and Merrill Lynch's David Komansky rose to the top-and how they sell from behind the big desk
- Eight ways to become more Trump-like in your sales career
- Sales and marketing concepts that led Michael Dell and his company to the undisputed leadership position in the PC industry
- Arnold Schwarzenegger's lessons for flexing your selling muscles
- Nine management tips from Intel's Andy Grove
Whether you're starting at the bottom or have the top office in view, the collective experiences and strategies that propelled these driven people up the corporate ladder can serve as an invaluable guide, helping you to win the hearts and minds of your own customers, break new ground, and eventually set the path for others to follow.
Customer Reviews:
Excuse me, different opinion here, didn't like book!.......2007-02-02
I tried reading this book, was searching for techniques, theories, processes on selling. After the very moviational introduction it became mini stories about successuful business people and organizations. Yea you have your five outline points from a few but wasn't what I was anticipating. Hey its title, introduction and cover got me to read the book but wouldn't recommend it unless you were after research on persons interviewed. Bottom line this book is a resource for studing about a person or organization, that's it...
Fantastic.......2006-07-24
I steal all my ideas for selling from other people...as most salespeople do. This book is full of great ideas and lessons from the top sellers. Some great stuff you can take and use yourself. It helped me tremendously.
very inspirational!.......2006-07-06
I've been a subscriber to Selling Power magazine for a few years and have become a big fan of Gerhard Gschwandtner's editorials and the magazine's cover stories on successful leaders in all industries. This book gives similar profiles of successful leaders sharing how they made their success happen. It's perfect reading materials for any busy executive or sales manager. The chapters are eady to digest and offer insightful, inspirational stories.
Customer Reviews:
For the love of the game.......2005-04-17
This book, as the summaries imply, is principally a story for the baseball fanatic. The subject of the book is hardly compelling on its face: the 1988 season of the Peoria Chiefs, the Chicago Cubs single A affiliate at the time. In that year, the Chiefs finished a robust 70 and 70 and featured eventual major leaguers Rick Wilkins and Frank Castillo. On the basic factual foundation of the text there is, therefore, little to commend it.
Nevertheless, the book is well worth a read. While nearly two decades have passed since the events took place, the skipper of the Chiefs in 1988 -- who is the central character of the story -- is now the manager of the Los Angeles Dodgers and, as all those who frequent minor league ballparks in this country can attest, the dreams of minor league baseball players and the obstacles they confront in trying to achieve those dreams hasn't changed. Bosco's book has been generally characterized as controversial, as it provides an unflinching and non-judgmental report of the adolescent antics of minor celebrities whose libidos have been set loose on small towns throughout the real Midwest. Like most candid books about baseball which have followed the publication of Jim Bouton's "Ball Four," Bosco's book is rife with stories of the sexual escapades of ballplayers, except instead of focusing on what Bouton identified as "beaver shooting," Bosco catalogues the players use and misuse of "groupies" and the Chiefs' own "Spirit Girls." The controversy over the admissions of Bosco's reporting, however, focuses on the tale's margins. The central point of the book is to relay the story of young men who each believe that they could play in the major leagues. And when the story is told by Bosco, it is a compelling one.
The book is remarkable in that it is not just a dry reporting of the events of the 1988 season. Bosco imbues the book with a down-home southern style of storytelling, with the narrative in the first-person and presented as if it were just one long yarn. In terms of the thousands of book on baseball, this approach is unique and effective. Bosco's storytelling requires the attention of the reader, his portrayal of the protagonists evokes the sympathy of the reader, and his refusal to follow a strict linear timeline for presenting the story should keep the reader's attention.
Bosco's book is particularly impressive given that his focus has generally been on "true crime" (although there is clearly few limits on his interests). Reviews for his other books have been largely unfavorable and little can be found on baseball on the blog he currently maintains (http://josephbosco.com/weblog.html). One would therefore not expect that Bosco could craft good baseball reporting given his resume, but, regardless of expectations, this is one of the best baseball books I've read.
One note of caution: this is not an appropriate book for the young. The language is caustic and the themes adult.
Average customer rating:
- Pathetic
- Alec speaks Out
- Ann Marie's Heart of a Chief review!
- Marissa speaks what she thinks!
