Book Description
On average, a physician will interrupt a patient describing her symptoms within eighteen seconds. In that short time, many doctors decide on the likely diagnosis and best treatment. Often, decisions made this way are correct, but at crucial moments they can also be wrong -- with catastrophic consequences. In this myth-shattering book, Jerome Groopman pinpoints the forces and thought processes behind the decisions doctors make. Groopman explores why doctors err and shows when and how they can -- with our help -- avoid snap judgments, embrace uncertainty, communicate effectively, and deploy other skills that can profoundly impact our health. This book is the first to describe in detail the warning signs of erroneous medical thinking and reveal how new technologies may actually hinder accurate diagnoses. How Doctors Think offers direct, intelligent questions patients can ask their doctors to help them get back on track.
Groopman draws on a wealth of research, extensive interviews with some of the country's best doctors, and his own experiences as a doctor and as a patient. He has learned many of the lessons in this book the hard way, from his own mistakes and from errors his doctors made in treating his own debilitating medical problems.
How Doctors Think reveals a profound new view of twenty-first-century medical practice, giving doctors and patients the vital information they need to make better judgments together.
Customer Reviews:
Great insight into the machinations of medicine.......2007-10-18
I suffer from a rare chronic illness and went through nearly half a decade of frustrated and sometimes hostile doctors before finally receiving a definitive diagnosis. Reading this book gave me great insight into why many of my doctors were so frustrated with the fact that I had obvious symptoms, obviously skewed bloodwork, but no obvious cause. It is disheartening to realize how rampant sexism is in the medical profession, even when it comes to viewing patients, but this book gives some valuable lessons in how to navigate the theoretical medical minefield.
Excellent book, though slighly misnamed.......2007-10-18
For most of this book, a more appropriate though slightly more sensationalistic title would be, "How Doctors and Hospitals Make Mistakes". The author in a large section of chapters interviews various generalists and specialists, as well as drawing from his own experience as a patient, and largely focuses on how things are under or overdiagnosed (up to fifteen percent of the time in some cases, performed by superbly trained individuals). The author is sober in his judgement, and does a good job being neither overly condemning American medicine or being too defensive. There are small sections on other factors as well, such as the influence of money on medicine , well covered in other books, or patient-doctor relationship communication, but the main thrust is the concept of misdiagnosis, which is well worth the time and energy reading.
If you want to be, go to, or are a doctor...read this.......2007-10-16
It was simply very interesting to read how a doctor navigated their own medical problems. To learn how many different opinions there were, and how someone who could actually weigh those differing opinions, considered their options.
Which presents the problem: how do we laymen weigh those differing opinions. Dr. Groopman presents solutions to that question, all the while giving you a fuller perspective on what the title promises.
There is also careful criticism of how medicine is conducted which is important for everyone involved in medicine to ponder.
Everyone should read this.......2007-10-16
This is a good book that everyone should read. It will help them see how their doctors think and help identify potential flaws, which would lead to more effective disease treatment.
A great look into the real world of medical care........2007-10-07
As an incoming first year medical student, I wanted to read a doctor's take on the behind-the-scenes work of medicine. What I got was an eye-opening and honest look at doctors, not as white-coated diagnosing machines, but as human beings with faults who are just trying to do their best. It is an excellent book both for those in medicine or who are going into medicine, as well as for laypeople who just want to get a better idea of where their doctor is coming from the next time they have an appointment.
Book Description
The most comprehensive survey of major theories and research on leadership and managerial effectiveness in organizations with practical suggestions for improving skills. Balancing theory and research with applications, the book addresses controversies and differing viewpoints about leadership effectiveness with a focus on the question of what makes a person an effective leader. Covering charismatic and transformational leadership as well as influence processes, it asks readers to identify effective and ineffective behavior by managers and to suggest ways to handle the situation. The fourth edition of Leadership in Organizations has been revised to reflect the progress that has been made in understanding leadership since the first edition. It provides more guidelines and recommendations for improving effectiveness without prescribing how a manager must behave. And, it covers "hot" topics, such as charismatic and transformational leadership, influence processes, leading teams, and leading change. An essential reference on management and leadership for every professional manager.
Customer Reviews:
Lots of great info..........2007-05-08
...but reads like a VCR manual. This was required reading for a management course at my college. Whenever there was a way around reading, I took it. I'm certain that my fellow students felt similarly. Sorry Mr. Yukl.
