Book Description
What’s the secret to wowing your customers while maintaining a loyal and dedicated workforce? No one knows better than Enterprise, the nation’s #1 car rental company. Drawing upon the time-tested strategies that have propelled Enterprise from a single location in St. Louis into a $9 billion global powerhouse, EXCEEDING CUSTOMER EXPECTATIONS reveals how to:
• Actively seek out unsatisfied customers and quickly turn them into loyal fans
• Hire smart people and train them from the ground up
•Develop methods to reduce costs and add value for your customers in every interaction.
• Grow your business by rewarding employees with financial incentives, forming strong partnerships, and focusing on the long-term
• Thrive during tough economic times by bringing new advantages to the market
• Cultivate a fun and friendly workplace where teamwork rules
In EXCEEDING CUSTOMER EXPECTATIONS, noted business author Kirk Kazanjian reveals how your company can consistently outperform and outsmart the competition by following a simple philosophy espoused by Enterprise founder Jack Taylor: “Take care of your customers and employees first, and the profits will follow.” Winning customer loyalty is like running a marathon–not a 100-yard dash. By mastering this principle, Enterprise has earned not only record profits, but also received numerous awards for customer service and earned an enviable reputation as one of the world’s best companies to work for.
EXCEEDING CUSTOMER EXPECTATIONS imparts timeless lessons on satisfying both customers and employees that you can put to use right away, no matter what your business or industry.
Customer Reviews:
"Pick Up" Your Customer Service!!!.......2007-03-10
This book is AWESOME! Although Enterprise is a car rental company, many of their methods can be successfully applied to other businesses. Another great companion book to this is The Ultimate Question by Fred Reicheld. They both make the assertion that you have to turn first time customers into "promoters" who will return AND bring others with them. When I need to rent a car I will Pick Enterprise...They Pick Me Up!!!
Great book about a great company.......2007-03-08
Enterprise is the best, and this book tells us exactly why. Take care of your customers and employees first, then the profits will follow. Well written, easily understood, this is a book that anyone having anything to do with customer service should read. Learn the secret that makes Enterprise Rent-a-Car so succussful. Well worth the read.
PROVIDES IMPORTANT GUIDELINES FOR SUCCESS IN A HIGHLY COMPETITIVE MARKET........2007-03-02
The author uses Enterprise to uncover critical insights that he distills into clearly stated key points. The essential focus of the book is on people...employees.
This is an first-rate analysis of a winning company, giving the reading important guidelines for success in any highly competitive market. Human resource professionals (yes, HR folks) should read this book, along with those who are concerned with business planning and marketing.
Good Book. Wrong Title........2007-03-02
EXCEEDING CUSTOMER EXPECTATIONS by Kirk Kazanjian may be viewed in a variety of ways. Many will consider this book nothing more than a marketing campaign, and in large part, they would be correct. However, I find no fault in that. If that were the intention of the people at Enterprise, it is ingenious. They certainly won my loyalty, not that I ever have much need to rent a vehicle, but if I ever do,....
Others might view this book just as the title opines, an instructional treatise on customer service. They too would be correct, but only to a certain degree. I say that because I found the book to be more of a business model. In fact, I would say this book is broken down thusly; 50% business model, 30% Enterprise company history and 20% customer service. Therefore, my only big knock on this book is the title, which leads the reader to believe customer service is the primary focus here. It is not. That is not to say, however, that readers will not glean valuable information on customer service, just not as much as this reader would have liked.
The book reads well and Kazanjian is to be commended for his work, but I do not believe the story paints quite the intended picture. I found in large part, the Enterprise Company bumbled its way into prosperity because a few headstrong employees refused to follow company policy! A good example is the Enterprise "we'll pick you up" mantra. I won't give too much of the book away, but this and other business innovations within the company happened by chance. Please do not mistake this as ridicule of the company. Enterprise is certainly a gem in today's marketplace, just understand that according to this book, much of the company's success wasn't planned that way. Perhaps that in and of itself is what has made them successful; their ability to adapt.
I would like to make one other observation about the title of the book. My fear is that many will miss out on this book because of the title. This is an excellent resource for constructing a business model and is, at best, a mediocre source on customer service. If you are on a quest for knowledge on "exceeding customer expectations" you will likely be disappointed here as there are certainly more informative volumes available.
Great for your business.......2007-02-17
If you are looking for a book to give your employees for customer service skills this is the only one.
Book Description
The Toyota Way Fieldbook is a companion to the international bestseller The Toyota Way. The Toyota Way Fieldbook builds on the philosophical aspects of Toyota's operating systems by detailing the concepts and providing practical examples for application that leaders need to bring Toyota's success-proven practices to life in any organization. The Toyota Way Fieldbook will help other companies learn from Toyota and develop systems that fit their unique cultures.
The book begins with a review of the principles of the Toyota Way through the 4Ps model-Philosophy, Processes, People and Partners, and Problem Solving. Readers looking to learn from Toyota's lean systems will be provided with the inside knowledge they need to
- Define the companies purpose and develop a long-term philosophy
- Create value streams with connected flow, standardized work, and level production
- Build a culture to stop and fix problems
- Develop leaders who promote and support the system
- Find and develop exceptional people and partners
- Learn the meaning of true root cause problem solving
- Lead the change process and transform the total enterprise
The depth of detail provided draws on the authors combined experience of coaching and supporting companies in lean transformation. Toyota experts at the Georgetown, Kentucky plant, formally trained David Meier in TPS. Combined with Jeff Liker's extensive study of Toyota and his insightful knowledge the authors have developed unique models and ideas to explain the true philosophies and principles of the Toyota Production System.
Customer Reviews:
Toyota Way Fieldbook.......2007-10-09
Great addition to the Toyota Way book. Includes interesting tools to help implement and sustain principles.
Excellent Lean Mfg Reference Book.......2007-09-28
For those interested in learning about a Lean environment, this is probably one of the best references.
Implementing Lean Principles.......2007-07-19
This is an excellent on how to implement lean in a manufacturing facility. The plant leadership at our site has used this book to start a bookclub, reading one chapter a week and reviewing it the next. I wish we would have read this book sooner. It would have help to reduce a lot of frustrations. The book also covers Toyota's leadership structure and suggests how to go about implementing lean on the shopfloor if you are just beginning the journey.
Practical and useful "how to" companion to the Toytota Way.......2007-07-16
Book description: what's the key message?