- The Heart of a Chief
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Heart of a Chief
Joseph Bruchac
Manufacturer: Puffin
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Elementary Children's Literature: The Basics for Teachers and Parents (2nd Edition)
ASIN: 014131236X |
Book Description
Chris's life is complicated. At school, he's been selected to lead a project on sports teams with Indian names. At home, on the Penacook reservation, the Indians are divided about building a casino. It would destroy the beautiful island Chris thinks of as his own. Is there anything one sixth-grade boy can do?
"Chris's compelling voyage of self-discovery is grounded in everyday events . . . allowing readers to see into the heart of this burgeoning chief."
-Publishers Weekly
"Readers who see injustice in their own lives will admire how much Chris accomplishes with a simple message of respect."
-Booklist
Customer Reviews:
Pathetic.......2007-01-03
It wasn't so much the story that bothered me, but Mr. Bruchac's writing style. I am noticing many, many short sentences that make whole passages and chapters abrupt sounding and like you're choking something so hard it can only get out splutters of diaglogue. Sure, the author is just trying to "realistically" imitate a sixth-grade boy's voice, but he's making him sound like he's six years old. For me, this kills most the book, and made this novel a tortuous exercise.
The storyline itself was also weak and simple, with no real flesh and action to keep a reader hooked--nothing in the story leaves an imprint in your mind. You find yourself flipping forward to see how many pages you have left to read.
The characters were lacking, well, character, especially Chris the protagonist. All you get to know about Chris's friends are revealed in a paragraph or two, and abruptly at that. And their stories aren't that interesting at all--Mr. Bruchac could have described everything more thoroughly and drawn more tension and a more defined mood of the friends' situations, given their circumstances.
The subject of the novel was serious enough, but the way Mr. Bruchac writes makes it not even close to as powerful as it could be. Scenes pass too quickly sometimes, and too slow in other parts. The plot is extremely predictable and even when you don't know the outcome the book is still as boring and flightless as a mediocre work, like this, could acclaim.
I strongly reccomend Heart of a Chief to the younger fellows. If this book weren't a required reading book in my class I would have dumped it after reading the prologue. 2/5
Alec speaks Out.......2006-12-01
THE HEART OF A CHIEF
My name is Alec and I finished reading THE HEART OF A CHIEF. If I had to rate the book I would give it 5 stars because of the dialogue. I learned that present day Indians drive cars, live in reservations, have small councils, and live in trailers. It really annoys them when team names are named after them. Chris is like me because he is Indian, and he cares for nature. He is different because he lives in a trailer and he lives with his grandparents. My favorite part is the chapter talking stick. An excerpt in this story is : The "Aye" that comes back so load so strong that it shakes the building like a giant roar of thunder
. Other kids should read this book because it teaches about present day Indians. It's a great book!!
Ann Marie's Heart of a Chief review!.......2006-12-01
My name is Ann Marie and I finished reading Heart of the Chief. I gave the book 3/5 stars. My favorite part is when Chris tells the story about Laughing Louis when the man was jealous of him and burned his home.
Chris is like us because he goes to a regular school and he is different because he lives on a reservation for Native Americens.
I liked the last sentence on page 153:" And I know that whatever happens to me from now on, whether it is good or bad, I will always remember this: that a true chief beats with the hearts of the people".
Other people should read this book because they could learn more about contemporary Native Americans.
Marissa speaks what she thinks!.......2006-11-30
Hi my name is Marissa and I just finished reading Heart of a Chief.
I give this Book a **** star Rating because I thought it was really good especially the end.
The whole book had such detail! The only thing I did not like was the beginning because I thought it was slow.
Chris, the main character and I are alike and not alike in some ways, Chris is like me because he and I both go to a regular school.
We are different because, our families do things a little bit different.
I learned a lot from this book Here are some things I learned:
Native Americans may drive cars, but many are very poor.
Many Native Americans no longer speak their language.
The Pennacook Indians were enemies to the tribe.
The kids in the tribe in the present day go to school just like us!
Many Native Americans, like Mito, suffer from the disease, alcoholism.
My favorite excerpt
was when Muskrat Mike is on in the morning and says:
''And for you young bears taking that long treck on that long yellow beast keep your headphones on!''
I like this sentince because...
Muskrat Mike calls all the young kids listening young bears because he is talking to Native American kids.
I would recommend this book to another student because:
This book teaches you a lot about native Americans, and it shows you what to be thankful for.