Good for everyone.......2006-03-04
I consider that this book was very helpful in the real life. It shows examples for all the theory that involves in each chapter. I am sure that professionals in organizations will learn very much from this reading.
Good Amazoner!.......2003-01-30
Didn't respond to email but did send the book and I'm very happy with the book! I would definitely recommend! Thank you!
weLEAD Book Review ..........2002-02-13
Yukl uses his expertise and credibility to write an outstanding book focusing on managerial leadership rather than social or parliamentary leadership. He attempts to include information on both the theory and practice of leadership in modern organizations. This valuable text also includes many recommendations and guidelines for improving the effectiveness of managers and leaders. The book includes a number of cases in an attempt to help the reader understand real world organizational problems and applications. This is a book that is primarily written and mostly reads like a college text book and is indeed used by a number of universities in their managerial or leadership programs. However, it is easy to read and does an excellent job of including the most informative and relative literature, studies and theories available today. Highly recommended for anyone interested in the study of organizational leadership, leading teams, leading change or studying follower-based approaches toward leadership.
Marc! Au Contrare!.......2001-07-18
Not worth curling up to a fire with? ...
For me, after a year or more I still read some portion or another of this book nearly every week for the rich survey of ideas and theories it provides, often finding something that fits what I'm concerned about, and then springboarding into buying another book or digging out original research articles and papers to dig deeper.
If you want to be widely informed about the full continuum of theory and research in leadership and organizations, this book will become a familiar resource, and a top choice for curling up to a fire one evening when alone and just paging through and finding something new or old you just have to read and think about some more.
Okay, perhaps Marc is more of a fun guy than me, but everything about leadership, and this book is full and pressed down overflowing with the material, interests me deeply.
Book Description
Whether challenged with taking on a startup, turning a business around, or inheriting a high-performing unit, a new leader's success or failure is determined within the first 90 days on the job.
In this hands-on guide, Michael Watkins, a noted expert on leadership transitions, offers proven strategies for moving successfully into a new role at any point in one's career. The First 90 Days provides a framework for transition acceleration that will help leaders diagnose their situations, craft winning transition strategies, and take charge quickly.
Practical examples illustrate how to learn about new organizations, build teams, create coalitions, secure early wins, and lay the foundation for longer-term success. In addition, Watkins provides strategies for avoiding the most common pitfalls new leaders encounter, and shows how individuals can protect themselves-emotionally as well as professionally-during what is often an intense and vulnerable period.
Concise and actionable, this is the survival guide no new leader should be without.
"Few companies develop a systematic 'on-boarding' process for their new leaders, even though this is a critical function with major organizational implications. Michael Watkins's The First 90 Days provides a powerful framework and strategies that will enable new leaders to take charge quickly. It is an invaluable tool for that most vulnerable time-the transition."
-Goli Darabi, Senior Vice President, Corporate Leadership & Succession Management, Fidelity Investments
"Every job-private- or public-sector, civilian or military-has its breakeven point, and everyone can accelerate their learning. Read this book at least twice: once before your next transition-before getting caught up in the whirl and blur of new faces, names, acronyms, and issues; then read it again after you've settled in, and consider how to accelerate transitions for your next new boss and for those who come to work for you."
-Colonel Eli Alford, U.S. Army
"Watkins provides an excellent road map, telling us what all new leaders need to know and do to accelerate their learning and success in a new role. The First 90 Days should be incorporated into every company's leadership development strategy, so that anyone making a transition in an organization can get up to speed quicker and smarter."
-Suzanne M. Danielle, Director of Global Leadership Development, Aventis
"Michael Watkins has nailed a huge corporate problem and provided the solution in one fell swoop. The pressure on new leaders to hit the ground running has never been greater, and the likelihood and cost of failure is escalating. Watkins's timing with The First 90 Days is impeccable."
-Gordon Curtis, Principal, Curtis Consulting
"The First 90 Days is a must-read for entrepreneurs. Anyone who's been the CEO of a start-up or early-stage company knows that you go through many 90-day leadership transitions in the course of a company's formative years. In this groundbreaking book, Michael Watkins provides crucial insights, as well as a toolkit of techniques, to enable you to accelerate through these transitions successfully."