While Jeffrey Liker's book The Toyota Way was an examination of the 14 Principles of the Toyota Way, it was not an explicit "how to" guide at a tactical level. This follow up book is intended as the more practical guide to Becoming Lean (to borrow the title of an earlier book written by Liker). The Fieldbook is organized in the framework of Toyota's 4 P's:
* Philosophy
* Process
* People and Partners
* Problem Solving
The book starts first with "philosophy," not lean tools. It develops an important relationship between the two. The book, in its entirety, emphasizes that copying Toyota tools, regardless of how thoroughly, is not enough to become lean. Early chapters talk about defining your company's purpose and philosophy, providing many examples of Toyota's purpose and unique view of their place in society and the world. From there, the Fieldbook guides you through a reasonable progression of lean topics and methods to work with in your own company. While there is no simple linear progression through a lean transformation, the authors address the challenge well in structuring the flow of the book. Typical "early" stages of lean learning and implementation are covered first, including learning how to identify waste, establishing process stability, and developing flow. The book spends more time on organizational culture and management methods, as opposed to tools. The book remains practical and actionable, rather than theoretical.
A strong central portion of the book focuses on developing leaders, how to lead in a lean environment, and how to develop "exceptional" employees. One particular highlight are the detailed examples, including a breakdown of the roles of Group Leaders, Team Leaders, and Team Members in a lean setting, not covered in most lean books.
The book recognizes that companies are not Toyota as a starting point. Rather, they are trying to become a Toyota-like lean organization. There is a chapter on respecting suppliers and managing them as Toyota does. The last sections of the book cover Toyota problem solving and implementation strategies, including a discussion of the pros and cons of different common lean transformation or implementation approaches, including kaizen events and the development of a "Company Production System."
How does it contribute to the lean knowledge base?
This book is a unique compilation of Toyota Production System methods, concepts, and philosophies. There are many adaptable examples of Toyota tools and methods, including Standard Work Combination tables, Cross Training matrices, 5 Why's problem solving analysis, and A3 reports. There are many new case study examples in the book that will be helpful, even to an experienced lean practitioner.
The book is also unique in that it is co-authored by a former Toyota team leader, an American, as opposed to reading an older book by Toyota executive Taiichi Ohno or consultant Shigeo Shingo.
What are the highlights? What works?
The book is very readable and easy to understand. Its layout and format borrows many of the good practices of the "For Dummies" series. You might consider this to be a "Toyota Production System For Dummies" book. There are many callouts with icons indicating "Tips" and "Traps" to look out for in your own lean implementation, to help avoid common lean implementation mistakes or failure modes.
This is very helpful, as the authors realize that it can be difficult work implementing lean. They never talk down to you or make you feel bad that you might struggle with the Toyota Way in your own environment, because you are not Toyota.
Furthermore, co-author David Meier was a group leader at Toyota. Many perspectives on Toyota come from the process or industrial engineering perspective, but the perspective of front-line supervisor is of significant value and often overlooked.
What are the weaknesses? What's missing?
While this is clearly a field book in its application focus, it is less clear how it is connected to companion book, The Toyota Way. The 14 principles of that book are mentioned briefly but are not integrated into this book. The Fieldbook has value as a standalone volume, but those looking for a specific companion to The Toyota Way will be disappointed.
You might be surprised to not find much information about Kanban, a process made famous by Toyota. Although the concept of pull is covered, there is no chapter on Kanban or examples of calculations or Kanban cards. Thankfully, there are many references and other books available on this topic.
How should I read this to get the most out of it?
The book can be read straight through. For an experienced lean practitioner, it can easily be used as a reference book. Topics are well organized and tools are easy to find with a well-documented index. For example, if you want an example of an A3 Report, you will find many pages of explanation about the tool and how to use you. You will also find fully completed examples of the tool. This is extremely helpful and adds to the book's value as a practical reference.
Great addition to Toyota Way but not as good.......2007-05-27
The Toyota Way Fieldbook is excellent and it's a great addition to the Toyota Way. It's hard to write a book as good as the Toyota Way, this book is good, but not as good as Toyota Way.
When I started reading the fieldbook, I was highly dissapointed. The first 200 pages basically just explained the basic lean tools. It's good if you do not know them, but I felt that the book didn't add anything to the existing lean literature. I expected more from Jeff Liker, especially after the excellent Toyota Way.
Part IV of the book starts around page 200 and talks about developing people. Here, for me, the book took a turn and became better the more I continued. (I also immediately ordered the new Toyota Talent book to hope to get more information on this side of Toyota). The organizational structures and training descriptions was very concrete, as I would expect in a fieldbook. Then Part V started around page 300 and it was... excellent. It's about find root causes and continuous learning. Just chapter 14 is worth the whole book. The description of the "therefore" method and it's relationship to the 5why's is very important. (this section talks about how 5why is a method for finding the root cause, but it's just as important to abstract the problem in "the true problem" so that you got more flexibility in ways of solving it).
The last part is about managing the change. The stories are all very nice and concrete. The advise is useful.
I really like this book, especially chapter 14! It gave me, again, new insights in Toyota's way of working and especially it's culture. The stories made it concrete and they were fun to read. Recommended, after you finished the Toyota Way.
Book Description
The ability to bring new and innovative products to market rapidly is the prime critical competence for any successful consumer-driven company. All industries, especially automotive, are slashing product development lead times in the current hyper-competitive marketplace. This book is the first to thoroughly examine and analyze the truly effective product development methodology that has made Toyota the most forward-thinking company in the automotive industry.
In The Toyota Product Development System: Integrating People, Process, and Technology, James Morgan and Jeffrey Liker compare and contrast the world-class product development process of Toyota with that of a U.S. competitor. They use extensive examples from Toyota and the U.S. competitor to demonstrate value stream mapping as an extraordinarily powerful tool for continuous improvement.
Through examples and case studies, this book illustrates specific techniques and proven practices for dealing with challenges associated with product development, such as synchronizing multiple disciplines, multiple function workload leveling, compound process variation, effective technology integration, and knowledge management.
This valuable book:
Highlights the application of value stream mapping methodology to product development. Identifies and defines the categories of waste that are specific to the product development process. Presents countermeasures and proven practices, based on Lean principles, developed for the product development process used at Toyota. Illustrates and clarifies the methodology by presenting actual case examples at Toyota and a U.S. competitor.
Readers of this book can focus on optimizing the entire product development value stream rather than focus on a specific tool or technology for local improvements.
Customer Reviews:
Toyota system- A good book.......2007-10-07
I bought this book as a part of my classroom text material. It's an interesting book that talks about how Toyota uses its system to achieve lean manufacturing by integrating people, process and technology. This is coupled with the lean design guide book for our text. It is informative.