So
Enjoy!
Reading
The Heart of a chief!
The Heart of a Chief.......2006-11-30
Hi my name is Jessica B
I think Heart of the Cheif was well written and pretty interesting.
Some things I learned from were that Native Americans are just like regular people, they go to school and celebrate holidays and I also learned what life is like to live on a reservation.
I also think that Chris is just like me and a little different at the same time. Chris is the same as me because he is just a kid trying to fit in at school and he has some personal problems too. But Chris is different because he's a Pennacook Indian who lives on a reservation.
I would also recommend this book to another student because this book interesting and a good way to learn about different cultures.
I think my favorite part of the book was when Chris was going through his first day of middle school.
On page 13 it says- No matter how bad things seem, remeber one thing. They can always get worse. In Rangerville Junior High that is probably going to be my maximam. I feel like an exposed nerve ending. If I were a rabbit I would start sniffing the air. If I were a deer I would be swivling my ears back and forth to listen for predators sneaking up behind me.- That was my favorite paragraph.
Over all it was a great book!!
Book Description
From a luminous new voice in suspense fiction comes this wise, witty, and uplifting novel--a mystery with heart that will illuminate more than just whodunit and why. In her stunning debut, Cristina Sumners, an Episcopalian priest brings to life an unforgettable town, a less-than-perfect crime, and two flawed souls hoping to solve the mysteries of life, death...and possibly even love.
Life isn’t easy for Tom Holder. Middle-aged, appallingly married, and bored out of his wits, Tom is Chief of Police in Harton--an idyllic New Jersey town where, in spite of its eccentric cast of characters, nothing ever seems to happen. His dreary routine is brightened only by his visits to St. Margaret’s Episcopal Church, where he can be sure of seeing the clever Reverend Kathryn Koerney, with whom he is secretly and hopelessly smitten. Tom is quietly wishing for a nice, interesting crime, if only to have something to discuss with the lady priest, who seems almost as confused by their nonrelationship as he is. He’s about to get all that--and a whole lot more than he bargained for.
When an affluent housewife is reported missing by her clearly hostile husband, Tom not only has a bona fide murder mystery on his hands, he has a perfect excuse to enlist Kathryn’s help. The only person who may know what happened to Grace Kimbrough is a feverish child, and Tom--past master at nosy neighbors, flirtatious shut-ins, and the usual small-town neurotics--has precious little experience with children. Now, with a second woman missing, Tom’s and Kathryn’s sense of urgency to learn the truth about the disappearances--and about their feelings for each other--deepens.
Together Tom and Kathryn will unravel more than just the secrets holding together the seemingly peaceful town, secrets that may conceal a crime of passion, jealousy, and rage. They will probe the mysteries of their own all-too-fallible, all-too-human hearts. And the miracles that might, just might, occur--even after a lifetime of playing it too safe.
Download Description
From a luminous new voice in suspense fiction comes this wise, witty, and uplifting novel--a mystery with heart that will illuminate more than just whodunit and why. In her stunning debut, Cristina Sumners, an Episcopalian priest brings to life an unforgettable town, a less-than-perfect crime, and two flawed souls hoping to solve the mysteries of life, death... and possibly even love.
Life isn't easy for Tom Holder. Middle-aged, appallingly married, and bored out of his wits, Tom is Chief of Police in Harton -- an idyllic New Jersey town where, in spite of its eccentric cast of characters, nothing ever seems to happen. His dreary routine is brightened only by his visits to St. Margaret's Episcopal Church, where he can be sure of seeing the clever Reverend Kathryn Koerney, with whom he is secretly and hopelessly smitten. Tom is quietly wishing for a nice, interesting crime, if only to have something to discuss with the lady priest, who seems almost as confused by their nonrelationship as he is. He's about to get all that -- and a whole lot more than he bargained for.
When an affluent housewife is reported missing by her clearly hostile husband, Tom not only has a bona fide murder mystery on his hands, he has a perfect excuse to enlist Kathryn's help. The only person who may know what happened to Grace Kimbrough is a feverish child, and Tom -- past master at nosy neighbors, flirtatious shut-ins, and the usual small-town neurotics -- has precious little experience with children. Now, with a second woman missing, Tom's and Kathryn's sense of urgency to learn the truth about the disappearances -- and about their feelings for each other -- deepens.