-Mike Kinkead, President and CEO, timeBLASTER Corporation, serial entrepreneur, and Cofounder and Trustee, Massachusetts Software Council
Customer Reviews:
Good way to get prepared.......2007-07-04
It just makes sense, and is very thorough. Many things I would not have thought about, or gotten around to thinking about - we live in such a fast paced world that it would have been a challenge to do. Luckily, I had a cross country trip, so this gave me the time to read this book and compile my "list" of notes and apply them to my upcoming job change. Bottom line - many good new perspectives that I simply would not have thought of. Highly recommended.
Practical and Actionable. It is an excellent book on the subject of management transitions........2007-06-22
As a human resources professional, I have seen a great deal of management transition. Many succeed but some do not. Unfortunately for our people and our organizations those that do not leave a stream of damage in their wake.
Recently I wrote a review about Scott Eblin's, "The Next Level" and I called it a real disappointment. This book is not and it is a far more actionable and practical approach to managing transitions.
One of the reasons this book is so practical is that each section not only provides you with clear direction but each section also ends with an action checklist. This make creating a 90-day transition plan doable and improves your prospects for success.
Lastly, the steps from this book create a framework that a company can use to create a "transition strategy" for all its new and upwardly moving managers. This alone will enable a firm to increase their odds that a new hire or promotion will be in the "win" column.
*****First 90 Days.......2007-06-10
I only ordered this for a superior and he is VERY VERY happy with the book...he asked for it by name so we ordered three copies! Thank you for the great service you provide.
A Must Read.......2007-05-30
Great book for all business leaders who are advancing to a new role or coming from the outside into an organization. Simple, easy to read with pertinent lessons for a successful transition.
Some great tips, but often not well developed or organized.......2007-05-28
We bought this book along with the "New Leader's 100-Day Action Plan" and read them side by side.
Pro:
-"STaRS" concept is excellent. Start-ups, Turnarounds, Realignments and Sustaining success are all different scenarios that you might be thrown into, and the environment you join directly affects what you need to do.
-Checklists are helpful, when available, to boil thoughts down to the most essential elements
-There are many good tips interspersed throughout the book that are good reminders of the basics you need to adhere to in order to be successful
-Breaks the "sink or swim mindset" often associated with starting a new position
Con:
-Does not really address the time opportunity BEFORE you start a job and in my experience is a major lost opportunity that I've been able to surprise and delight. Set up pre-meetings, arranging for email/phone and a place to sit, etc. as a chance to listen and learn without the pressure to perform. Any items that can/should be done ahead of time appear to me as afterthoughts, underdeveloped, and often out of sequence in this text.
-Would not serve as a handy reference... better chapter summaries and a stronger introduction with time lines and meaty chapter outline would have been helpful both now and in the future
-I think that many good concepts like "STaRS" were underdeveloped or under leveraged... I sense more detail that was perhaps omitted
-To me, many of the illustrations were filler and did not offer additional information
-Sometimes poor or awkward word choice or idea sequence (e.g. rather than "Promote Yourself" why not just call it "Prepare Yourself" as this is what you are really saying, so why not just say it that way?)
-Real life examples were unnecessarily detailed, consuming time and space that I think could be better used by the author as he's clearly brilliant and has some great observations
-I think that the scope is too narrow, picks up after you've started the job (day 1) and neglects the opportunity (and chaos) beforehand of the interview, moving, doing "pre-work" to get your basics at work set-up
Bottom line: While there were some interesting moments, I was disappointed. The book does offer several cautionary tales of CEOs who crashed and burned, and if nothing else serves as both warning and motivation to be smarter about your transition.
Book Description
A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.
Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing "chicken soup style" stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.
Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.
At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.
In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, "Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials. It's about courageous leadership."
Customer Reviews:
A Do-It-Yourself Manual to Leadership.......2007-09-19
Leadership and managment roled into one do-it-yourself manual. There are many books out there about management and leadership theory. Theory is important because creates the mindset that is the foundation for success. We are often then put to task creating our own application. Or we could read and implement the systems laid out in Hardwiring Excellence, the singule best book on HOW TO manage and lead to greatness. Could I be any more clear?
While Quint Studer focuses on what he know best, big healthcare, this book can and is being applied to every industry. (I have applied its systems to hospitality, customer service, and production.) The fact that Quint focused on what he does best is a great example of leadership, and an example of how Quint practices what he preaches.