A must read for those who want to study the next product development frontier!.......2007-06-18
This book is based on lean product development in the automotive world and has some shortcomings when it comes to applying what Toyota does to other industries. However, with Toyota's success lately their are few arguments against not studying how Toyota approaches product development and applying it to our specific industries. I think the hardest thing for most American companies will be having the long-term discipline to implement what Toyota has done.
Academic Review of New Product Development.......2007-05-28
Although this book is very popular today, the authors offer no new approaches to new product development. Companies should strive to leapfrog Toyota. Similarly to Demmings' focus on quality, every aspect of Toyota's NPD process was first developed in the USA, which still ranks as the World's leading innovation source.
Best book about Toyota PD.......2007-05-08
This is the third book I've read about Toyota and by far the best one. I'm an engineering manager and found dozens of simple, new ideas in this book. This is a very thorough & practical guide to the inside workings of Toyota's PD system. There are many examples and sufficient details that you can easily understand them and also try to implement them in your own organization.
Excellent reading for OEM........2007-04-05
Very interesting topics covered. Strongly recommended for engineers in the automotive industry.
Book Description
"Toyota is becoming a double threat: the world's finest manufacturer and a truly great innovator . . . that formula, a combination of production prowess and technical innovation, is an unbeatable recipe for success."
-- Fortune, February 2006
For the first time, an insider reveals the formula behind Toyota's unceasing quest to innovate and do more with less, a philosophy that has made it one of the ten most profitable companies in the world (and worth more than GM, Ford, DaimlerChrysler, and Honda combined). In a rare look into Toyota's ability to consistently achieve breakthroughs that outperform the competition, The Elegant Solution explains what Toyota associates have known all along: it's not about the cars. Rather, Toyota's astounding success is just the visible result of a hidden creative process that begins with a seven-digit number.
One million. That's how many new ideas the Toyota organization implements every year. These ideas come from every level of the organization -- from the factory floors to the corporate suites. And organizations all over the world want to learn how it's done. Now senior University of Toyota advisor Matthew May shows how any company can achieve an environment of everyday innovation and discover the kinds of elegant solutions that hold the power to change the game forever. World-class benchmarks like Lexus, Prius, Scion -- even Toyota's vaunted production system -- are simply shining examples of elegant solutions.
A tactical playbook for team-based innovation, The Elegant Solution delivers powerful lessons in breakthrough thinking in a provocative yet practical guide to the three core principles and ten key practices that shape successful business innovation. Innovation isn't just about technology -- it's about value, opportunity, and impact. When a company embeds a real discipline around tapping ingenuity in the pursuit of perfection, the sky is the limit. Dozens of case studies (from Toyota and other companies) illustrate the universal power and applicability of these concepts. A unique "clamshell strategy" prepares managers to successfully lead and sustain the innovation effort.
At once a thought-starter and a taskmaster, The Elegant Solution is a vital prescription for anyone wanting to truly master business innovation.
Customer Reviews:
The Elegant Solution.......2007-10-08
This is an excellent (and yes, elegant) overview of the Toyota quality "mindset." The book is a "must read" for for anyone interested in business strategy development. The book offers a readable summary of the principles of the Toyota Way with an emphasis on the development of the Lexus and Prius lines including practical examples of the elements of the approach advocated. When a company has amassed assets greater than GM, Ford, Chrysler, VW and Honda combined, their approach may be worth deeper study. I highly recommend this practical, important, and very readable book.
Nice stories, little new content.......2007-08-27
I excepted a lot from the elegant solution. It has been recommended by a lot of persons as a must read. Honestly, I was dissapointed. It's still an good book, but didn't find it as "classic" as people had suggested to me.
"The elegant solution" is about tools for creating innovation on your job. These tools are based on Toyota's tools and practices. The book is devided in three parts. The first part sets three general principles. The second part, by far the largest, provides the tools for innovation, the practices. The last part talks about implementing these practices.
The three principles are "the art of ingenuity", "pursuit of perfection" and "rhythm of fit". They were interesting principles, but not really new or shocking. Sometimes I found them even a little too vague.
The practices range from "thinking in pictures" to "master the tension". Each chapter shortly states the practice and explains the key ideas. After that it uses stories to clarify the practice. Lot's of stories are from inside Toyota. Some stories related to Lance Armstrong, a little too many in my opinion and they were somewhat boring. Anyways, in general, the stories were what made the book interesting.
The third part didn't provide very much content.
In summary, I enjoyed the book, for the stories. I didn't find the practices new and the book didn't provided me with any new insight that other lean books did not provide. The book was written a little bit too much in a "popular style" which annoyed me.
Worth reading for the stories. When wanting to know more on lean or toyota I'd recommend other books like "Toyota way" or "Lean product and process development".
Good nuggets, lots of fluff, some really sloppy thinking.......2007-08-22
I came to this book via the Shampoo Problem that's been floating around the internet these past couple of weeks (which he published in his Change This manifesto). The puzzle is this - a high-end health club puts nice shampoo in their showers, but customers keep stealing it. How do you implement a solution that takes no time to implement, doesn't inconvenience customers at all, and doesn't require any money? That's a lot of constrictions, but the author claims it can be done! (you can search for the answer yourself, I don't want to spoil your fun.)
The question itself reminded me of so many bad professors who would ask totally subjective questions and disregard legitimate answers until they found someone who agreed with them. "Who can give me an example of an apple that's tasty? Macintosh? No too sweet. Granny smith? No too bitter. Golden delicious? Why yes Bobby, you get a star."
This is the tone in my head while I read the book - condescending. Maybe he didn't write it that way, but that's how I'm reading it, and honestly, it fits. On page 21 he chides psychologists for loving "to explain our uniquely hardwired capabilities in hugely complex terms. Sixteen types, thirty-four strengths, etc." and then goes on to give his "easier, more elegant" (but no less arbitrary "four basic buckets of natural ability." (Four because the ancient Greeks loved the number four.) Of course, what he fails to mention is that the psychologists he's referring to all write for pop magazines like Cosmopolitan and their articles appear alongside such classics as "10 ways to improve your sex life" and "5 ways to tell if your man is cheating on you." He also never mentions the "four basic buckets of natural ability" again and they have absolutely no bearing on the rest of the book. (The book is filled with useless random made up facts like those.)
He also throws out sentences that have huge presumptions built in to them, but have absolutely no evidence to back them up. Stuff that, in a seminar you wouldn't want to question him on because "there is no right answer" or the facts are obscure enough that he could bluster his way though most arguments that weren't from an expert on the subject. In book form, though, and knowing better myself, I read this stuff and think "well there's a very poor and inaccurate description." Luckily there's an only 50% chance that even the next sentence will depend on you agreeing with that statement, much less the next page.