Together Tom and Kathryn will unravel more than just the secrets holding together the seemingly peaceful town, secrets that may conceal a crime of passion, jealousy, and rage. They will probe the mysteries of their own all-too-fallible, all-too-human hearts. And the miracles that might, just might, occur -- even after a lifetime of playing it too safe.
Customer Reviews:
witty and pretty.......2006-08-11
A novel with a young, rich, attractive Episcopal priest in old, rich, attractive almost-Princeton NJ runs many risks. Sumners falls prey to none of them. Her characters are terrific -- from a girl we don't see enough of to a husband we see too much of -- and the two main characters, Koerney and Holder, have interesting interior lives into which we are invited to gaze. Sumners hits not one wrong note with quite a variety of motivations, and her gloss of biblical, Book of Common Prayer, and Dorothy L Sayers quotations and adaptations makes the prose a delight.
It's a quick read, but not because it's fluffy. It isn't. It will be interesting to see if Sumners continues the high standards in the next two books. Brava!
Revolting romance between priest and married man.......2005-06-28
No one who loves romance, or is religious, could read this without being revolted by the romance between a female priest and a married man.
Hard to put down.......2004-05-16
I enjoyed reading Cristina Sumners first mystery Crooked Heart and dificulty putting it down. The characters in the book were enjoyable and when you think you know who the killer is, she twists things around. I would recommend to anyone who enjoys a good 'Who Done It Mystery'.
A clever traditional mystery.......2004-03-05
Tom Holder, Police Chief of a small town in New Jersey, has several problems. First, a woman is missing and feared harmed--possibly dead. Her husband is discovered drunk and depressed refusing to discuss the disappearance with the police. Second, Tom is stuck in a dead marriage and harbors feelings of affection for a local Episcopal priest, Rev. Kathryn Koerney who feels much the same as Tom. Yet, proper behavior requires they keep their feelings secret from each other. Nonetheless, Tom elicits Kathryn's help in trying to discover why the woman is missing and whom, if anyone, is responsible.
CROOKED HEART is a clever traditional mystery with engaging characters and an idyllic locale. The mystery, itself, is very well thought out and, in the end, quite well done. However, the story never truly captured my full interest and, in the end, proves to be quite forgettable. The bottom line: a good read.
nice twist.......2003-10-10
The murder is not the main thing in this book. You know who the killer is very quickly but the tentative romance between the sheriff and the minister drives the book foreward. You have a nice man (but no saint) who is in a very bad marriage and you have an earnest, religious, opinionated and outspoken woman who knows he's married. What will they do? How on earth can there be a happy ending for them? That's what kept me reading. The plot was only so-so but the characters are great.
Average customer rating:
|
My Heart Soars
Chief Dan George
Manufacturer: Hancock House Publishers
ProductGroup: Book
Binding: Hardcover
ASIN: B000H0WSTO |
Average customer rating:
|
The heart of the chief: With connections (HRW Library)
Joseph Bruchac
Manufacturer: Holt, Rinehart and Winston
ProductGroup: Book
Binding: Unknown Binding
Bruchac, Joseph
| ( B )
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General
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ASIN: 0030660785 |
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- The Complete Idiot's Guide to Glycemic Index Weight Loss
- The Escape From Home (Beyond the Western Sea, Book 1)
- The Heart of a Woman (Oprah's Book Club)
- The Hopeville Fire Department: A Boy's Tale of Betrayal by One of New England's Most Notorious Priests
- The Last Queen: A Novel of Juana La Loca
- The Masters (Strangers and Brothers)
Books Index
Books Home
Recommended Books
- SIGN with your BABY Complete Learning Kit: US DVD Version, Book, Training Video
- History: Fiction or Science
- Venice & the East: The Impact of the Islamic World on Venetian Architecture 1100-1500
- Adjusting Sights
- Colors for Modern Fashion
- Fundamentals of BioMEMS and Medical Microdevices
- Flying the Alaska Wild: The Adventures and Misadventures of an Alaska Bush Pilot
- Walt Disney: Hollywood's Dark Prince : A Biography
- A Love So Big: Anchoring Your Child to the Heart of God
- Our Last Farewell
The Big Book of Customer Service Training Games (Big Book)
Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases)
Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation
Great Customer Service on the Telephone (Worksmart Series)