I have the priviliege of living the same city as Quint Studer and interacting with his organization on a regular basis. I can attest that they practice everything they preach and have excelled wilding while doing it.
in anticipation.......2007-09-13
I just re-read this book in anticipation of Quint's new book, Results that Last (I think it's due out in October). The practical recommendations for healthcare leaders found in this book just make sense for leaders in any industry. I am really looking forward to seeing how he builds on these ideas in a book that is aimed at business in general.
Hardwiring Excellence.......2006-11-10
For health care executives who want to see positive, lasting changes in their organizations, a must read. This is a very thorough yet simple guide with explicit instructions and tools for how to get the right people in the right seat and continually doing the right thing for the right reasons. I was pleasantly surprised that the author was able to take such a complex organizational structure and develop simple procedures for achieving excellence. Want safety and quality in healthcare, adopt the principles of this book and you can achieve success. Reads like a novel, well worth the investment in money and time. Our entire management team has read this book and is adopting the principles to ensure all are doing worthwhile work and making a difference each day in someone's life.
Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference.......2006-11-10
Easy to read and very helpful information for those in the professional realm.
Realistic and Practical.......2006-08-13
This is one of the best "how to" books on management I have read in years. It captures the culture of hospitals (and health care facilities in general) very accurately and the realism lends credibility to the book. He gives authentic scenarios and tells how he and his managers dealt with them. Also, he is realistic in that he includes some tough remedies such as helping someone find opportunities outside the organization when she absolutely poisoned her departmental relationships and refused to change. If you are wanting to change the culture in your organization this book will certainly help you and give you a different perspective. And, although it will be most helpful to health care managers, it will also be applicable to managers in any setting that want to change their culture and become a better, more productive, and more satisfying place to work.
Book Description
ASW's Introduction to Management Science: A Quantitative Approach to Decision Making provides thorough, application-oriented coverage in a very readable writing style. This is the leading text on the market. Simply put, it's a classic! The problem-scenario approach introduces quantitative procedures through situations that include both problem formulation and technique application. The extensive linear programming coverage includes problem formulation, computer solution, and practical application. The text covers transportation, assignment, and the integer programming extension of linear programming, as well as advanced topics like waiting line models, simulation, and decision analysis. A large selection of problems includes self-test problems with complete solutions and case problems. Excel spreadsheet appendices are included as well.
Customer Reviews:
Good program with textbook.......2007-08-22
I had to use this text for a sophmore level management science course. While the book is extensively detailed, it is written for graduate school level course work. The program that comes with the text is much more useful for the undergrad student tackling business statistics.
Graduate Students Guide.......2006-03-10
This book is an essential guide for every graduate student. It makes mathematical and technical concepts of management science understandable and useful.
Good college textbook.......2006-02-25
This book provides thorough explanations, good tables, graphs, examples and self-test questions with most of the answers in the back of the book.
katz.......2005-04-19
Trust Me. This is the only book that you'll need to get started started in this area. The authors have done an excellent job in producing such a work, that takes care to explain all the details of management science.
I used this text for my professional exams (CIMA) and the it was great. All the chapters in this book are cleanly written to take that I doesn't leave anything unexplained. However, the following chapters are the ones that I like the most in this book:
1. Introduction to LP
2. LP: Sensitivity Analysis: Amazing work here.
3. LP Applications: formulation of problems in this chapter may be bit difficult at first, but keep reading and you'll learn and appreciate the work that the authors have put in.
4. LP - Simplex Method: My favorite chapter. Is highly readable. This one chapter alone is worth the book.
5. LP - Simplex Sensitivity.
6. Integer LP
7. Project Scheduling - Great, well written chapter, another favorite of mine.
8. Decision Analysis - Good but the problems are repetative.
9. Markov Process - An introduction only, but the application of markov process to accounts receivable anlaysis is very useful for anyone wondering about the applications of markov processes.
Overall a great book that is worth its price.
Amazon.com
Blink is about the first two seconds of looking--the decisive glance that knows in an instant. Gladwell, the best-selling author of The Tipping Point, campaigns for snap judgments and mind reading with a gift for translating research into splendid storytelling. Building his case with scenes from a marriage, heart attack triage, speed dating, choking on the golf course, selling cars, and military maneuvers, he persuades readers to think small and focus on the meaning of "thin slices" of behavior. The key is to rely on our "adaptive unconscious"--a 24/7 mental valet--that provides us with instant and sophisticated information to warn of danger, read a stranger, or react to a new idea.