In a later section he rehashes "the scientific method" (I put it in quotes because he botched his basic characterization of it) and compares it to other four step iterative processes, mostly those developed by the military - Plan-Do-Study-Act (PDSA), Plan-Do-Check-Act (PDCA), Observe-Orient-Decide-Act (OODA), Scan-Analyze-Respond-Assess (SARA), etc. and comes up with his own version, cleverly called IDEA - Investigate, Design, Execute, Adjust. It's not much different than the others, but it's his and he can teach it in seminars as his own. FWIW, "While Toyota officially recognizes only PDCA (not IDEA), they actually use all of these (methodologies) to some degree." (page 73-4)
Well of course they use all of the methodologies to some degree - they all describe the same basic thing, and very few organizations are so button-down that they actually only use a single methodology and follow it to the letter each time.
The very next sentence is "Let's look closer at the process." But that's pretty much the last time PDCA is mentioned in the book, the next section is about process in general and why it's good to "Insist on a common approach."
Another example of sloppy leaps in logic and condescending attitude is the Edsel. (page 93) Ford did their research and designed a car that people would want - except nobody wanted it. Why? "The problem was, all the research was based on a forty-year-old market belief... that buyers fell into one of four income segments: low, low-middle, upper-middle, and upper... Except markets don't think that way. When it comes to cars, consumers were thinking `lifestyle,' not income."
I like how he swaps an old marketing tool for a modern one as if that's the answer to all the world's problems. Lifestyle marketing was originated in the 70's and 80's as a result of - surprise surprise - new market research techniques developed by psychologists who were using statistical analysis more and more in their psychological research. (I wonder if he thinks those psychologists are too complex now.)
He also utterly fails to get into the concept of lifestyle marketing - he tells you why the Edsel failed, and what they should have done, (or his completely arbitrary and baseless versions of them) but what they should have done is literally one word. "lifestyle." Shame on Ford in the 1950's for not using an 80's marketing concept to understand how the market thinks. Why didn't they use the word "lifestyle" instead - then the Edsel would have been a huge success.
Hansei is another example of this sloppy, condescending thinking. "Hansei is the rigorous review conducted after action has been taken. It's a huge and absolutely vital part of learning. And with few exceptions, our Western culture is just plain miserable at it." Of course there's not one mention of the term "post-mortem" which is a western term and performs the exact same function. Sure most businesses don't do it (most businesses don't follow a lot of best practices), but don't pretend that Toyota or "Eastern culture" somehow invented the concept and that nobody in the west does it. If there's an existing best practice that we understand, then why not just tell us about it rather than pretending that it came from the fount of the Toyota godhead?
"Ford hadn't gone to the field to see what was actually happening. They remained in the office and believed the data. Big mistake. The Edsel was dead on arrival, a complete and utter failure."
Of course the next chapter is about how Toyota did the same basic thing, but managed to succeed. Their data told them that the youth of today would be the car buyers of tomorrow (startling, I know). The case study for the Scion reveals absolutely nothing about the techniques they used to study the market - it's the after report.
"Where are these kids going to buy the car? There's no time or money for new stores. That's a problem. That means they go to a Toyota store. Okay, so they'll know it's a Toyota. How do we get around that? Think? We don't. It's not the ugly stepchild. It's legit, but different. It's Scion, offspring of Toyota. Don't ignore the Toyota link, it's got cred...."
Note the use of the magical word "Think" in that paragraph. He totally neglects to address what "Think" means. Think is the Elegant part of the solution (he also likes the word "Intuitive" and uses it liberally), yet he doesn't describe it at all.
"Think" is where all the magic happens. Katie Lucas calls this the "Run really, really fast" step for "how to win a marathon" methodologies. It's the step where all the real difficult, nitty-gritty stuff magically happens. South Park summarizes it "Step 1: Steal underpants. Step 2...... Step 3: Profit."
Ostensibly the whole book is about that one word "Think" but the tools he provides - the IDEA loop, mind mapping, story boarding are nothing new, and the book is utterly lacking a cohesive whole. They're just scattered ideas, praised one second, and then dropped in the next chapter. He even mentions the Toyota "dashboard" which is a tool for getting a quick overview of a problem - except he (again) utterly fails in to a dashboard. "Dashboard" doesn't even appear in the index of the book, and if it did, the only occurrence would be on page 113.
Here's all the text on page 113. "Creative Visual Control - Visual control is an integral part of Toyota's methodology. The Project Management Office of Toyota's North American Parts Operation (NAPO) used creative visual `dashboards' to track performance in their Stretch Goals Initiative (see Chapter 9)."
Chapter 9 is on how to stretch goals, not about dashboards. He clearly states "Visual control is an integral part of Toyota's methodology" yet it's explained nowhere in the book in any depth.
In fairness, Toyota did do something Ford didn't do (or at least something he claims Ford didn't do) - they got to know their market. Really engage them and have a conversation with them. Learn about them, and let those learnings drive their product, and he does get into that in the book.
The main thrust of the book - if I can understand it all because it's couched in so many superlatives and it jumps from topic to topic so fast that it's really difficult to tease core themes out - seems to be something like: Move forward by getting hands-on experience with your product and your customers. Don't dictate strategy based on numbers alone, or build bureaucracies - get down and dirty and get to know the product you're selling and get to know the marketplace. Come up with grand "elegant" visions for the future, but innovate little by little - tiniest bit by tiniest bit. Listen to everyone and implement every good idea, then standardize it so that the whole company benefits. Don't let the numbers do all the talking; learn the context, the story behind the numbers. Which is a pretty good message, and he does give you some tools to do that, but the tools are often vague, and you feel that the real tools are mentioned only in passing.
The subtitle of the book is "Toyota's Formula for Mastering Innovation." If this book was about the "formula" for Coca-Cola, it would say something like "cola syrup and seltzer" and go on about the intuitive and elegant way they matched cola syrup to the bubbling process and created a dynamic new soft drink and how the other soft drink companies of the day - lemonade, sugar-water and apple-juice - failed to really understand the problem, which is why they didn't come up with the cola + seltzer combination first and why they lost so much market share. (If only apple juice had thought "lifestyle" instead of "income segment!")
Overall, it's an okay read and a decent introduction to the subject of business innovation, though for a book that's supposedly written by a guy who's on the ground floor with this stuff, I would expect a *lot* more meat and a lot less fluff. Get it if you think you'll like it, but don't expect as much as the other reviewers seem to be hinting at.
"Keep it lean. Scale it back, make it simple, and let it flow.".......2007-05-22
The subtitle of this book ("Toyota's Formula for Mastering Innovation") is not inaccurate but somewhat misleading. Although, yes, Matthew E. May has much of interest and value to say about the Toyota Production System, his attention is by no means limited to it and to the remarkable organization within which it was developed and within which it continues to flourish. Today, Toyota is one of the ten most profitable companies in the world and worth more than General Motors, Ford, DaimlerChrysler, and Honda...combined. Obviously there are reasons for such extraordinary success but it would be incorrect to assume that other organizations can achieve the same success once they know what Toyota's "formula for mastering innovation" is.
What about this book's title? According to May, "Elegance isn't about being hoity-toity. It's not about lofty concepts and grand designs. It's not about beauty or grace, or anything to do with aesthetics - ugly is okay. Elegance is about something much more profound. It's about finding the `aha' solution to a problem with the greatest parsimony of effort and expense. Creativity plays a part. Simplicity plays a part. Intelligence plays a part. Add in subtlety, economy, and quality, and you get elegance...Elegant solutions relieve creative tension by solving the problem in finito as it's been defined, in a way that avoids creating other problems that then need to be solved. Elegant solutions render only new possibilities to chase and exploit. Finally, elegant solutions aren't obvious, except, of course, in retrospect."
Elegant solutions include library, paper money, pencil, wallet, wristwatch, icebox, mortgage, Social Security, credit card, cell phone, and auto leasing. These and other elegant solutions, as May correctly points out, "universally change the world's attitudes, beliefs, behaviors, and habits." Efforts to formulate elegant solutions are guided and informed by three principles: ingenuity in craft, pursuit of perfection, and fit with society. "They're the raison d'etre at Toyota, and nonnegotiable."
Earlier, I suggested that this book takes a close look at the mindset and the process by which Toyota continues to formulate elegant solutions. In fact, the Toyota organization implements a million ideas a year. May also includes within his narrative dozens of non-Toyota cases that indicate that none of the individual concepts are new, or even unique to Toyota. All organizations that formulate elegant solutions have people at all levels and in all areas of operation who possess both an ability and a determination to collectively and completely master all of the concepts as "a way of life, not a program centered on select teams led by specialists with artificial agendas."
But what about much smaller organizations, especially those with severely limited resources? Decision-makers in those organizations will be delighted (and perhaps surprised) to find that May provides a wealth of material that they can immediately put to use, once they understand the "deeper principles" that he discusses in Part I and the "ten key practices supported by tools and techniques" that he discusses in Part II. Then in Part III, May explains "how to put the practices and tools together well to achieve a [desired] result." He helps his reader to track the course of an exemplary team through a day of searching for the elegant solution.
For me, some of the most interesting and valuable material is provided in Chapter 12, "Make Kaizen Mandatory," as May poses again (as he does in other chapters) a combination of Problem, Cause, and Solution:
Problem: Innovation is hit or miss.
Cause: Creativity is misdirected and mismanaged.
Solution: Embed the kaizen ethic.
After a brief review of the factors that came together to help embed the kaizen ethic in Japanese business ethic during the decade or so following World War Two, he goes on to explain that at companies such as Toyota, the key issue is that they view kaizen in terms of standards that are created by the individuals performing the work, and, that standards are dynamic, and not everything gets standardized. These companies establish a best practice, document the standard, and train accordingly. Then in the next chapter, May shares his thoughts about "the power of lean" thinking and execution that reduce (if not eliminate) inconsistency, overload, and (most important) waste. Here is another combination:
Problem: Too many, too much - of everything.
Cause: Assumption that more is better.
Solution: Start thinking lean.
Once again, when it comes to innovation and designing solutions, the emphasis remains the same: "whatever you do, keep it lean. Scale it back, make it simple, and let it flow."
And that is what elegance really is all about.
Easy Reading.......2007-03-25
A must read for learning how to implement and sustain continuous improvement enabking lean to become part of the compny's culture
Average customer rating:
- Improving the improvements
- Future of the American Auto Industry revealed
- Excellent Introduction to Lean Production
- Great book, but now dated and perhaps a bit too fawning
- A paradigm shift, and now I understand "Lean" a whole lot better
|
The Machine That Changed the World : The Story of Lean Production
James P. Womack ,
Daniel T. Jones , and
Daniel Roos
Manufacturer: Harper Perennial
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Lean Thinking : Banish Waste and Create Wealth in Your Corporation, Revised and Updated
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Toyota Production System: Beyond Large-Scale Production
ASIN: 0060974176 |
Book Description
This volume carefully traces the rise of the Toyota system from its take-off point in Ford's mass production system to its spread across the world, starting with the NUMMI joint venture with General Motors in California and now advancing in Europe, Latin America, and East Asia as well. It then identifies and describes the advantages of this system, which needs less of everything including time, human effort, inventories, and investment to produce products with fewer defects in smaller volumes at lower costs for fragmenting markets. The Machine That Changed the World even gave the system its name: lean. P In the decade since its launch in the fall of 1990, The Machine That Changed the World has sold more than 600,000 copies in 11 languages and has introduced a whole generation of managers and engineers to lean thinking. No lean library is complete without this groundbreaking book. P "The fundamentals of this system are applicable to every industry across the globea[and] will have a profound effect on human society. It will truly change the world." - New York Times p i Paperback / 1990 / 323 pages /i
Customer Reviews:
Improving the improvements.......2007-05-20
Lean production started with Henry Ford's car for the masses. Toyota took the old idea of customization combined with mass production to create their mass customization model. Quality is important in the product and focus on what is important to the client allows us to know what qualities make the most difference."If it aint broke don't fix it." Providing an affordable product was 20th century sales. Improving the improvements that are critically important to the client is 21st century marketing. The book proves it through the automotive manufacturing model.
Future of the American Auto Industry revealed.......2007-02-07
If this this book had been required reading for everyone employed at Chrysler, Ford & GM, the US auto industry may not be in the dire position it is today.
Excellent Introduction to Lean Production.......2007-02-01
This book provides an excellent introduction to lean techniques. I am college student majoring in mechanical engineering and needed something that could give me an overview of lean production and help me understand how it differs from mass production. The book certainly meets that criteria. While it does not give many case studies of how companies can convert to lean production, "Lean Thinking" by the same authors does do that and is also an excellent book.
The authors performed many years of research before publishing their data and can provide hard numbers to back up their claims that lean production is simply a better method. If you're looking for something to introduce you to lean production, this is the book to get.