Gladwell includes caveats about leaping to conclusions: marketers can manipulate our first impressions, high arousal moments make us "mind blind," focusing on the wrong cue leaves us vulnerable to "the Warren Harding Effect" (i.e., voting for a handsome but hapless president). In a provocative chapter that exposes the "dark side of blink," he illuminates the failure of rapid cognition in the tragic stakeout and murder of Amadou Diallo in the Bronx. He underlines studies about autism, facial reading and cardio uptick to urge training that enhances high-stakes decision-making. In this brilliant, cage-rattling book, one can only wish for a thicker slice of Gladwell's ideas about what Blink Camp might look like. --Barbara Mackoff
Book Description
Blink is about the first two seconds of looking--the decisive glance that knows in an instant. Gladwell, the best-selling author of The Tipping Point, campaigns for snap judgments and mind reading with a gift for translating research into splendid storytelling. Building his case with scenes from a marriage, heart attack triage, speed dating, choking on the golf course, selling cars, and military maneuvers, he persuades readers to think small and focus on the meaning of "thin slices" of behavior. The key is to rely on our "adaptive unconscious"--a 24/7 mental valet--that provides us with instant and sophisticated information to warn of danger, read a stranger, or react to a new idea. Gladwell includes caveats about leaping to conclusions: marketers can manipulate our first impressions, high arousal moments make us "mind blind," focusing on the wrong cue leaves us vulnerable to "the Warren Harding Effect" (i.e., voting for a handsome but hapless president). In a provocative chapter that exposes the "dark side of blink," he illuminates the failure of rapid cognition in the tragic stakeout and murder of Amadou Diallo in the Bronx. He underlines studies about autism, facial reading and cardio uptick to urge training that enhances high-stakes decision-making.In this brilliant, cage-rattling book, one can only wish for a thicker slice of Gladwell's ideas about what Blink Camp might look like.--Barbara Mackoff
Customer Reviews:
Powerful, Interesting Read.......2007-10-17
Great read that explains in detail a phenomenon that most of us encounter on a daily basis - thin slicing - making split decisions based on limited or no analysis. The book has numerous practical applications and should be read by anyone in a decision making role - executives, marketers, traders, etc. Definitely liked Blink more than Tipping Point. Looking forward to Gladwell's next book.
Unabashed Fan for Good Reason.......2007-10-16
I am a huge fan of Gladwell's work. Both Blink and Tipping Point are fantastically entertaining yet highly informative - a combination that, as a writer, I aspire to and one Gladwell has clearly mastered.
Blink.......2007-10-14
Still reading the book but find it very interesting and informative. Explains many thoughts, behavors that I've had in the past.
A New Perspective.......2007-10-13
I was riveted from start to finish. I have been married and divorced, yet I chose a stray dog at a pet adoption agency in less than 5 minutes and was absolutely certain of the decision. My dog is the most wonderful companion one could ask for. This book and the book Understanding: Train of Thought explain how this can and does happen - even to those of us who consider ourselves educated, reasonable and experienced. I highly recommend them.
Intuition and Decision Making.......2007-10-13
On a 5 scale I rate this book a solid 5.
I enjoyed this book much more than Gladwell's The Tipping Point (which I rate a 4 out of 5). Gladwell presents in Blink some wonderful insight into our ability (and in some of us our super-ability) to intake lots of information, assess and analyze it, and come to some final decision literally in the blink of an eye.
I've personally been interested in the topic of intuition and how we might be able to develop it as a skill. Gladwell's work has enabled me to further my understanding of intuition tremendously. He gives many examples and provides a lot of scientific explanation of how it works, or at least how it might work.
Gladwell also provides several case studies in a variety of areas ranging from assessment of rare antique art to predicting divorce in married couples. For the case studies alone Blink is worth the price of the book.
Best Of The Book: Gladwell's chapter on "Listening with Your Eyes" and how we often allow non-pertinent factors, such as what we SEE, to be the deciding factor in major decisions. I particularly enjoyed his description of how Abbie Conant became First Trombone for The Munich Philharmonic Orchestra. `Course it's in the conclusion of the book and you really should read the earlier chapters so you get the full impact.