Great book, but now dated and perhaps a bit too fawning.......2007-01-23
The title sets the tone the authors carry throughout the book. A little too much glorifying. A little too much hype. Yes, what Toyota and others did was impressive. But no, they did not change the world. In my opinion, not even close.
And this book is dated. In fact, though written in the early '90s, it reads more like many of the books written about Japanese management in the early '80s. Books like "Japan As Number One." Or "Trading Places." At the time, the Japanese were thought to be able to do no wrong.
Now, of course, we know that Japanese executives and managers are mere mortals too. Toyota has certainly done better than most Japanese companies over the last 15 years. And part of the reason -- a big part probably -- has been the effectiveness of their management in areas like lean production. But even without the benefit of the hindsight we now have, the authors of this book should have realized that their unstinted praise was not warranted. Even for the brains behind Toyota.
Still, this book is the best I have found on the history of the "Industry of Industries." It traces the history of the automobile industry from craft production to mass production to lean production. No other book I have read has done that so well.
And for an academic book, The Machine That Changed the World is easy to read. It keeps a careful balance between informing the reader and keeping the reader's interest. Most writers, particularly of works like this, tilt too much one way or the other. Either too dry and pedantic or too light and entertaining. A happy medium is hard to achieve.
Where does the auto industry go from here? Lean production is no longer exceptional. It has become the rule. But it seems to have run its course.
The future of the automobile industry may lie in "collaborative production." Major automakers concentrate on sales and service, not production. Suppliers develop specialized skills in technologies from hybrid power trains to drive-by-wire control systems. And everyone sells to everyone else. Technology becomes less important than brand.
If that is the case, Toyota may still lead the pack. In Business Week's list of the top 100 global brands, Toyota leads all carmakers at number 7. No one has caught Toyota napping on the increasing importance of brand.
Even so, Toyota fiercely defends the idea that is a motor company, not a sales company. Innovative technology and excellent manufacturing have been much more of a focus than sales. Will it be able to adapt if the industry does change?
An interesting question that we should see answered in the next few years. Like many good history books, The Machine That Changed the World gives us hints as to what that future will be.
A paradigm shift, and now I understand "Lean" a whole lot better.......2006-10-24
_The Machine the Changed the World_ by Womack, Jones & Roos is nominally about how Japanese carmakers came up with new ways to meet some difficult challenges. But really, it is about lean manufacturing and why lean manufacturing should be successor to current mass-production methods.
The authors did much of their research for the book while working at the International Motor Vehicle Program at the Massachusetts Institute of Technology. That program was sponsored by a large number of car companies who wanted to understand why the Japanese way of manufacturing (especially as practiced by Toyota) had had such different results from older American & European car companies.
Consequently, the book does focus entirely on the automotive industry. Originally, the first automobiles were custom-made (and often handmade) to the exact specifications of individual buyers, who were usually quite wealthy. Henry Ford wanted to get beyond that and create an automobile that did not need hand-fitting and hand-crafting of every single piece, and that could be built by people who had not already spent ten years in an apprenticeship for a very specific and specialized craft. In his efforts to get beyond the craftsman era, Ford developed a lot of the concepts and attitudes that still define mass-production today.
For decades, manufacturers and especially car assemblers from all over the world would make a pilgrimage to Ford Motor Co. to better understand what wondrous thing this was that Ford had created. Among those was Eiji Toyoda, a member of the family that had founded Toyota Motor Company. While he found much of Ford's work interesting, he also saw a lot of wasted time & effort. Furthermore, Toyota was faced with some challenges that neither Ford (Ford Motor Co.) or Alfred Sloan (General Motors) had ever had to deal with, such as a work force that they almost could not fire, and a severe lack of investment funds.
In dealing with those challenges and in trying to eliminate waste, Toyota Motor Company (and many other Japanese companies) developed what it today known as "lean" manufacturing.
Unfortunately, most presentations of "lean" in the U.S. seem to focus on some of the surface features, such as smaller batch runs, a focus on a neat & orderly work space, and not carrying a lot of inventory.
This is where _The Machine That Changed the World_ really shines, because it explores the thought processes behind the surface features, and explains how lean thinking affects every department of a company, not just manufacturing. The requirements & results of a lean mentality in purchasing, product design, and marketing are all examined as well.
The book was published in 1991, and is therefore a bit dated in some respects. The authors look very favorably towards the Japanese banking & finance system, yet that same system has been having ongoing problems since the mid-1990s. The authors predicted a number of problems -- in marketing, market share, and labor relations -- for GM, Chrysler, and Ford, as well as many of the European auto makers. While I know some of those predictions have come to pass, I would dearly love to see a second edition of this book that goes into more detail about what has happened in the automotive industry during the last 15 years.
Finally, I would have liked to have seen some discussion about implementing a company-wide lean structure in an American company. I have seen references in numerous books to Americans having atypical attitudes regarding individuality vs. other cultures that stress a conformance with society, and while I do believe the lean mentality could (and probably should) be implemented almost anywhere, I think there will be some specific aspects of American culture that will force a slightly different implementation than was done in Japan.
Customer Reviews:
Great research tool, questionable organization.......2006-08-03
This is an absolutely invaluable resource for dating old photos. Don't expect much gearhead content- this is strictly a spotters guide, mostly compiled from sales art.
A few complaints about organization:
1. It's a compilation of three other books, so comparing, say, a '39 to a '40 Chevy or a '65 to a '66 Ford requires jumping ahead literally hundreds of pages. Even page numbering starts over in each new section.
2. It's ostensibly in sequence by manufacturer rather than year, but sometimes by model instead- for example, in 1965 and prior, 'Tempest' and 'Thunderbird' follow 'Studebaker', rather than being listed with Pontiac and Ford. Jump ahead to 1966, and they're back under the manufacturer again... makes navigation a serious act of patience.
3. No index, despite being 1,079 pages.
Warts and all, it's a fantastic resource.
The BEST Automobile Reference.......2003-03-06
Excellent reference guide to automobiles. Uses actual ads to present the cars. Also includes sticker prices. This is a great book!
M. E.
American Car Bible.......2000-03-16
The best quick reference guide for all makes and models of American automobiles I have ever seen. Gives key changes to look for to identify specific model years.