I recommend the book for anyone interested in how we can make snap decisions and, depending on our knowledge and expertise, often be correct.
I hope you enjoy Blink.
Amazon.com
Once again using an astutely written fictional tale to unambiguously but painlessly deliver some hard truths about critical business procedures, Patrick Lencioni targets group behavior in the final entry of his trilogy of corporate fables. And like those preceding it, The Five Dysfunctions of a Team is an entertaining, quick read filled with useful information that will prove easy to digest and implement. This time, Lencioni weaves his lessons around the story of a troubled Silicon Valley firm and its unexpected choice for a new CEO: an old-school manager who had retired from a traditional manufacturing company two years earlier at age 55. Showing exactly how existing personnel failed to function as a unit, and precisely how the new boss worked to reestablish that essential conduct, the book's first part colorfully illustrates the ways that teamwork can elude even the most dedicated individuals--and be restored by an insightful leader. A second part offers details on Lencioni's "five dysfunctions" (absence of trust, fear of conflict, lack of commitment, avoidance of accountability, and inattention to results), along with a questionnaire for readers to use in evaluating their own teams and specifics to help them understand and overcome these common shortcomings. Like the author's previous books, The Five Temptations of a CEO and Obsessions of an Extraordinary Executive, this is highly recommended. --Howard Rothman
Book Description
In The Five Dysfunctions of a Team Patrick Lencioni once again offers a leadership fable that is as enthralling and instructive as his first two best-selling books, The Five Temptations of a CEO and The Four Obsessions of an Extraordinary Executive. This time, he turns his keen intellect and storytelling power to the fascinating, complex world of teams.
Kathryn Petersen, Decision Tech's CEO, faces the ultimate leadership crisis: Uniting a team in such disarray that it threatens to bring down the entire company. Will she succeed? Will she be fired? Will the company fail? Lencioni's utterly gripping tale serves as a timeless reminder that leadership requires as much courage as it does insight.
Throughout the story, Lencioni reveals the five dysfunctions which go to the very heart of why teams even the best ones-often struggle. He outlines a powerful model and actionable steps that can be used to overcome these common hurdles and build a cohesive, effective team. Just as with his other books, Lencioni has written a compelling fable with a powerful yet deceptively simple message for all those who strive to be exceptional team leaders.
Customer Reviews:
5 stars for 5 dysfunctions.......2007-10-10
My business partner and I made this required reading to all employees. We started with the management team and quickly found that establishing trust (the first step) across the team was the hardest. Once we accomplished this first step, the rest came much easier. Implementing and using the exercises in this book have helped align our company across all levels. It has helped catapult our growth in 2007.
Definition of Team ?.......2007-10-02
While the model would be beneficial in training a group on team fundamentals, the writing and the story actually hinder the message.
"Relieved, Kathryn was more than happy to give Mikey everything she asked for. But she knew better than to say so right there. "I'm not sure about all of that, but I will see if I can make it happen."
I am not so naive that I think lies and manipulation doesn't happen from management to employees. I am surprised when it is from the hero in the model who touts team trust and commitment, then lies and pretends that she will work hard and go to bat for the employee being asked to leave. People who are honest when it works for them and not honest when that works for them aren't trustworthy. I lost respect for Kathryn right there on page 159.
How about: "Yes, I'm sure we can." Or "Let me give that to HR and have them get in touch with you" or "I will get back to you on the severance agreement." Those are truthful and authentic, not pretending that you are going to pull strings or go the extra mile when it's not true and you're actually relieved with what little the employee asked for. Does the end justify the means?
The author references a basketball team as the analogy of how teams work together. Sports Teams are about performance and not personalities that get along with everyone else on the team. Does every man on a professional football team get along with every other male on the team? If the team member they all dislike for whatever reason they dislike him, continually catches the football and scores... the team keeps him.
I believe a better definition (or even a better word) of the term `conflict' would have helped. Conflict carries such a negative connotation and even personal undertones that it really begs for separation from those. The book attempted to demonstrate this, but I don't think it succeeded at all.
My opinion is that instead of telling people not to be "Afraid of Conflict" is to define the difference between conflict between the person and a discussion of conflicting ideas, methods or views.
A more specific definition of what a work team consists of would make a stronger case for the five functions/dysfunctions.
There are several instances where the writer sets the stage for some dramatic event. They never happen. The chapters involving the CEO Kathryn and the executive Mikey are anti-climatic.
The storyteller tries to build Mikey up with sentences like: "But Mikey was cleverer than the average executive." (Really, that's the sentence.) The story goes on to explain that the CEO thought Mikey was coming to terms with the dismissal.... and ends the chapter with "But she was wrong."
I was waiting for something "dramatic" to happen, here it is:
Mikey then says her husband is an attorney and it won't be easy to make a case for termination. The CEO explains then your behavior would have to change, because you don't like to be criticized, don't apologize, roll your eyes and called a team member an SOB. Mikey was "stunned" and "Confronted with stark evidence, she realized the weight of her dilemma." She resigns and leaves before any co-worker could see her.
Yea, that's cleverer. Stark evidence of what? Not having "artificial harmony?" (One of the five dysfunctions)
I understand this was to be a simple story to illustrate the Five Functions of a workgroup or team. I agree the five functions are valuable and foster a place of safety and creativity. Seeing them spelled out and discussed could benefit a team.
Education View.......2007-09-30
I bought this book because it is required for a graduate level education class that I am enrolled in. Although the story is set in the business world, the strategies suggested are also applicable to the educational setting as well.
This is a quick and easy read. I like that it is not preachy...it just tells a story and allows the reader to take what he/she needs to take from it.
Can't Say Enough!.......2007-09-29
This is an easy read -- but the concepts are powerful.
I took a highly disfunctional group of talented people -- and using the concepts presented, now have a high performance team.
Ok, it took several years -- and some effort -- but this book gave us a roadmap.
Go to their website -- and use the on-line Team assessment to measure you're progress.
Seriously, this book really helped us -- and we are really doing great! No lie...
Engaging Story, Powerfully Simple Ideas.......2007-09-11
Patrick Lencioni's book The Five Disfunctions of a Team is a simple read with powerful ideas for how we need to evaluate and reshape teams. I like his use of fables in business literature to give you a good story backed by common-sense organizational development advice that isn't so common-sense.
Read it!
Book Description
The number one seller in the market, this mainstream marriage and family text combines a balanced scholarly and applied approach with a unique theme, "making choices in a diverse society" The text achieves an excellent balance between the sociological and ecological or family systems theoretical perspectives, while including coverage of family dynamics and interpersonal relationships. Lamanna and Riedmann's coverage offers insightful perspectives on diversity, including different ethnic traditions and marriage and family alternatives.
Customer Reviews:
Marriages & Families: Making Choices in a Diverse Society .......2007-09-16
this book is a course book,it has what I needed for the course,it was in excellent condition upon receipt. Thank you for your prompt service w/the delivery of this book
Interracial relationship data in book is biased.......2004-12-29
I study close relationships of all kinds regardless of race. I have noticed something troubling about books such as yours. I have noticed many texts are off base or one sided when discussing heterogamous or "interracial" relationships involving black men. Rather than present a balanced picture of heterogamous relationships within the black community, the authors of this text deliberately took a stance which casts a negative shadow on black men in heterogamous relationships even going so far as to quote an article in a popular magazine as a source. This is a text book. There's no room for unsupported opinions from popular media. All arguments should be fairly presented and documented with a diversity of academic sources because you're influencing the minds of students who are relying upon your "expertise."
One ludicrous claim in this text was the notion that black men trade successful positions in society for white women of lower status in order to gain status. This is a very old myth that only perpetuates negative stereotypes of black men. Studies have found NO correlation of that type, it's just a pernicious myth! (Golden, 1954; Heer, 1974; and Monahan; 1976). Think about it rationally. When you consider the stares, negative comments and potential social isolation black men who marry outside of their race experience, do you honestly see that as raising status? The reality of the situation renders the "status" argument moot and demonstrates it is a ridiculous assumption.
Please stop printing these damaging unsupported myths about black men!
Other than this grossly distorted section, the book was a good overview of marriage and family issues within our culture.
Book Description
This worldwide best-selling business statistics text teaches students how to apply statistics to real business problems through the author's unique three-step approach to problem solving. Students learn to IDENTIFY the right technique by focusing on the problem objective and data type. They then learn to COMPUTE the statistics either by hand, using Excel, or using MINITAB. Finally, they INTERPRET the results in the context of the problem. Keller's approach enhances student comprehension as well as practical skills. The book offers maximum flexibility to instructors wishing to teach concepts by hand or with the computer, or by using both hand and computer methods.