Book Description
M3, 323i, 325i, 325xi, 328i, 330i, 330xi, Sedan, Coupe, Convertible, Sport Wagon This Bentley Manual is a comprehensive source of service information and specifications for BMW 3 Series from 1999 to 2005. The aim throughout this manual has been simplicity, clarity and completeness, with practical explanations, step-by-step procedures and accurate specifications. Whether you're a professional or a do-it-yourself BMW owner, this manual will help you understand, care for and repair your E46 3 Series. Though the do-it-yourself BMW owner will find this manual indispensable as a source of detailed maintenance and repair information, the BMW owner who has no intention of working on his or her car will find that reading and owning this manual will make it possible to discuss repairs more intelligently with a professional technician. BMW E46 models and engines covered in this BMW repair manual:
323i/Ci
(M52 TU, 2.5 liter engine)
328i/Ci
(M52 TU, 2.8 liter engine)
325i/Ci/xi
(M54 / M56, 2.5 liter engine)
330i/Cis/xi
(M54, 3.0 liter engine)
M3
(S54, 3.2 liter Motorsport engine)
Technical highlights:
* Procedures for everything from oil change service to interpreting the Malfunction Indicator Light (MIL). This manual tells you what to do and when to do it.
* Engine and cylinder head service, including valve clearance adjustment on the S54 engine.
* Information for specific driveability problems, including explanation of engine management systems and BMW OBD II Diagnostic Trouble Codes (DTCs).
* Theory of operation and repair information for Siemens MS 42.0, MS 43.0, MS 45.1 and MS S54 engine management, resonance/turbulence intake manifold and Double VANOS (Variable Camshaft Timing).
* Drivetrain maintenance, troubleshooting, adjustment and repair of self-adjusting clutch (SAC), gearshift linkage, driveshaft, drive axles and, wheel drive system.
* Manual, sequential manual (SMG), and automatic transmission removal, installation, seal replacement and external service.
* System description and repair information for Antilock Brakes (ABS), Automatic Stability Control (ASC) and Dynamic Stability Control (DSC).
* Heating and air conditioning repair (IHKA and IHKR), including component replacement.
* Body adjustments and repairs, including sunroof, convertible top and tailgate.
* Wiring schematics, including power distribution and ground locations.
* Dedicated electrical component guide specifying relay, control module and ground locations with detailed illustrations and photos.
Customer Reviews:
Maintenance Manager.......2007-10-10
I had previously purchase the manual before this one came out when I had the 2000 BMW model, BMW and cars have changed and so has the Manuals. A lot of good information for "do it yourself". Very impress with the material.
Cheap insurance.......2007-10-05
I bought this manual soon after purchasing my '99 E46 323i. I wanted to have a manual ready so that when a problem did occur, I could immediately get to work. Last month, a crankshaft position sensor went wonky on me, and the book was there to help right away. I'm glad I had the Bently manual on my shelf. It had everything I needed to know, including torque specifications for when I was putting things back together. I probably saved a net $200, but I'll never know because I didn't even have to take the car in to the shop :).
If you have an E46, buy this manual.
As an aside, it's also pretty cool to learn about the ultra-sexy engine in the E46 M3.
Must-have resource for E30 DIY'ers.......2007-09-05
If you plan on doing any DIY repairs or maintenance on your E30, you NEED this book. Although one can find many DIY websites on the Internet, this book is comprehensive - with wiring diagrams, torque values etc that are hard to find elsewhere.
Very exhaustive in detail, covers most commonly performed maintenance and repair procedures in easy to understand explanations and pictures. Major systems are also described in a manner that will appeal to first-time DIY'ers.
Absolutely the best...at a price.......2007-08-10
This is absolutely the BEST manual for the E46 BMW, but pricey at over $80. It's also huge, with over 1400 pages, though all of those are not dedicated to repair procedures. I would judge 40% of the heavy book to be electrical drawings and diagnostic codes. Maybe that's to be expected for a vehicle that has become so electronically complex. I would have preferred this be in a 2-volume format, so I could leave that last 40% on the bookshelf when working on the car.
I also bought the Haynes manual for the E46; 320 pages. Not nearly as complete, but at under $20, and a real bargain. I prefer having them both. I will easily recover the cost after the first job that allows me to do the work myself instead of taking the car to the shop. If I had to choose, dollar-for-dollar, the Haynes manual probably delivers greater value.
EXCELLENTE!.......2007-06-29
This book is awesome. It was in excellent condition, and was excatly what I was looking for in terms of content!
Product Description
Description coming soon...
Amazon.com
Although this book was around when many of today's parents were youngsters, it has remained a steadfast must-have in every toddler's library. For starters, it's a great vocabulary guide that names the many things that go (and some that haven't a prayer of going, but are great fun to imagine anyway). It's also teeming with detail-rich scenes and characters on every page, teaching children the rewards of looking long and closely (such as finding the hidden "Goldbug" in each spread). Along the way it entertains with the silly and slapstick--everything from toothpaste and toothbrush cars to six fire department vehicles that show up to extinguish a ladybug-size fire in a miniature pink convertible. What's most amazing about this book, however, is its longevity. When you purchase it for your fledgling talker, you should consider it an investment. Even 11-, 12-, and 13-year-olds are known to pore over the book nostalgically, cooing at Lowly Worm and eagerly tracking Officer Flossie's book-long chase after that irresponsible, speedster driver in a cowboy hat. (Ages 2 and older) --Gail Hudson
Customer Reviews:
Eternal delight.......2007-10-08
You will be asked to read this every night. Your child will sleep with it, and bring it out to breakfast. The hardcover binding thankfully is up to repeated page-turning by a toddler, and the printing is vibrant and clear. I prefer "What Do People Do All Day" as it tells more stories, but who can tell a three-year-old!
Cars and Trucks and Things That Go.......2007-09-29
I have been sharing this wonderful book with so many new mothers of boys ever since my 32-year old enjoyed his book as a child. It is so colorful and eye-catching and it is such fun to find Goldbug. It is a wonderful way to share with your child and to help him use his mind.
Timeless!.......2007-09-28
My 37 year old daughter loved this book, especially searching for the Goldbugs. I bought a copy for her almost-three year old daughter and she loves it just as much. Makes me happy!
Great book for kids, and nostalgic for parents.......2007-09-19
My husband wanted to buy this book for our two year old daughter because he remembered it very well from his childhood. Even though there are many pages our daughter loves to flip through them and see the different types of automobiles and trucks, and she loves to find the little goldbug on each page. The book is a little larger than most of her other books, but she doesn't have any trouble turning the pages, especially if it is laying on the floor. As she gets older she should not have any trouble with it if it is in her lap. I think that this book will entertain her for years to come, as there are so many different things to look at on every page, plus the fun of finding goldbug.
Lots to see.......2007-09-14
It probably helps that my son is obsessed with "things that go", but this has been one of his favorites for some time. He could sit and stare at the pages for a long time - well a long time for a 2-year old. There's a lot going on on each page, so I thought he might be a little overwhelmed with it all, but there are things on each page he focuses on. Dingo the dog and Goldbug help tie all the pages together. It helps his observation skills to search for them.