Customer Reviews:
Not so good!.......2005-12-10
Now in my second statistics course, I have a great base in statistics. This book seems to confuse everything that i've already learned. I would recommend using The Basic Practice of Statistics over this book anyday.
Book Description
From the most trusted voice on transition, a revised edition of the classic practical guide to dealing with the human side of organizational change.
The business world is a place of constant change, with stories of corporate mergers, layoffs, bankruptcy, and restructuring hitting the news every day. Yet as veteran consultant William Bridges maintains, the situational changes are not as difficult for companies to make as the psychological transitions. In the best-selling Managing Transitions, Bridges provides a clear understanding of what change does to employees and what employees in transition can do to an organization.
Directed at managers and employees in today's corporations, Bridges shows how to minimize the distress and disruptions caused by change. Managing Transitions addresses the fact that it is people who have to carry out the change. When the book was originally published a decade ago, Bridges was the first to provide any real sense of the emotional impact of change and what can be done to keep it from disrupting the entire organization. With new information and commentary on layoffs, corporate suspicion, and the increasing tumult in the business world, Managing Transitions remains the definitive guide to dealing with change.
Customer Reviews:
Excellent book.......2007-10-17
Change and transition are an important issue in our professional lives, going trough the book allowed me to realize the diferent stages and process involved and there for be in a better position the next challenge.
the use of examples en refrences is very well managed, language is easy
High rating for a textbook, but it deserves it........2007-08-11
I have had several textbooks in Management between an Undergraduate, Graduate and Business itself. This was no different in that I expected the same old stuff, but was very pleasantly surprised at the authors candor about our perceptions of business practices. It didn't mince words on several tactics used by management and explained why so much doesn't work. It got my attention and I continued my reading with far more interest. There really isn't anything more complimentary I can say than I intend to sell all other books to new students, excect this one which I will hang on to and reference.
great results from this book.......2007-07-06
This is a wonderful book. If you deal with people who need to change how they do their work you must read this book.
great, short, valuable.......2007-07-04
This is a great book for all people who deal with people that are dealing with change. I have found this book useful when being a change agent for a company, or just for management in my own company. Part of the value of this book is it describes the emotional aspect of change. People are not always (usually) logical. Emotions play a large part. Knowing how to deal with the emotional aspect of change is essential. This book gives you great insights in this area.
Managing Transitions by William Bridges.......2007-05-13
This book is great! I was/am dealing with some pretty significant transitions -- the sudden death of my 21 year-old daughter, and a major division re-org at an S&P 500 company. Several months earlier, my VP had mentioned the book and suggested that all of his direct reports to read it. I did and it really hit home.
The author does an excellent job of describing the emotional and organizational impact of change and the mechanics of the process we use to get through it. We use the same basic process to deal with all change -- personal and professional -- and it has been very helpful to understand how it works. There is also a section in the book about the life cycle of an organization and that was illuminating. The book provided some tools to help me make critical decisions.
I bought six copies of the book and have given them out to friends and co-workers.
Books:
- In an Instant: A Family's Journey of Love and Healing
- In No Uncertain Terms: A South African Memoir
- In the Forests of the Night
- In the Meantime: Finding Yourself and the Love You Want
- Inca Gold (Clive Cussler)
- LIES AT THE ALTAR: THE TRUTH ABOUT GREAT MARRIAGES
- Life Skills 101: A Practical Guide to Leaving Home and Living on Your Own
- Live from New York: An Uncensored History of Saturday Night Live
- Lonely Planet Hawaii
- Louisiana Houses of A. Hays Town
Books Index
Books Home
Recommended Books
- House of Good Hope: A Promise for a Broken City
- They Cage the Animals at Night
- One-Dimensional Organometallic Materials: An Analysis of Electronic Structure Effects
- The Company She Keeps
- The Charles F. Stanley Life Principles Bible
- The Web of Life: A New Scientific Understanding of Living Systems
- The Pursuit of Victory: The Life And Achievement of Horatio Nelson
- Soft as Steel: The Art of Julie Bell
- She Works He Works
- Diplomatic passport: More undiplomatic diaries, 1946-1962
General
| Personal Health
| Health, Mind & Body
| Subjects
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