Average customer rating:
- Another good series by Evanovich
- I really appreciate the humor of this book
- Just One More Time
- It is what it is...
- A great light read!
|
Motor Mouth (Alex Barnaby Series #2)
Janet Evanovich
Manufacturer: HarperCollins
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Plum Lovin' (A Stephanie Plum Novel)
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Smitten
ASIN: 0060584033
Release Date: 2006-10-03 |
Book Description
Miami is still freakin' humid. The nights are even hotter. And there's a body on ice. And that's just the beginning of this adrenaline-rush of a hot-wired ride from phenomenal number one New York Times bestselling author Janet Evanovich.
A woman with a taste for speed and a talent for breaking the rules, Barney also knows a little too much about cheating. First there was Hooker and that salesclerk. Now she's convinced one of the competitors is up to no good on the track. Snooping to find evidence, Hooker and Barney "borrow" a NASCAR hauler. Turns out, the hauler is carrying two race cars and a dead guy. It looks like Barney and Hooker are facing multiple counts of grand theft auto and homicide.
So buckle up as Barney, Hooker, a 150-pound bundle of Saint Bernard love named Beans, and the Super Cigar Ladies Felicia and Rosa shift into gear on a wild race around South Florida and Concord, North Carolina.
Everything you always wanted to know about righteous indignation, stealing an eighteen-wheeler, and sex in the fast lane.
Customer Reviews:
Another good series by Evanovich.......2007-09-28
The motor series, is another good series. Janet Evanovich is a great writer. I love the Plum series, so I tried these, and I really like them too. Looking forward to another one in this series. Good fast read.
I really appreciate the humor of this book.......2007-09-07
I found the book hillarious and again I laugh out loud. I truly enjoy the crazy circumstances that she gets herself into. Such loyalty and humor. I can't wait to read another.....
Just One More Time.......2007-08-19
"Motor Mouth" begins with a great racing scene with Alex "Barney" Barnaby, serving as a spotter for Sam Hooker. The race doesn't go as planned and another wins. But did the winner have a little more help than usual from his sponsor?
Sam has been a stinker as he drifted into other arms, but "Barney" still earns her pay when she discovers hidden computer signals on a rival car, takes off in a hauler with a shrink wrapped body, Sam and their dog, Beans.
New characters enter the story to help may cling to your affection as Stephanie's grandmother.
Moves fast, stays on track and delights fans while over indulging in the term "Nascar Man." After a while one gets the picture that Sam drives for Nascar.
Nash Black, author of "Qualifying Laps" and "Sins of the Fathers."
It is what it is..........2007-08-13
This book is mind candy - nothing more and nothing less. It is a pool or beach book, it can be read while the t.v. is on or during some sport practice. It is the literary equivalent of Desperate Housewives, only less annoying. Personally I like Barney and Hooker but I'm a southern girl and I get their vibe more than that produced by the Stephanie/Ranger/Joe love triangle. I get the same pleasure from this series as I do the Plum novels - they all are what they are...a guilty pleasure. Don't expect too much.
And to reviewers who don't like Hooker because he cheated - do you still like Stephanie? She cheated on Joe remember. Let's not be hypocrites here and think that girls can cheat but hang the guys for doing the same. Those who don't like Beans obviously never loved a big ole' stinky dog. He reminds me of all the St's I've ever known - too bad it you haven't had the pleasure.
Lighten up on this series and it's characters folks - don't expect every female character to be Stephanie (thank goodness they aren't), every hot guy to be in the ethnic Joe/Ranger mold. How confining!
And by the way, I'm from NASCAR territory and believe me when I say that there are some scary smart good ole boys trolling these parts that most folks would think are dumb as dirt if they didn't know better. Hooker's character is based on these very sexy sly-as-a-fox guys that southern girls have loved for a long time. Kudos to Evanovich for putting one in print.
Mind candy...guilty pleasure...gotta love it
A great light read!.......2007-08-08
Evanovich has a light quick moving style all her own. If you have ready any of her works, and liked what you read, you will not be disappointed. I thought this book was a nice sequal to the first book involving these characters, "Metro Girl". There is some good humor spread throughout as well. Happy reading!
Book Description
The leading authority on service and repair procedures for contemporary automobiles remains the most technically comprehensive on the market! The fourth edition of Automotive Technology: A Systems Approach has been updated to reflect the most recent technological developments in the industry and features state-of-the-art coverage of hybrid vehicles, GPS systems, electronic ignition systems, DIS, fuel injection systems, and more. This enhanced presentation of the theory, diagnosis, and service of automobiles and light trucks takes into account all the latest trends, including variable valve timing, lift and variable compression ratios, fuels and alternative energy sources, as well as the latest engine designs and technologies. The "must have" information contained in this book will help readers understand and efficiently diagnose and service yesterday's, today's, and tomorrow's automotive systems and vehicles.
Customer Reviews:
My Point.......2007-01-09
The best book I ever read, very informative except that the author decided to delete the topic regarding the carburators in this edition. I think they should retain it as part of yesterday, today and future technology to aid new technician in case they ask to repair carburator a lot of car using carburator still running in our street specially in my country Philippines. The rest of the book are awesome!! great!!!!
A Bible.......2006-05-23
This book is so complete and exhaustive that it could be called the Automotive technology Bible! But remember, this book is for the serious reader, not for the occasional reader! Buy this if you are serious about the subject.
A must have for any level Auto Tech Student.......2005-10-05
I've used this book for my Auto Tech classes and it is the most comprehensive auto tech manual out there. Very informative and highly detailed. Get the accompanying Tech Manual for hands on lessons and projects. No dissapointments!
EXCELLENT RESOURCE FOR BEGINNERS AS WELL AS EXPERIENCED.......2005-09-04
I am glad that my money got its worth. Excellent book. Never makes you feel "LOST".It covers almost everything related to an automobile. Strongly recommeneded for everyone looking for saving time and money in automotive book search.
Automotive Technology: A Systems Approach.......2005-07-10
This is a textbook and can be quite technical in terms of the electronics, etc.. It is not for the casual reader, but is for someone who is serious about the subject. There is very detailed information on theory and operation of all the automotive systems. Main reason I purchased was it gives all the details along with great photographs in color. The book is high dollar, but you are paying for quality. This book gives you the knowledge that makes it easier to understand the specific repair manual for you automobile. This book pays for itself. You want both the basics and advanced topics, BUY IT. I suggest you do not buy this as a repair manual since each car is different in terms of component location.
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